Sales Support Associate

{
  "content_hash": "2f1220158ff0be29908f8aab9c78ce34e0fb80531258bf85bea5d1f960c7a543",
  "source_hash": "3503c945998c14886c5b6fe0a026abc7d55eaceeb6c1f27e7b6fcc20fbeb7b84",
  "last_changed_at": "2026-05-30T06:02:25.417Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Sterling, Virginia, 20166, United States",
    "city": "Sterling",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:42:25.367Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Sterling, Virginia, 20166, United States",
      "city": "Sterling",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "101",
    "isRemote": null,
    "location": {
      "city": "Sterling",
      "state": "Virginia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18324",
    "locationType": "0",
    "jobOpeningName": "Sales Support Associate",
    "departmentLabel": "Customer Service | Sales",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Sterling",
      "state": "Virginia",
      "postalCode": "20166",
      "addressCountry": "United States"
    },
    "datePosted": "2025-04-16",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt;\"><a rel=\"noopener noreferrer\" href=\"http://mvix.com\"><span style=\"text-decoration: underline;\">Mvix</span></a><span style=\"text-decoration: none;\">, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt;\"><a rel=\"noopener noreferrer\" href=\"https://mvix.com/case-studies/\"><span style=\"text-decoration: underline;\">Visit</span></a><span style=\"text-decoration: underline;\"> </span><span style=\"text-decoration: none;\">our success-stories</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none;\">Essential Duties and Responsibilities:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Respond to client inquiries (sales and  billing)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Interact with customers via webinar, phone and email</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Assist with inbound and outbound calls</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Be a key point of contact for subscription renewals</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Monitor and track daily, weekly and monthly billing</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Fully understand clients digital journeys, boost conversion, retention and customer delight</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Fully understand and own Mvix billing system:</span>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Prepare and send invoices to clients</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Identify and improve billing gaps</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Identify and improve churn</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Create estimates / proposals for existing clients who are looking for additional products from us</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Followup with clients on the status of those proposals</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Assist the sales team, as needed</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Create Orders, Invoices and ensure timely payment from clients</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Generate and maintain reports and analytics</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none;\">What does it take to be a SSA at Mvix?</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Minimum 2  years of customer-facing experience; preferably in a B2B SaaS environment.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt;\"><span style=\"text-decoration: none;\">Proven accounting experience with </span><span style=\"font-weight: 500; text-decoration: none;\">strong mathematical skills</span><span style=\"text-decoration: none;\"> is a PLUS</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Strong customer service and time management skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">Understanding of basic principles of finance,  accounting and inside sales</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">Superb time management and detail orientation</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Proven Client Interaction experience </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Support Packages: Learn and  educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Team player mentality</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Competitive Spirit</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Ability to work in a fast-paced, high-energy environment</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none;\">Preferred skills and qualifications</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Associate’s degree or equivalent</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Experience in accounts receivable (or accounts payable)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Experience in driving process improvement</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none;\">Schedule</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Mon-Fri, 8 hour working shift with 1hr “off-the-clock” lunch break  </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none;\">Staggered Shifts are available upon request</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt;\">This Role is in-office and reports to our HQ in Sterling, VA.  Remote options are available outside of the DMV region. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none;\">Benefits include:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">generous PTO, sick leave and holidays</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">health and dental insurance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">ongoing certification opportunities</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">competitive 401k match</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">flexible hours (no weekend/overnight shifts)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">gym membership reimbursement</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">company-funded professional development</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">life insurance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">short-term disability insurance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">tenure bonus (5yr &amp; 10yr)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">And much more……………</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">Did we mention a pet friendly environment? </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt; font-weight: 500; text-decoration: none;\">We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries &amp; other milestone celebrations and happy hours.</span></p>",
    "compensation": null,
    "departmentId": "18324",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Sales Support Associate",
    "departmentLabel": "Customer Service | Sales",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://mvix.bamboohr.com/careers/101",
    "employmentStatusLabel": "Full-Time"
  }
}