Portfolio Services Administrator, Co-op

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    "ExternalDescriptionStr": "<p>As a&nbsp;<strong>Portfolio Services – Co-Op</strong>, you can expect to work collaboratively with a team of about 3 colleagues on managing and playing a key part in the active follow-up on outstanding insurance needs for the existing portfolio with liability exposure and documentation management. As a part of this term, you will learn to exercise adherence to credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of documentation while meeting customer expected turnaround-timing commitments.&nbsp;</p><p>Find out more<strong>&nbsp;</strong><a href=\"https://youtu.be/gBE3ATequxM\"><strong>here</strong></a><strong>&nbsp;</strong>about how you can unleash your full potential at DLL!</p><p><strong>Day to day</strong></p><p>Monday to Thursday, In Office</p><ul style=\"list-style-type: disc;\"><li><p style=\"vertical-align: baseline;\">Perform daily mail processing, including:&nbsp;</p><ul style=\"list-style-type: circle;\"><li><p style=\"vertical-align: baseline;\">Sorting and distributing incoming mail</p></li><li><p style=\"vertical-align: baseline;\">Scanning returned mail</p></li><li><p style=\"vertical-align: baseline;\">Logging couriers and registered mail</p></li><li><p style=\"vertical-align: baseline;\">Logging and tracking incoming cheques</p></li></ul></li><li><p style=\"vertical-align: baseline;\">Complete data entry and updates related to contracts and customer records with a high degree of accuracy.</p></li><li><p style=\"vertical-align: baseline;\">Support system transformation and testing activities, including user testing, validation, and feedback during system changes or upgrades.</p></li><li><p style=\"vertical-align: baseline;\">Participate in departmental and cross functional initiatives, supporting process improvements and operational projects.</p></li><li><p style=\"vertical-align: baseline;\">Manage and maintain physical and electronic documentation, including relabeling files and organizing files/folders for virtual storage.</p></li><li><p style=\"vertical-align: baseline;\">Assist with mail and letter campaigns, including preparation, tracking, and follow up as required.</p></li><li><p style=\"vertical-align: baseline;\">Insurance related tasks including:</p><ul style=\"list-style-type: circle;\"><li><p style=\"vertical-align: baseline;\">Proactively conduct outbound follow‑ups via phone or email on contracts with outstanding insurance to obtain proper documentation</p></li><li><p style=\"vertical-align: baseline;\">Quote and enroll customers in the force‑placed insurance program when required</p></li><li><p style=\"vertical-align: baseline;\">Audit and verify proof of insurance, update customer records in the system</p></li><li><p style=\"vertical-align: baseline;\">Assist in managing insurance policy cancellations and related follow‑ups</p></li><li><p style=\"vertical-align: baseline;\">Respond to insurance inquiries and resolve issues through negotiation, problem‑solving, and customer‑focused solutions</p></li><li><p style=\"vertical-align: baseline;\">Prepare and distribute various insurance-related letters/communications</p></li></ul></li></ul><p>Friday, Remote</p><ul style=\"list-style-type: disc;\"><li><p style=\"vertical-align: baseline;\">Complete data entry and updates related to contracts and customer records with a high degree of accuracy.</p></li><li><p style=\"vertical-align: baseline;\">Support system transformation and testing activities, including user testing, validation, and feedback</p></li><li><p style=\"vertical-align: baseline;\">Manage and maintain digital/electronic documentation, including relabeling files and organizing files/folders for virtual storage.</p></li><li><p style=\"vertical-align: baseline;\">Insurance related tasks including:</p><ul style=\"list-style-type: circle;\"><li><p style=\"vertical-align: baseline;\">Proactively conduct outbound follow‑ups via phone or email on contracts with outstanding insurance to obtain proper documentation</p></li><li><p style=\"vertical-align: baseline;\">Quote and enroll customers in the force‑placed insurance program when required</p></li><li><p style=\"vertical-align: baseline;\">Audit and verify proof of insurance, update customer records in the system</p></li><li><p style=\"vertical-align: baseline;\">Assist in managing insurance policy cancellations and related follow‑ups</p></li><li><p style=\"vertical-align: baseline;\">Respond to insurance inquiries and resolve issues through negotiation, problem‑solving, and customer‑focused solutions</p></li></ul></li></ul><p><i>&nbsp;“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”</i></p><p><strong>Essentials:</strong></p><ul style=\"list-style-type: disc;\"><li><p style=\"vertical-align: baseline;\">MUST be enrolled in a recognized undergraduate co-op</p></li><li><p style=\"vertical-align: baseline;\">Solid technical skills including Microsoft Office applications (Word, Excel, Outlook)</p></li><li><p style=\"vertical-align: baseline;\">Positive, proactive attitude</p></li><li><p style=\"vertical-align: baseline;\">Strong organizational skills, ability to prioritize and multitask&nbsp;</p></li><li><p style=\"vertical-align: baseline;\">Excellent verbal and written communication skills&nbsp;</p></li><li><p style=\"vertical-align: baseline;\">Detail oriented</p></li><li><p style=\"vertical-align: baseline;\">Ability to work from home remotely/independently, in a virtual team environment and in-person/in-office:</p><ul style=\"list-style-type: circle;\"><li><p style=\"vertical-align: baseline;\">Weeks 1-2 of the term: In-office requirement daily for the initial two weeks to complete essential in-office task training</p></li><li><p style=\"vertical-align: baseline;\">Weeks 3 until end of term: A hybrid schedule will apply, consisting of 3 days in-office and 2 days from home each week</p><ul style=\"list-style-type: square; padding-left: 48px;\"><li><p style=\"vertical-align: baseline;\">Please note: For co-op, HR or other DLL events, an additional in-office day per week may be required</p></li></ul></li></ul></li><li><p style=\"vertical-align: baseline;\">Bilingual an asset (French)</p></li></ul><p><strong>What you will gain</strong></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li>Participation in the Learning and Development Program while you complete your placement</li><li>Access to e-learning and skill development courses</li><li>Regional and global networking opportunities with members</li><li>Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries</li></ul><p><strong>Choose wellbeing</strong></p><p>DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.&nbsp;</p><p>Our four wellbeing categories are as follows:</p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Connection – Build meaningful connections with other DLL members</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Health – Manage mental, emotional and physical health</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Finance – Provide learning opportunities to help members achieve personal financial health</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Lifestyle – Maintain balance between work and life priorities</p></li></ul><p>There are things that matter to our members and the wellbeing of our members matters to DLL.</p><p><strong>Settling In</strong></p><p>At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.</p><p>But for all of our differences, we share one thing in common: each of us are members of DLL.</p><p>Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.</p><p>Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.</p><p>We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.</p><p><strong>Good to know</strong></p><p>Applicable pay range:</p><p>$20.00 – $23.00/hour</p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Deadline for Application: Wednesday, June 10, 2026</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">The selection process may involve an assessment</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">This is a 4-month co-op opportunity</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Due to the nature of the opportunity, the role is considered hybrid, with the expectation to come into the Burlington office on average twice per week or as stated in the requirements</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Applications via email will not be reviewed. Please apply through your school co-op portal</p></li><li><p style=\"line-height: 106%; margin-bottom: 8pt;\">For more information, please contact our Talent Acquisition Partner via&nbsp;<a href=\"mailto:[email protected]\">[email protected]</a></p></li></ul><p>&nbsp;</p><p>DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.</p><p>DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.&nbsp;</p><p>&nbsp;</p>",
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