Home › Companies › Cority › Customer Success Manager
Customer Success Manager
Cority · Canada · Remote · Active · Lever
Job facts
| Field | Value |
|---|---|
| Company | Cority |
| Title | Customer Success Manager |
| Normalized title | - |
| Department / team | Professional Services & Customer Support / Customer Success |
| Location | Canada |
| Work model | Remote / Remote |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2026-06-18 / 2026-06-19 |
| Changed / last seen | 2026-06-19 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Cority. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Professional Services & Customer Support. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Cority |
| Source | 9de82f5f-87d2-4c7b-9d29-c1cfe7ea9875 |
| ATS provider | Lever |
Description
About Cority
Cority helps customers see and prevent risks across their operations in real time. Our EHS+ platform converges people, data, and AI agents to provide a clear view of information people can trust, automate workflows that make people more impactful, and deliver personalized insights and expertise to improve decision-making. While most solutions respond to risks one at a time, Cority helps prevent them across environmental management, employee health, safety, quality, and sustainability. For 40 years, Cority has been the market leader in EHS+, recognized by top analysts and trusted by more than 1,500 of the most complex organizations worldwide. Cority has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.
WHAT’S IN IT FOR YOU?
· An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture
· We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance
· Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.)
· Annual fitness allowance
· Mental health support provided through access to Calm Premium meditation app and access to Talkspace
· Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs
Cority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to [email protected].
Primary Responsibilities:
Own and manage post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals.
Build strong relationships across all customer levels, from end users to IT leaders and senior executives.
Establish trusted advisor status by understanding customer business goals and strategically positioning solutions to meet their needs.
Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions.
Monitor health scores and proactively take action to maintain or improve account health.
Partner with customers to define critical goals and KPIs, and review progress at regular intervals.
Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption.
Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed.
Create enthusiasm and momentum with clients to support expansion and long-term engagement.
Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges.
Qualifications and Characteristics of an Ideal Candidate
You have the dedication and drive to strengthen our Customer Success organization by bridging deep product expertise with customer-facing enablement and help to ensure both customers and internal teams are confident, informed, and successful in using our platform.
Environmental knowledge and expertise are an asset for this position
Proven ability to manage a portfolio of accounts and drive customer adoption, retention, and growth
Experience delivering business reviews and communicating value to stakeholders at multiple levels, including senior leadership
Strong understanding of customer health metrics, usage data, and success indicators
Demonstrated ability to identify expansion opportunities through consultative relationship management
Excellent communication skills — written, verbal, and presentation
Strong organizational and time management skills, with the ability to manage multiple accounts and priorities
Experience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services teams
Customer-first mindset with strong problem-solving and conflict-resolution skills
Ability to build trust and establish credibility with both technical and non-technical stakeholders
Self-motivated, proactive, and comfortable working in a fast-paced, evolving environment
Full job record
| Job ID | ac9ccd7a218ed042a58137713dde0090d86b8e3e |
| Org ID | c48a7d1c-9413-42f2-b2ce-1d5310fcfa91 |
| Source ID | 9de82f5f-87d2-4c7b-9d29-c1cfe7ea9875 |
| Board ID | 9de82f5f-87d2-4c7b-9d29-c1cfe7ea9875 |
| Provider | lever |
| Provider Job Key | cb4c1520-6672-4713-aafd-c17d77ef04b9 |
| Title | Customer Success Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Canada |
| Department | Professional Services & Customer Support |
| Team | Customer Success |
| Employment Type | — |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | Canada |
| Region | — |
| City | — |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://jobs.lever.co/cority/cb4c1520-6672-4713-aafd-c17d77ef04b9 |
| Apply URL | https://jobs.lever.co/cority/cb4c1520-6672-4713-aafd-c17d77ef04b9/apply |
| First Seen At | 2026-06-19 07:56:43Z |
| Last Seen At | 2026-06-20 07:56:55Z |
| Last Checked At | 2026-06-20 07:56:55Z |
| Last Changed At | 2026-06-19 07:56:43Z |
| Inactive At | — |
| Source Posted At | 2026-06-18 18:57:58Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=cority/date=2026-06-20/2026-06-20T07-56-55-060Z-32398d189bf647684b7a99e04cf69fb1c48bf25c952ae45141df59f78ae0f062.json |
Event Fields
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"active_status": "active"
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"text": "Primary Responsibilities: ",
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"text": "Qualifications and Characteristics of an Ideal Candidate ",
"content": "<div>\n<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{"335551500":0,"335552541":1,"335559685":153,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">You have the dedication and drive to strengthen our Customer Success organization by bridging deep product expertise with customer-facing enablement and help to ensure both customers and internal teams are confident, informed, and successful in using our platform.</span><span data-ccp-props=\"{"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{"335551500":0,"335552541":1,"335559685":153,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Environmental knowledge and expertise are an asset for this position</span><span data-ccp-props=\"{"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{"335551500":0,"335552541":1,"335559685":153,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Proven ability to manage a portfolio of accounts and drive customer adoption, retention, and 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data-list-defn-props=\"{"335551500":0,"335552541":1,"335559685":153,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"5\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Strong understanding of customer health metrics, usage data, and success indicators</span><span data-ccp-props=\"{"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{"335551500":0,"335552541":1,"335559685":153,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"6\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Demonstrated ability to identify expansion opportunities through consultative relationship management</span><span data-ccp-props=\"{"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{"335551500":0,"335552541":1,"335559685":153,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Excellent communication skills — written, verbal, and presentation</span><span data-ccp-props=\"{"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{"335551500":0,"335552541":1,"335559685":153,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"8\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Strong organizational and time management skills, with the ability to manage multiple accounts and priorities</span><span data-ccp-props=\"{"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{"335551500":0,"335552541":1,"335559685":153,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"9\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Experience working cross-functionally with Sales, Product, Support, 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data-list-defn-props=\"{"335551500":0,"335552541":1,"335559685":153,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"11\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Ability to build trust and establish credibility with both technical and non-technical stakeholders</span><span data-ccp-props=\"{"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{"335551500":0,"335552541":1,"335559685":153,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"12\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Self-motivated, proactive, and comfortable working in a fast-paced, evolving environment</span><span data-ccp-props=\"{"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n</div>\n</div>"
}
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