Customer Service Representative

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    "city": "Mentor",
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    "description_html": "<p>The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.</p><p><br></p><p><br></p><p><strong>Duties and Responsibilities</strong></p><p><br></p><ul><li>Accurately manage the order input process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions.</li><li>Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.</li><li>Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner.</li><li>Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.</li><li>Complete all product returns or invoice adjustments in a timely manner.</li><li>Work closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, update on customer order status, and monthly consignment inventory.</li><li>Quoting, follow-up, expediting and executing customers’ requirements.</li><li>Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.</li><li>Understand the resources within the business to be an effective problem solver.</li><li>Field customer calls/email regarding product knowledge, order information, pricing and freight issues with a degree of professionalism.</li></ul>",
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      "datePosted": "2026-04-08T00:49:26-05:00",
      "description": "<p>Description</p><p>The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.</p><p><br/></p><p><br/></p><p><strong>Duties and Responsibilities</strong></p><p><br/></p><ul><li>Accurately manage the order input process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions.</li><li>Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.</li><li>Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner.</li><li>Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.</li><li>Complete all product returns or invoice adjustments in a timely manner.</li><li>Work closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, update on customer order status, and monthly consignment inventory.</li><li>Quoting, follow-up, expediting and executing customers’ requirements.</li><li>Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.</li><li>Understand the resources within the business to be an effective problem solver.</li><li>Field customer calls/email regarding product knowledge, order information, pricing and freight issues with a degree of professionalism.</li></ul><p>Requirements</p><ul><li>High School Diploma or GED is required</li><li>Minimum 2 - 4 years Customer Service experience, preferably in a distributor environment or extensive experience in a Customer Service position</li><li>Experience with Enterprise Resource System (ERP), specifically JDE or similar application</li><li>High attention to detail and organization skills.</li><li>Experience within the manufacturing industry, B2b experience a plus – small to medium sized business setting.</li><li>Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, ability to learn Salesforce</li><li>Excellent communication, collaboration and problem-solving skills</li><li>Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationship</li><li>Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize</li><li>Detailed oriented</li><li>Ability to work and manage competing priorities in a fast-paced environment</li></ul>",
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    "requirements_text": "High School Diploma or GED is required\n Minimum 2 - 4 years Customer Service experience, preferably in a distributor environment or extensive experience in a Customer Service position\n Experience with Enterprise Resource System (ERP), specifically JDE or similar application\n High attention to detail and organization skills.\n Experience within the manufacturing industry, B2b experience a plus – small to medium sized business setting.\n Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, ability to learn Salesforce\n Excellent communication, collaboration and problem-solving skills\n Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationship\n Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize\n Detailed oriented\n Ability to work and manage competing priorities in a fast-paced environment"
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      "Address": "6277 Heisley Road",
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    "PublishedDate": "2026-05-20T12:46:19-05:00",
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