SafeVision Business Operations Support Specialist

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    "ShortDescriptionStr": "\nThe Business Operations Support Specialist is an experienced professional with knowledge of sales, business/commercial operations, and customer services best practices. They are the primary contact for all SafeVision Sales Reps when Safety Rx support is needed and the primary support function for the SafeVision line of business. They contribute to, create, and maintain good customer relationships (internal and external) while ensuring customer retention.\n",
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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">The Business Operations Support Specialist is an experienced professional with knowledge of sales, business/commercial operations, and customer services best practices. They are the primary contact for all SafeVision Sales Reps when Safety Rx support is needed and the primary support function for the SafeVision line of business. They contribute to, create, and maintain good customer relationships (internal and external) while ensuring customer retention.</span></span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; text-decoration: none;\"><u>&nbsp;</u></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><u>Primary Duties</u></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Customer profile set up and maintenance. Assistance to the Sales Reps - review of programs, pricing, billing, order form, order process, and other necessary processes. &nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Complete purchase order review and updates to ensure accurate order processing.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Provide troubleshooting assistance for customer orders, billing, account statuses and relevant problems.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Providers assistance with reporting and sales data.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Liaison with Sales Reps to structure profile data accurately for product or price changes.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Primary resource for maintaining Geographic Dispensing Provider Network including onsites; i.e. finding new eye care providers (ECPs), training new/existing ECPs and network clean up.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Stay up-to-date with new product and feature launches and ensure sales team and accounts are on board.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Review pending orders with conversion or pricing error to ensure programs are followed and prevent billing errors.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Suggest sales operation process improvements and document standard operating procedures.</span></span></li><li style=\"background-color: white; color: black;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Meets with other departments to make sure all unresolved issues are being addressed.</span></span></li><li style=\"background-color: white; color: black;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Reports all recurring problems/issues to Sales Reps and Management team until solution or fix is implemented.</span></span></li><li style=\"background-color: white; color: black;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Acknowledges customer, ECP, and Sales Reps’ needs by responding to emails or phone calls within a timely period within standard turn around timelines dependent on specific task.</span></span></li><li style=\"background-color: white; color: black;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Updates all contact information, program changes in SalesForce and various systems</span></span></li><li style=\"background-color: white; color: black;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Primary resource for ordering and maintaining ECP and customer frame sample kits.</span></span></li></ul><p style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>QUALIFICATIONS</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><u>Education</u></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">BS or Associate degree in business or relevant field a plus.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><u>Experience</u></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Proven work experience as a Business Operations and/or Sales Support or similar role.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Minimum of 3 years in a related support role.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Proficiency with MS Office - particularly MS Excel and Word.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">In-depth understanding of sales principles and customer service practices.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Excellent communication skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Analytical, problem solving and multitasking skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Teamwork and motivational skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Knowledge and understanding of the Optical industry recommended.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Hands on experience with using multiple systems.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to represent the company in a professional manner.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to work overtime when or if needed.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Able to read and write English. Multi-lingual a plus</span></span></li></ul><p><br><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><u>Knowledge, Skills, and Abilities</u></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Proficiency with MS Office - particularly MS Excel and Word.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">In-depth understanding of sales principles and customer service practices.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Excellent communication skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Analytical, problem solving and multitasking skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Teamwork and motivational skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Knowledge and understanding of the Optical industry recommended.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Hands on experience with using multiple systems.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to represent the company in a professional manner.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to work overtime when or if needed.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Able to read and write English. Multi-lingual a plus</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>NON EXCLUSIVE</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor.</span></span></p>",
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    "CorporateDescriptionStr": "<div>\n <div>\n  <div>\n   <b>HOYA Group</b>: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.\n  </div>\n  <div>\n   <br>\n  </div>\n  <div>\n   <b>HOYA Vision Care</b>: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.\n  </div>\n  <div>\n   <br>\n  </div>\n  <div>\n   We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.\n  </div>\n  <div>\n   <br>\n  </div>\n  <div>\n   We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.\n  </div>\n </div>\n</div>",
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