Home › Companies › Erou Fa Us2 Oraclecloud Com CX 1 › Patient Services Representative - Rio Vista Urgent Care (Per Diem, Day)
Patient Services Representative - Rio Vista Urgent Care (Per Diem, Day)
Erou Fa Us2 Oraclecloud Com CX 1 · CA, United States; Rio Vista, Rio Vista, CA, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Erou Fa Us2 Oraclecloud Com CX 1 |
| Title | Patient Services Representative - Rio Vista Urgent Care (Per Diem, Day) |
| Normalized title | - |
| Department / team | Allied Health/Clinical Support |
| Location | CA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-29 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Erou Fa Us2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Allied Health/Clinical Support. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Erou Fa Us2 Oraclecloud Com CX 1 |
| Source | 3f80b3c5-3c68-4237-ac5d-313e20b68794 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
At NorthBay Health, the Patient Services Representative performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. The Patient Services Representative II exercises judgment within defined guidelines and functions as part of a clerical and customer service team in support of Ambulatory Division medical practices.
PRIMARY JOB DUTIES: Performs independently all of Level 1, in addition but not limited to the following:
Registration and Charge Entry
Gathers, updates and verifies a comprehensive package of registration and insurance/payer information and ensures accurate entry into the EMR.
Provides information to patients regarding the selection process of a care provider, assists in determining insurance eligibility, co-payments, share of costs and other financial responsibilities for services rendered. Obtains signatures on required forms.
Verifies and documents eligibility for all payers at the time of service.
Reviews benefit plan/s with patient to determine specific allowances and/or restrictions based on services requested.
Researches and answers inquiries related to claims, eligibility and referrals.
Collects co-payments, deposits and fees, reconciling all payments at the end of their shift.
Ensures the accuracy of demographic and insurance information in accordance with the policies, procedures and service expectations of each department.
Maintains professional standards by actively participating in committees, in services and QI activities and standards development.
Acts as a resource to new and existing staff in areas of subject matter expertise.
Presents a professional demeanor in appearance and attitude.
Serves as a job expert in assigned areas.
Provides orientation to new staff as assigned.
Floats to other areas, as requested.
Performs other duties, as assigned.
Appointment Scheduling and Reception:
Obtains complete demographic information for new patients ensuring accurate entry into the EMR. Confirms and accurately updates demographic information for existing patients.
May confirm eligibility and PCP assignment status (Primary Care) for patients prior to scheduling appointment.
Demonstrates effective listening and problem-solving skills to determine appropriate call routing.
Schedules appointments on the phone or in person in accordance with approved protocols and current scheduling policies, procedures and algorithms
Assists with referral coordination/scheduling (Specialty Care).
Monitors provider schedules to ensure appointments are booked for correct type and correct time allocation.
Proactively manages provider schedules for optimal patient access and no-show reduction.
Places confirmation or rescheduling calls in accordance with scripted guidelines and current policy and procedures.
Assists in physician schedule maintenance functions including coordination of physician absences with open appointment times.
Gathers data for provider access audits; provide appointment access for KPI’s.
Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Medical Records
Adheres to System policies related confidentiality of medical record information, transcription and copies or distribution of medical record content.
Handles patient documents appropriately to ensure patient confidentiality. Includes handling of medical records outside designated storage area.
Demonstrates understanding of PHI management and HIPAA compliance by successful completion of annual competency validation.
Qualifications
Education: Some college business or computer course work preferred. Course work in medical terminology preferred.
Licensure/Certification: Current AHA or equivalent BLS certification required.
Experience / Skills: Two years of customer engagement experience and/or service centered role required. Experience within a healthcare environment in medical record processes, appointment scheduling, referral and authorization processes, registration process, and back office clinical support preferred. Excellent customer service skills required. Excellent oral and written communication skills with ability to effectively articulate thoughts into a productive and meaningful discussion. Ability to successfully manage multiple priorities effectively and within expected timeframes. Working knowledge in the areas listed below, required:
Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation. Impact of completeness and accuracy the registration/admission process on successful claims processing and receipt of payment. Impact of completeness and accuracy the registration process on the delivery of safe, high quality patient care. Organizational process and procedures NorthBay Health’s Clinical computer systems Demonstrated service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Open to learning new things and partnering with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Strong organizational skills.
Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
Company
Interpersonal Skills and Values
Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.
Why NorthBay Health
NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.
We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.
We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.
NorthBay Health Benefits Options
NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.
Compensation Structure
NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.
Remote Work Disclosure
NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.
Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.
Notice to Recruitment Agencies
NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.
More Information
Visit NorthBay Health Careers for recruitment FAQs and additional information.
Full job record
| Job ID | adba3aa7ce35023c02cf654c4724794cd78a1a1b |
| Org ID | 70ac04d1-4ed2-418d-8110-c74c2a42af6f |
| Source ID | 3f80b3c5-3c68-4237-ac5d-313e20b68794 |
| Board ID | 3f80b3c5-3c68-4237-ac5d-313e20b68794 |
| Provider | oracle_hcm |
| Provider Job Key | 5274 |
| Title | Patient Services Representative - Rio Vista Urgent Care (Per Diem, Day) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | CA, United States; Rio Vista, Rio Vista, CA, US |
| Department | Allied Health/Clinical Support |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | — |
| Salary Raw | Description At NorthBay Health, the Patient Services Representative performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. The Patient Services Representative II exercises judgment within defined guidelines and functions as part of a clerical and customer service team in support of Ambulatory Division medical practices. PRIMARY JOB DUTIES: Performs independently all of Level 1, in addition but not limited to the following: Registration and Charge Entry Gathers, updates and verifies a comprehensive package of registration and insurance/payer information and ensures accurate entry into the EMR. Provides information to patients regarding the selection process of a care provider, assists in determining insurance eligibility, co-payments, share of costs and other financial responsibilities for services rendered. Obtains signatures on required forms. Verifies and documents eligibility for all payers at the time of service. Reviews benefit plan/s with patient to determine specific allowances and/or restrictions based on services requested. Researches and answers inquiries related to claims, eligibility and referrals. Collects co-payments, deposits and fees, reconciling all payments at the end of their shift. Ensures the accuracy of demographic and insurance information in accordance with the policies, procedures and service expectations of each department. Maintains professional standards by actively participating in committees, in services and QI activities and standards development. Acts as a resource to new and existing staff in areas of subject matter expertise. Presents a professional demeanor in appearance and attitude. Serves as a job expert in assigned areas. Provides orientation to new staff as assigned. Floats to other areas, as requested. Performs other duties, as assigned. Appointment Scheduling and Reception: Obtains complete demographic information for new patients ensuring accurate entry into the EMR. Confirms and accurately updates demographic information for existing patients. May confirm eligibility and PCP assignment status (Primary Care) for patients prior to scheduling appointment. Demonstrates effective listening and problem-solving skills to determine appropriate call routing. Schedules appointments on the phone or in person in accordance with approved protocols and current scheduling policies, procedures and algorithms Assists with referral coordination/scheduling (Specialty Care). Monitors provider schedules to ensure appointments are booked for correct type and correct time allocation. Proactively manages provider schedules for optimal patient access and no-show reduction. Places confirmation or rescheduling calls in accordance with scripted guidelines and current policy and procedures. Assists in physician schedule maintenance functions including coordination of physician absences with open appointment times. Gathers data for provider access audits; provide appointment access for KPI’s. Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc. Medical Records Adheres to System policies related confidentiality of medical record information, transcription and copies or distribution of medical record content. Handles patient documents appropriately to ensure patient confidentiality. Includes handling of medical records outside designated storage area. Demonstrates understanding of PHI management and HIPAA compliance by successful completion of annual competency validation. Qualifications Education: Some college business or computer course work preferred. Course work in medical terminology preferred. Licensure/Certification: Current AHA or equivalent BLS certification required. Experience / Skills: Two years of customer engagement experience and/or service centered role required. Experience within a healthcare environment in medical record processes, appointment scheduling, referral and authorization processes, registration process, and back office clinical support preferred. Excellent customer service skills required. Excellent oral and written communication skills with ability to effectively articulate thoughts into a productive and meaningful discussion. Ability to successfully manage multiple priorities effectively and within expected timeframes. Working knowledge in the areas listed below, required: Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation. Impact of completeness and accuracy the registration/admission process on successful claims processing and receipt of payment. Impact of completeness and accuracy the registration process on the delivery of safe, high quality patient care. Organizational process and procedures NorthBay Health’s Clinical computer systems Demonstrated service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Open to learning new things and partnering with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Strong organizational skills. Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Company Interpersonal Skills and Values Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care. Why NorthBay Health NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics. We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions. We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities. NorthBay Health Benefits Options NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance. Compensation Structure NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements. Remote Work Disclosure NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States. Notice to Recruitment Agencies NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings. More Information Visit NorthBay Health Careers for recruitment FAQs and additional information. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://erou.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5274 |
| Apply URL | https://erou.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5274 |
| First Seen At | 2026-05-31 18:00:25Z |
| Last Seen At | 2026-06-06 20:00:50Z |
| Last Checked At | 2026-06-06 20:00:50Z |
| Last Changed At | 2026-06-06 11:27:18Z |
| Inactive At | — |
| Source Posted At | 2026-05-29 18:42:06Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=erou.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T20-00-30-525Z-8f23ca6526f0fd33921f1e7a9208c93108538e2b2f6bbe96f67f7b8a4b7beb67.json |
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"ExternalDescriptionStr": "<p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">At NorthBay Health, the Patient Services Representative performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. The Patient Services Representative II exercises judgment within defined guidelines and functions as part of a clerical and customer service team in support of Ambulatory Division medical practices.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"> </p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\"><strong>PRIMARY JOB DUTIES: </strong><u> Performs independently all of Level 1, in addition but not limited to the following:</u></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong> </strong></p><ul><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Registration and Charge Entry<span><strong> </strong></span></p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Gathers, updates and verifies a comprehensive package of registration and insurance/payer information and ensures accurate entry into the EMR. </p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Provides information to patients regarding the selection process of a care provider, assists in determining insurance eligibility, co-payments, share of costs and other financial responsibilities for services rendered. Obtains signatures on required forms.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Verifies and documents eligibility for all payers at the time of service.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Reviews benefit plan/s with patient to determine specific allowances and/or restrictions based on services requested.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Researches and answers inquiries related to claims, eligibility and referrals.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Collects co-payments, deposits and fees, reconciling all payments at the end of their shift. </p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Ensures the accuracy of demographic and insurance information in accordance with the policies, procedures and service expectations of each department.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Maintains professional standards by actively participating in committees, in services and QI activities and standards development.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Acts as a resource to new and existing staff in areas of subject matter expertise.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Presents a professional demeanor in appearance and attitude.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Serves as a job expert in assigned areas.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Provides orientation to new staff as assigned.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Floats to other areas, as requested.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Performs other duties, as assigned.</p></li></ul><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\"> </p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\"><strong>Appointment Scheduling and Reception:</strong><span><strong> </strong></span></p><ul><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Obtains complete demographic information for new patients ensuring accurate entry into the EMR.<span> </span>Confirms and accurately updates demographic information for existing patients.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">May confirm eligibility and PCP assignment status (Primary Care) for patients prior to scheduling appointment.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Demonstrates effective listening and problem-solving skills to determine appropriate call routing.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Schedules appointments on the phone or in person in accordance with approved protocols and current scheduling policies, procedures and algorithms</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Assists with referral coordination/scheduling (Specialty Care).</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Monitors provider schedules to ensure appointments are booked for correct type and correct time allocation.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Proactively manages provider schedules for optimal patient access and no-show reduction.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Places confirmation or rescheduling calls in accordance with scripted guidelines and current policy and procedures.</p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Assists in physician schedule maintenance functions including coordination of physician absences with open appointment times.<span> </span></p></li><li><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">Gathers data for provider access audits; provide appointment access for KPI’s.</p></li><li><p style=\"font-family: Calibri; 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"CorporateDescriptionStr": "<p><b><u>Interpersonal Skills and Values</u></b></p>\n<p>Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.</p>\n<p><b><u>Why NorthBay Health</u></b></p>\n<p>NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.</p>\n<p>We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.</p>\n<p>We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.</p>\n<p><b><u>NorthBay Health Benefits Options</u></b></p>\n<p>NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.</p>\n<p><u><b>Compensation Structure</b></u></p>\n<p>NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.</p>\n<p><b><u>Remote Work Disclosure</u></b></p>\n<p>NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.</p>\n<p>Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.</p>\n<p><b><u>Notice to Recruitment Agencies</u></b></p>\n<p>NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.</p>\n<p><u><b>More Information</b></u></p>\n<p>Visit <a href=\"https://www.northbay.org/careers/recruitment-faq.html\" target=\"_blank\">NorthBay Health Careers for recruitment FAQs</a> and additional information.</p>",
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"ExternalQualificationsStr": "<p><span style=\"font-family: Arial, sans-serif;\"><strong>Education: </strong>Some college business or computer course work preferred. Course work in medical terminology preferred.</span></p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Licensure/Certification:</strong> Current AHA or equivalent BLS certification required.</span></p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Experience / Skills:</strong> Two years of customer engagement experience and/or service centered role required. Experience within a healthcare environment in medical record processes, appointment scheduling, referral and authorization processes, registration process, and back office clinical support preferred. Excellent customer service skills required. Excellent oral and written communication skills with ability to effectively articulate thoughts into a productive and meaningful discussion. Ability to successfully manage multiple priorities effectively and within expected timeframes. Working knowledge in the areas listed below, required:</span></p><ul><li>Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation.</li><li>Impact of completeness and accuracy the registration/admission process on successful claims processing and receipt of payment.</li><li>Impact of completeness and accuracy the registration process on the delivery of safe, high quality patient care.</li><li>Organizational process and procedures</li><li>NorthBay Health’s Clinical computer systems</li></ul><p style=\"margin-left: 31.5pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\">Demonstrated service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Open to learning new things and partnering with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Strong organizational skills.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Interpersonal Skills:</strong> Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. </span></p>",
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