Trading Systems Support Analyst

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Best Workplaces™ in Canada 2020 - 2026 | Best Workplaces™ with Most Trusted Executive Teams 2024 - 2026 | Best Workplaces™ in Financial Services &amp; Insurance 2020 - 2025 | Best Workplaces™ for Mental Wellness 2023 - 2026 | Best Workplaces™ for Giving Back 2022, 2024 | Best Workplaces™ for Inclusion 2021, 2024 | Best Workplaces™ for Women 2021 | Best Workplaces™ in Ontario™ 2020, 2021, 2024 | Best Workplaces™ for Professional Development 2025  </span><span>| Best Workplaces™ for Young Talent 2026 </span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>One of Canada’s Most Trusted Investment Brands.</span></span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>At </span><span style=\"font-weight: bold\"><span>Picton Mahoney Asset Management (PICTON Investments)</span></span><span style=\"font-weight: bold\"><span>, </span></span><span>being alternative isn’t just what we do—it’s who we are.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Founded by industry pioneer David Picton, we’ve spent over 20 years challenging conventional wisdom and redefining the investing landscape. As one of Canada’s most trusted investment brands, we are proudly independent—privately run, 100% employee-owned, and deeply committed to delivering results for our clients.</span><span> </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>Thinking Alternatively is in Our DNA</span></span><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>With a team of 223 bold thinkers—one-third dedicated solely to investment management—we are specialists, not generalists. Managing</span><span> </span><span>$18.6 billion (May 31, 2026) </span><span>for institutional and retail clients, we navigate markets with conviction, resilience, and a forward-thinking approach.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>We’re more than investors — we’re innovators. We challenge traditional investment mindsets, constantly pushing the boundaries to achieve our mission: To bring greater certainty to investors. </span><span> </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>Our success is built on four guiding principles:</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Treat investors’ money like our own.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Redefine the way investors invest.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Be human—always approachable.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Succeed together, one investment at a time.</span><span> </span></span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>These aren’t just words—they define how we think, how we invest, and how we work.</span><br><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Now, we’re entering our next chapter. We’re transforming our brand and reshaping the way the world invests. If you think alternatively, embrace an entrepreneurial spirit, and thrive in a dynamic, bureaucracy-free environment, join us and be part of what’s next.</span><span> </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>Thriving in Our Entrepreneurial Culture</span></span><span> </span><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>At </span><span style=\"font-weight: bold\"><span>PICTON Investments</span></span><span>, you’ll thrive in our creative and dynamic workplace, where collaboration and support are at the core of everything we do. At our firm, you’ll have the opportunity to take on significant responsibilities, work in a flexible environment, and tackle challenging projects from the outset. Our culture is designed for ambitious professionals who want to make an immediate impact while continuing to push boundaries and achieve our greater mission. You’ll be empowered with a high level of responsibility, trust, and flexibility, providing an exciting and creative space for you to help reshape how the world views alternative investments. With competitive total rewards, performance-based bonuses, and a clear path for career growth, you’ll have everything you need to develop both now and over the longer term.</span><span> </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>The Opportunity</span></span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">About The Role We are seeking a Trading Systems Support Analyst to join our Digital Product Management Team. This is a support role focused on the Order Management System (OMS), connected applications and external venues. The team supports OMS operations across global regions. You’ll work at the intersection of technology, investment products and business operations supporting the delivery and performance of investment solutions.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>The expected annual base salary range for this role is $70,000 to $90,000 with final base salary determined based on experience, skills, education, and internal equity. In addition to base salary, this role is eligible for variable compensation, including participation in the Company’s discretionary bonus program, subject to applicable plan terms.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>At </span><span style=\"font-weight: bold\"><span>PICTON Investments</span></span><span>, being employee-owned means we take care of our team and offer opportunities for top performers to participate in our equity ownership program over time. Eligible employees get access to a full benefits package, including profit sharing, health and wellness coverage, life and disability insurance, paid time off and holidays, learning and development programs, and more, many of which are fully covered or subsidized by us.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>You’ll have the opportunity to learn and lead:</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide support for front-office investment platforms, ensuring timely resolution of incidents and service requests.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Perform alert handling, log analysis, and performance tuning of the platform.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaborate within the Asset Management Development teams to enhance platform features or resolve technical issues.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work with end users to identify workflow improvements and maximize system value.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Apply ITIL principles for incident, problem, and change management to ensure operational excellence.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Design and document processes and procedures for BAU investment activities and support.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Participate in platform upgrade projects, patch deployments, and integration testing.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure adherence to regulatory standards through system controls and audit-ready documentation.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>What we’re looking for</span></span><span> </span><br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Technical Support experience on Charles River or equivalent OMS/IMS platform.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong customer focus and ability to recommend practical, timely solutions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Analytical skills and SQL/Excel proficiency.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to utilize SQL and scripting for data analysis and automation of support tasks.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with OMS connectivity, and desk-based dealing applications in an enterprise environment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Understanding of investment products (funds, ETFs, equities, fixed income, OTC).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with SAAS environments and troubleshooting.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent communication for liaising with stakeholders and internal teams.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to work under pressure, prioritize tasks, and meet deadlines.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Team-oriented approach with a focus on knowledge sharing and best practices</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>Nice to Have</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Understanding of Enterprise Scheduling Systems</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Azure tech stack</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>Our Commitment to Employees</span></span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>At </span><span style=\"font-weight: bold\"><span>PICTON Investments</span></span><span>, we take pride in enhancing our employees' experiences through a comprehensive suite of exceptional perks and programs. Our benefits include corporate fitness reimbursement and discounts, VersaFi memberships (formerly Women in Capital Markets), PICTON Investment Counseling and portfolio management services, volunteer and charitable donation matching, maternity and parental leave top-up, recognition awards, semi-annual performance bonuses, a generous annual vacation entitlement (minimum of 15 days per year), training and development reimbursement, extensive health and dental benefits, a healthcare spending account, and more.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>These offerings are designed to support your career growth, well-being, and overall success. Join us and thrive in an environment that values and invests in you!</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>PICTON Investments </span></span><span>is committed to providing an equitable and fair work environment for everyone and all hiring and other personnel actions will be taken without regard to race, colour, creed, religion, sex, disability, gender identity, gender expression, family status, age, language or national origin. We welcome applications from candidates with diverse experiences globally. Canadian experience is not required. If you require an accommodation at any point in time throughout the application and hiring process, please contact Human Resources at (416) 955-4108 or at</span><br><span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a></span><span>.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>PICTON Investments </span></span><span>does not accept unsolicited resumes, emails, calls, or any other form of communication from third-party recruitment agencies. Any unsolicited outreach, including commercial electronic messages, will neither be acknowledged nor considered.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Please note: We use AI-assisted tools to support parts of our recruitment process, including summarizing interview notes and aligning candidate profiles with job requirements. All decisions are made by our hiring team.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span><span style=\"font-size: 12pt; font-style: italic\">Please note: We use AI-assisted tools to support parts of our recruitment process, including summarizing interview notes, aligning candidate profiles with job requirements, and initial resume screening. All decisions are made by our hiring team.</span></span></span></p>",
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