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    "requisitionDescription": "<div><div><div><div><div><div><p data-pasted=\"true\">Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Front Desk&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><p>Department: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Front Desk</p><p>Status:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Sesonal</p><p>Classification: &nbsp;Non-Exempt</p><p>Reports To: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Hotel General Manager&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><p><strong>&nbsp;</strong></p><h3><u>POSITION SUMMARY</u></h3><p>&nbsp;</p><p>The Front Desk Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Key areas of a front desk hotel clerk include: greeting guests, managing check-ins and check-outs, handling reservations, answering guest inquiries, resolving issues that may arise during a guest&rsquo;s stay, processing payments, and proceeding excellent customer service by addressing concerns and complaints promptly.</p><h2><strong><u>&nbsp;</u></strong></h2><h3><u>ESSENTIAL RESPONSIBILITIES</u></h3><p><strong><u>&nbsp;</u></strong></p><ul type=\"disc\"><li>Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li><li>Maintain positive guest relations at all times.</li><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.</li><li>Obtain assigned bank and ensure accuracy of contracted monies.</li><li>Keep bank secure at all times.</li><li>Answer department telephone within 3 rings, using correct greeting and telephone etiquette.</li><li>Process all guest check-ins.</li><li>Verify registration card information with the guest.</li><li>Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.</li><li>Handle overbooked or walked in&nbsp;guests.</li><li>Accept and record wake-up call requests.</li><li>Monitor, send and distribute guest faxes.</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).</li><li>Resolve discrepancies on the room status report with Housekeeping.</li><li>Match the bucket check to in-house guest ledger report; report discrepancies to Manager.</li><li>Process all check-outs.</li><li>Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.</li><li>Perform other duties as requested by management.</li></ul><p>&nbsp;</p><p>The above is not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of this position.</p><p><strong><u>&nbsp;</u></strong></p><p><strong><u>Q</u></strong><strong><u>UALIFICATIONS</u></strong>&nbsp;</p><p>&nbsp;</p><ul><li>Education &amp; Experience: High school graduate or equivalent vocational training certificate.&nbsp;</li><li>Compute basic arithmetic.&nbsp;</li><li>Must have good understanding of the English language.&nbsp;</li><li>Good communication skills both verbal and written.&nbsp;</li><li>Provide excellent customer service and maintain a professional demeanor.&nbsp;</li><li>Ability to input and access information in the property management system/computers/point of sales system.&nbsp;</li><li>Some college or training in Hospitality Industry.&nbsp;</li><li>Previous experience as Front Desk Agent.</li></ul></div></div></div></div></div></div>\n",
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