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    "requisitionDescription": "<p data-start=\"133\" data-end=\"252\" id=\"isPasted\"><strong data-start=\"133\" data-end=\"180\">Job Title: Service Coordinator / Dispatcher</strong><br data-start=\"180\" data-end=\"183\"><strong data-start=\"183\" data-end=\"208\">Location: Garland, TX</strong><br data-start=\"208\" data-end=\"211\"><strong data-start=\"211\" data-end=\"250\">Company: AAdvantage Laundry Systems</strong></p><p data-start=\"254\" data-end=\"700\"><strong data-start=\"254\" data-end=\"267\">About Us:</strong><br data-start=\"267\" data-end=\"270\">AAdvantage Laundry Systems is a leading distributor of commercial laundry equipment, proudly serving a wide range of industries including hospitality, healthcare,laundromats, and multi-housing. With decades of experience, we are known for our top-tier equipment, responsive service, and reliable support. We are currently seeking a dependable and customer-focused <strong data-start=\"622\" data-end=\"656\">Service Coordinator/Dispatcher</strong> to join our team in our Garland, TX office.</p><p data-start=\"702\" data-end=\"950\"><strong data-start=\"702\" data-end=\"724\">Position Overview:</strong><br data-start=\"724\" data-end=\"727\">As a Service Coordinator/Dispatcher, you will be the front line of our service department&mdash;handling customer service requests, scheduling technicians, and ensuring smooth communication between our customers and service team.</p><p data-start=\"952\" data-end=\"977\"><strong data-start=\"952\" data-end=\"977\">Key Responsibilities:</strong></p><ul data-start=\"979\" data-end=\"1583\"><li data-start=\"979\" data-end=\"1097\"><p data-start=\"981\" data-end=\"1097\">Answer inbound phone calls and respond to emails from customers requesting service on commercial laundry equipment</p></li><li data-start=\"1098\" data-end=\"1163\"><p data-start=\"1100\" data-end=\"1163\">Accurately enter service requests into our dispatching system</p></li><li data-start=\"1164\" data-end=\"1236\"><p data-start=\"1166\" data-end=\"1236\">Coordinate and schedule service calls for assigned field technicians</p></li><li data-start=\"1237\" data-end=\"1339\"><p data-start=\"1239\" data-end=\"1339\">Communicate with customers regarding service status, technician arrival times, and follow-up needs</p></li><li data-start=\"1340\" data-end=\"1421\"><p data-start=\"1342\" data-end=\"1421\">Troubleshoot basic service issues and provide support or escalation as needed</p></li><li data-start=\"1422\" data-end=\"1499\"><p data-start=\"1424\" data-end=\"1499\">Monitor technician workloads and adjust scheduling to optimize efficiency</p></li><li data-start=\"1500\" data-end=\"1583\"><p data-start=\"1502\" data-end=\"1583\">Ensure all service tickets are completed accurately and closed in a timely manner</p></li></ul><p data-start=\"1585\" data-end=\"1604\"><strong data-start=\"1585\" data-end=\"1604\">Qualifications:</strong></p><ul data-start=\"1606\" data-end=\"2052\"><li data-start=\"1606\" data-end=\"1723\"><p data-start=\"1608\" data-end=\"1723\">Previous experience in a dispatcher, coordinator, or customer service role (preferred in service/repair industry)</p></li><li data-start=\"1724\" data-end=\"1780\"><p data-start=\"1726\" data-end=\"1780\">Strong organizational skills and attention to detail</p></li><li data-start=\"1781\" data-end=\"1838\"><p data-start=\"1783\" data-end=\"1838\">Excellent communication and problem-solving abilities</p></li><li data-start=\"1839\" data-end=\"1907\"><p data-start=\"1841\" data-end=\"1907\">Comfortable with multitasking in a fast-paced office environment</p></li><li data-start=\"1908\" data-end=\"1989\"><p data-start=\"1910\" data-end=\"1989\">Experience with Salesforce or Microsoft Business Central (a plus)</p></li><li data-start=\"1990\" data-end=\"2052\"><p data-start=\"1992\" data-end=\"2052\">Positive attitude and a commitment to great customer service</p></li></ul><p data-start=\"2054\" data-end=\"2072\"><strong data-start=\"2054\" data-end=\"2072\">What We Offer:</strong></p><ul data-start=\"2074\" data-end=\"2317\"><li data-start=\"2074\" data-end=\"2120\"><p data-start=\"2076\" data-end=\"2120\">Full-time, on-site position in Garland, TX</p></li><li data-start=\"2121\" data-end=\"2160\"><p data-start=\"2123\" data-end=\"2160\">Competitive pay based on experience</p></li><li data-start=\"2161\" data-end=\"2201\"><p data-start=\"2163\" data-end=\"2201\">Health, dental, and vision insurance</p></li><li data-start=\"2202\" data-end=\"2231\"><p data-start=\"2204\" data-end=\"2231\">401(k) with company match</p></li><li data-start=\"2232\" data-end=\"2262\"><p data-start=\"2234\" data-end=\"2262\">Paid time off and holidays</p></li><li data-start=\"2263\" data-end=\"2317\"><p data-start=\"2265\" data-end=\"2317\">Growth opportunities in a stable and growing company</p></li></ul><hr data-start=\"2319\" data-end=\"2322\"><p data-start=\"2324\" data-end=\"2490\"><strong data-start=\"2324\" data-end=\"2425\">Apply today to become a key part of a team that keeps businesses running and customers satisfied.</strong><br data-start=\"2425\" data-end=\"2428\">AAdvantage Laundry Systems is an Equal Opportunity Employer.</p>\n",
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