Help Desk Support Technician

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    "description_html": "<p>&nbsp;</p><p><strong>Rediscover Purpose with ADVENT</strong></p><p>At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.</p><p><br></p><p><strong>Now Hiring: Help Desk Support Technician</strong></p><p><strong>Location: Wauwatosa, WI</strong></p><p><br></p><p>&nbsp;Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.&nbsp;</p><p><br></p><p>The IT Help Desk Technician is the central point of contact for IT issues, providing technical support so ADVENT can continue unlocking potential.</p><p><br></p><p><strong>How You Will Contribute:</strong></p><ul><li>Provide technical support for employees experiencing problems related to computer hardware, software, business unit applications, computer communications (LAN/WAN), and telephone problems</li><li>Monitor and work within inbound service requests (tickets), answering incoming Help Desk calls, and escalate issue as necessary to ensure user's downtime due to technology issues is limited</li><li>Analyze and resolve problems with a goal of 90% First Call Resolution</li><li>Complete requests for password resets, user account creation, user account deletion, printer, hardware diagnostics, timely hardware, and software upgrades</li><li>Assign users and computers to proper business groups in Active Directory</li><li>Monitor and remove virus, spy ware and other non-authorized software</li><li>Develop knowledge base articles</li><li>Coach other help desk team members</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>2-3 years of experience in a Help Desk role</li><li>Ability to work in a constantly changing fast paced environment</li><li>Excellent verbal and written communication skills</li><li>Comfortable working directly with end users, face to face and over the phone</li><li>Ability to provide periodic after-hours support</li><li>Basic knowledge of the following:    <ul>      <li>Networking Concepts (TCP/IP, routing, switching)</li>      <li>Hardware for HP workstations and servers</li>      <li>Mapped drives/shares</li>      <li>Viruses or spyware removal</li>      <li>Smartphone configuration and troubleshooting</li>      <li>Setup of Outlook or other email clients, email archives</li>      <li>Install and configuration of applications, printers &amp; printer settings</li>      <li>VPN and remote access solutions</li>      <li>Microsoft Office software</li>      <li>Active Directory and Group Policy (a plus)</li>      <li>Valid driver's license</li>      <li>Ability to travel up to 20%&nbsp;</li>    </ul></li></ul><p><strong>What's it Like Working at ADVENT?</strong></p><ul><li>Culture that embraces being kind, is solutions minded, and encourages you to ask questions</li><li>22 days of PTO (prorated your first year based on start date) &amp; holiday pay</li><li>Top-notch health, dental, and vision insurance with generous employer paid HRA account</li><li>401K Contribution</li><li>Be a part of a Milwaukee Best Places to Work Team</li><li>Schedule: Monday-Friday, 8am-5pm</li></ul>",
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