Program Operations Manager

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  "workplace_type": "on_site",
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{
  "list_job": {
    "id": "139",
    "isRemote": null,
    "location": {
      "city": "Cleveland",
      "state": "Ohio"
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    "atsLocation": {
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    "departmentId": "18783",
    "locationType": "2",
    "jobOpeningName": "Program Operations Manager",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time Hourly"
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  "detail_job_opening": {
    "location": {
      "city": "Cleveland",
      "state": "Ohio",
      "postalCode": "44110",
      "addressCountry": "United States"
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    "datePosted": "2026-06-03",
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    "description": "<p><span style=\"color: rgba(52,34,13,var(--o42jjq,1)); font-weight: bold\">About Personal Growth Counseling Services</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">At Personal Growth Counseling Services, we believe every individual deserves compassionate, effective, and personalized support on their path to wellness. Based in Toledo, Ohio, our mission is to empower individuals and families to achieve emotional well-being and personal growth through expert mental health services. Our team of Therapists, Counselors, and support staff are committed to client-centered care and community impact.</span></p>\n<p><br><br></p>\n<p><br></p>\n<p><span style=\"color: rgba(52,34,13,var(--o42jjq,1)); font-weight: bold\">Position Overview</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">The Operations Manager is responsible for the coordination of front office, facility upkeep, transportation logistics, and programmatic support for all sites. This role serves as the operational backbone of day-to-day administrative functioning, working closely with leadership to maintain organized, well-supplied, and client-ready environments. The Manager oversees budget tracking for outings and food, supports compliance with building standards, and ensures all programs have the supplies and logistical support needed to succeed. This position requires strong organizational skills, flexibility, and a service-oriented mindset to support internal teams and enhance client experiences.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(52,34,13,var(--o42jjq,1)); font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Front Desk Oversight</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Supervise front desk team to ensure smooth operations, professional customer service, and effective daily workflows; provide backup support when needed.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Oversee front desk functions including client intake, onboarding, appointment scheduling, and coordination of general office inquiries.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Promote consistent office flow and an organized, welcoming environment for clients, families, staff, and visitors across all sites.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Financial Tracking &amp; Reimbursements</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Coordinate staff expense and mileage reimbursement submissions in alignment with CFO-developed processes.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Track budgets for program outings, daily food expenditures, and group supplies.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Communicate budget and spending updates to the CFO regularly.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Program &amp; Event Coordination</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Coordinate logistics for program outings and events, including transportation, food, supplies, and permissions.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Plan and prepare for closures, schedule changes, or facility-wide announcements.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Ensure day-to-day food coordination for onsite programs.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Collaborate with program leads and leadership to support group activities and engagement efforts.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Facility Upkeep &amp; Supply Management</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Ensure locations are stocked with necessary activity materials, food, devices, and cleaning supplies.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Conduct regular walkthroughs and checklists to maintain facility readiness.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Manage inventory systems and supply ordering as needed.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Compliance &amp; Facility Standards</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Assist in confirming building requirements such as fire drills, safety equipment, and certificates of occupancy.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Collaborate with Compliance and Leadership teams to review and track facility contract language and violations.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Maintain organized records of occupancy agreements and fire safety compliance documentation.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Monitor daily attendance for PHP/IOP programs and ensure accurate, timely submission of staff documentation and reports.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Administrative &amp; Strategic Duties</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Participate in agency leadership meetings, contributing to operational planning, policy development, and strategic growth.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Serve as a liaison to community stakeholders, referral sources, and funders to strengthen partnerships and expand resources.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Contribute to proposals and agency accreditation initiatives, as needed.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgba(52,34,13,var(--o42jjq,1)); font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Associate’s or Bachelor’s degree in business administration, public service, or related field preferred.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">2–3 years of administrative or office operations experience, preferably in a behavioral health or nonprofit setting.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Experience using electronic health record (EHR) or electronic medical record (EMR) systems for scheduling, intake processing, and documentation tracking.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Knowledge of facility maintenance, basic safety regulations, and logistical coordination.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Familiarity with budgeting, purchasing, and reimbursement processes.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Excellent communication and customer service skills.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Highly organized with the ability to manage multiple priorities.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Proficiency in Microsoft Office Suite and comfort with digital tools and data entry.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Valid driver’s license and access to a vehicle for multi-site coordination.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Maintain active car insurance and a valid driver’s license, as travel may be required for service delivery or client visits.</span></li>\n</ul>",
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    "jobOpeningName": "Program Operations Manager",
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    "minimumExperience": "Mid-level",
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