Manager, Parts & Service

{
  "content_hash": "6d6b888fa5bf1d6abc243182c3139be686e9ef6be83d9945d4787dd411b43447",
  "source_hash": "9e0dc84b1b655725a1bea8237db9e8ccb833cb8cb2301118eae51980bfd9b306",
  "last_changed_at": "2026-06-03T11:54:00.344Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Fort Mill, SC, United States",
    "city": "Fort Mill",
    "region": "SC",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:49:18.645Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Fort Mill, SC, United States",
      "city": "Fort Mill",
      "region": "SC",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "225451",
    "Title": "Manager, Parts & Service",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Sales",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": "Day",
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000040323044,
    "JobFamilyId": 300000002743958,
    "JobFunction": "Customer Service",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "York",
        "Region2": "SC",
        "Region3": null,
        "Building": null,
        "Latitude": "35.04904",
        "Longitude": "-80.98627",
        "LocationId": 300000045413026,
        "PostalCode": "29708",
        "TownOrCity": "Fort Mill",
        "AddressLine1": "2000 K Boyer Dr.",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "SC - Fort Mill Packaging Plant"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300002095649285,
    "WorkplaceType": "",
    "BusinessUnitId": 300000044309622,
    "OrganizationId": 300000044309622,
    "GeographyNodeId": 300000090203401,
    "JobFunctionCode": "CSR",
    "LegalEmployerId": 300000040270931,
    "PrimaryLocation": "Fort Mill, SC, United States",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "The Parts & Service Manager is responsible for leading the aftermarket business for packaging equipment, with a primary focus on strapping systems, tools, and parts. This role drives profitable growth in parts sales and service while ensuring best-in-class equipment uptime, customer support, and lifecycle management. The position plays a critical role in expanding recurring revenue through parts, repairs, preventative maintenance, and service contracts.",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p style=\"margin-left:0in\"><strong>Key Responsibilities</strong></p>\n<p style=\"margin-left:0in\"><strong>Aftermarket Strategy &amp; Growth</strong></p>\n<ul>\n <li>Own and execute the growth strategy for parts and service across strapping equipment and related packaging systems</li>\n <li>Drive recurring revenue through spare parts programs, preventative maintenance, and service agreements</li>\n <li>Partner with sales to expand installed base penetration, cross-sell parts, and increase customer share of wallet</li>\n <li>Identify opportunities to standardize and scale offerings across key product lines (tools, heads, dispensers, automation systems)</li>\n</ul>\n<p style=\"margin-left:0in\"><strong>Parts Business Leadership</strong></p>\n<ul>\n <li>Lead all aspects of parts operations including pricing, stocking strategy, and fulfillment</li>\n <li>Optimize inventory using an&nbsp;<strong>80/20 approach</strong>—prioritizing high-velocity and critical spare parts for strapping systems and tools</li>\n <li>Improve fill rates, lead times, and inventory turns while managing working capital</li>\n <li>Develop strategic SIOP program to ensure continuity of supply and cost competitiveness</li>\n <li>Establish pricing strategies that protect margin while remaining competitive in the market</li>\n <li>Drive aftermarket kits (PM kits, wear-part kits, rebuild kits) to simplify ordering and increase average order value</li>\n</ul>\n<p style=\"margin-left:0in\"><strong>Service Operations (Strapping Equipment Focus)</strong></p>\n<ul>\n <li>Lead service delivery for field service technicians and in-house repair teams supporting strapping tools and systems</li>\n <li>Ensure rapid response and high first-time fix rates to minimize customer downtime</li>\n <li>Standardize service processes including diagnostics, repair procedures, and reporting</li>\n <li>Develop preventative maintenance programs specific to strapping equipment wear components (seals, cutters, tensioners, motors, etc.)</li>\n <li>Manage service scheduling, technician utilization, and geographic coverage</li>\n</ul>\n<p style=\"margin-left:0in\"><strong>Customer Experience &amp; Reliability</strong></p>\n<ul>\n <li>Position the business as a trusted partner for&nbsp;<strong>equipment uptime and reliability</strong></li>\n <li>Support key accounts with proactive maintenance planning and lifecycle management of strapping equipment</li>\n <li>Resolve escalated service and parts issues quickly and effectively</li>\n <li>Provide technical guidance to customers and internal teams on equipment performance and optimization</li>\n</ul>\n<p style=\"margin-left:0in\"><strong>Financial &amp; Performance Management</strong></p>\n<ul>\n <li>Own P&amp;L performance for parts and service operations</li>\n <li>Drive revenue growth, gross margin expansion, and cost control</li>\n <li>Monitor and improve key KPIs:\n  <ul>\n   <li>Parts revenue &amp; margin</li>\n   <li>Service revenue &amp; technician productivity</li>\n   <li>Fill rate / backorder levels</li>\n   <li>Inventory turns &amp; obsolescence</li>\n   <li>Equipment uptime / response time</li>\n  </ul></li>\n</ul>\n<p style=\"margin-left:0in\"><strong>Leadership &amp; Development</strong></p>\n<ul>\n <li>Provide technical and commercial training on strapping systems and components</li>\n <li>Foster a culture of accountability, urgency, and continuous improvement</li>\n</ul>\n<p style=\"margin-left:0in\"><strong>Process Improvement &amp; Standardization</strong></p>\n<ul>\n <li>Implement Lean principles to streamline parts flow and service delivery</li>\n <li>Standardize SKUs, suppliers, and repair processes across locations</li>\n <li>Leverage ERP and service management systems to improve visibility, forecasting, and execution</li>\n</ul>\n<p style=\"margin-left:0in\"><strong>Qualifications</strong></p>\n<ul>\n <li>5–10+ years of experience in&nbsp;<strong>aftermarket parts and service</strong>, preferably in packaging equipment, strapping systems, or industrial tools</li>\n <li>Strong understanding of&nbsp;<strong>mechanical/electromechanical systems</strong> (strapping heads, hand tools, automation components)</li>\n <li>Proven success in growing parts and service revenue streams</li>\n <li>Experience managing inventory, supplier relationships.</li>\n <li>Strong financial acumen with P&amp;L responsibility</li>\n <li>Experience with ERP systems and field service management tools</li>\n</ul>\n<p style=\"margin-left:0in\"><strong>Key Competencies</strong></p>\n<ul>\n <li>Aftermarket growth mindset (recurring revenue focus)</li>\n <li>Technical understanding of packaging/strapping equipment</li>\n <li>Inventory and supply chain optimization (80/20 discipline)</li>\n <li>Customer-centric problem solving</li>\n <li>Operational execution and process discipline</li>\n <li>Team leadership and development</li>\n <li>Strong alignment between&nbsp;<strong>sales, service, and supply chain</strong></li>\n</ul>\n<p style=\"margin-left:0in\">#LI-UTT</p>\n<p style=\"margin-left:0in\">SAMOMM</p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to&nbsp;our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer&nbsp;countless opportunities for our team members to develop and grow in their careers, empower them to make&nbsp;decisions on the job and be a part of driving positive change – within our organization and in the communities&nbsp;where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your&nbsp;mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re&nbsp;stronger together. \n<table></table>\n<br>\n<table></table> At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to&nbsp;building and creating an environment that is open and welcoming for&nbsp;everyone. \n<table></table>\n<div>\n <br>\n</div><span>This job posting is for an existing vacancy within the organization</span>\n<br>\n<p>Samuel is an Equal Opportunity Employer.&nbsp; In the United States, we utilize E-Verify.</p>",
    "ExternalPostedStartDate": "2026-05-19T13:44:23+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "<table> \n <tbody> \n  <tr> \n   <td>At Samuel Packaging Systems Group, we are committed to providing our customers with innovative, high quality, cost-effective packaging systems, supplies and solutions.&nbsp;Our technical expertise takes customers’ packaging and unitizing requirements from the initial concept to advanced CAD engineering through to fabrication, installation and maintenance. Our comprehensive in-house research and engineering capabilities, modern manufacturing plants and responsive customer service teams provides customers complete packaging and unitizing solutions.</td> \n  </tr> \n </tbody> \n</table>",
    "primaryLocationCoordinates": [
      {
        "Latitude": "35.00745",
        "Longitude": "-80.94412",
        "CountryCode": "US",
        "GeographyId": 300000040323044,
        "GeographyNodeId": 300000090203401
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "225451",
    "Title": "Manager, Parts & Service",
    "JobType": null,
    "Distance": 1779148800000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-05-19",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000040323044,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "York",
        "Region2": "SC",
        "Region3": null,
        "Building": null,
        "Latitude": 35.04904,
        "Longitude": -80.98627,
        "LocationId": 300000045413026,
        "PostalCode": "29708",
        "TownOrCity": "Fort Mill",
        "AddressLine1": "2000 K Boyer Dr.",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "SC - Fort Mill Packaging Plant"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000044309622,
    "OrganizationId": 300000044309622,
    "PostingEndDate": null,
    "LegalEmployerId": 300000040270931,
    "PrimaryLocation": "Fort Mill, SC, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "The Parts & Service Manager is responsible for leading the aftermarket business for packaging equipment, with a primary focus on strapping systems, tools, and parts. This role drives profitable growth in parts sales and service while ensuring best-in-class equipment uptime, customer support, and lifecycle management. The position plays a critical role in expanding recurring revenue through parts, repairs, preventative maintenance, and service contracts.",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://ebct.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22225451%22,siteNumber=CX_3002",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 10364
  },
  "detail_errors": []
}