Head Teller (Bank) / Req 1177 (Onsite)

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    "requisitionDescription": "<div><div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><h1 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><u><span style=\"text-decoration:none;\">&nbsp;</span></u></h1><h1 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><u>Head Teller&nbsp;</u></h1><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-size:12px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Department:&nbsp; &nbsp; &nbsp;</span></strong><span style='font-family:\"Arial\",sans-serif;'>Branch Administration</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Reports to:</span></strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp; &nbsp; &nbsp;Branch Manager / Assistant Branch Manager</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Supervises:</span></strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp; &nbsp; Tellers</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Status: </span></strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full-Time / Non-Exempt / On-Site Only</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Must already be authorized to work in the United States. &nbsp;Relocation is not provided.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Partners Bank</span></strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:1.0in;text-indent:-1.0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>Summary for the Head Teller:&nbsp;&nbsp;</span></strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>The incumbent will be highly proficient in processing a wide variety of transactions, and in handling complex operational and customer service issues. &nbsp;&nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Perform teller duties on a daily basis. &nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Responsible for the oversight of the teller line operations to ensure adherence with established regulatory, compliance and operating policies and procedures.&nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Complete and/or assist with teller performance evaluations and documentation. &nbsp;&nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Provide support to management in regard to on-going teller training including sales, service and employee development. &nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Proficient in new account opening processes and cross selling the Bank&rsquo;s various products and services.&nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Ability to oversee branch in the absence of branch management including opening and closing as needed.</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:1.0in;text-indent:-1.0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:1.0in;text-indent:-1.0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>Job Requirements for the Head Teller:</span></strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Three years of prior teller and/or customer service experience is necessary.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Minimum of two years prior experience in a Senior Teller position or a related supervisory role</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Excellent communication, organizational and interpersonal skills required.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Fully cross-trained to perform all CSR duties.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Extensive knowledge of teller processes, policies and procedures</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Adapts well to change, able to handle multiple tasks and effectively train teller staff.</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Specific Job Functions for the Head Teller:</span></strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Accurately processes a variety of transactions on a daily basis.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Manages the workflow of the teller line including: staffing levels, teller transaction exception processing and approvals, various teller function operations, etc.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Responsible for completing various tasks including, but not limited to: cash audits, monthly security reports, monitoring cash levels, shipments, orders, etc.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Assists managers with completing performance evaluations and other documentation as needed.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Supervises, coaches and mentors staff and provides on-going training and cross training as needed &nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Monitors teller operations to ensure compliance with procedures and policies.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Assists tellers in locating cash discrepancies, processing unusual transactions, and handling difficult customer questions.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Cross sells Partners Bank products and services to contribute to overall branch goals.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Ensures teller line is tidy and clean at all times and current marketing and regulatory posters are in place and displayed accordingly.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Personally maintains a professional image at all times, and manages teller staff to the same quality standards.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Performs other duties as required.</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><em><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><em><span style='font-family:\"Arial\",sans-serif;'>This Job Description for the head Teller describes the essential functions and qualifications of the job described. &nbsp;It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. &nbsp;This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. &nbsp;This is not a contract.</span></em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><em><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;background:white;vertical-align:baseline;'><em><span style='font-family:\"Arial\",sans-serif;color:black;'>Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.</span></em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p></div></div>\n",
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