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503A Customer Success Manager, Animal Health

553b3b64 Bbe3 4ed0 B7c0 Bdb1b328dc09 9200659465994 2 · Remote, US · Remote · Active · $60,000–$75,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company553b3b64 Bbe3 4ed0 B7c0 Bdb1b328dc09 9200659465994 2
Title503A Customer Success Manager, Animal Health
Normalized title-
Department / team-
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary$60,000–$75,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Work model jobsActive Remote postings.Open
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Linked records

Company553b3b64 Bbe3 4ed0 B7c0 Bdb1b328dc09 9200659465994 2
Sourcef9670fed-21ac-4f0d-9df0-b40eae7b3b03
ATS providerADP Workforce Now Recruiting

Description

Role Summary The 503A Customer Success Manager supports our 503A compounding pharmacy sales team by ensuring a positive and successful experience for veterinarians and veterinary hospitals. They play a pivotal role in nurturing newly onboarded clients, developing relationships with current prescribers, and cross-selling to increase revenue growth. They serve as the bridge between initial prospect interest and sustained account growth, ensuring a seamless and proactive approach to customer engagement. A customer success manager is key to improving the customer service experience for existing providers, fostering long-term satisfaction and loyalty. Job Activities and Responsibilities The responsibilities listed below are subject to change. Onboarding and supporting new doctors: Communicate the value of our compounded medications and services to support new account growth. Follow up with newly onboarded veterinarians and veterinary hospitals after their first order, in partnership with the outside sales representative. Assist with account setup and onboarding for customers unfamiliar with pharmacy processes. Serve as the primary point of contact following initial ordering. Coordinate in-person meetings with outside field representatives when additional support is needed. Identify additional product and service opportunities within the Revelation network, including commercial products, supplements, and 503B offerings. Current Account Support: Build and maintain strong relationships with existing veterinarians and veterinary hospitals through consistent communication and ongoing support. Partner with field sales representatives to provide tailored solutions that support customer retention and account growth. Clearly communicate the value of our 503A compounding pharmacy services while addressing provider needs and concerns. Serve as the primary point of contact for prescriber questions and issues, ensuring timely follow-up and resolution. Identify opportunities to expand products and services within existing accounts, including additional offerings across the Revelation network. Provide educational resources and training to prescribers and staff, including clinical materials, regulatory updates, and prescription support tools. Collaboration with Field Sales Support field representatives through provider communication, account insights, and sharing relevant customer updates. Introduce and coordinate onsite meetings between providers and field sales representatives when appropriate. Provide account activity updates, growth opportunities, and customer history to support sales efforts. Market & Product Expertise Maintain knowledge of therapeutic areas, compounding services, and industry trends to effectively support providers. Share customer feedback and market insights with sales and marketing leadership to support business strategies and product positioning. Optional: Participate in industry conferences, meetings, and networking events as needed. Reporting & Performance Tracking Document customer interactions, activities, and opportunities within CRM systems. Monitor key performance metrics including account growth, retention, and activity levels. Support strategic initiatives to grow and diversify the customer network in collaboration with field sales leadership. Qualifications & Education Requirements High school diploma required. Veterinary Technician or Pharmacy Technician education/certification is strongly preferred. 3+ years of veterinary industry or compounding pharmacy experience preferred. Strong verbal and written communication skills with the ability to build relationships. Comfortable working in a high-volume phone call and customer engagement environment. Knowledge of compounding pharmacy regulations, USP and GFI 256 compliance standards, and veterinary industry practices preferred. Strong organizational, problem-solving, and relationship-building skills. Self-motivated, goal-oriented, and proactive in identifying growth opportunities. Proficient in Microsoft Office, CRM platforms, and virtual meeting/presentation tools; HubSpot and Power BI experience is a plus. Competencies Ability to Thrive in a Remote Environment Strong Time Management & Self-Leadership Positive attitude and strong work ethic Customer-focused mindset Strong communication and presentation skills Active listening and relationship-building abilities Highly Organized and Self-Sufficient Adaptable and collaborative team player Results-driven with a sense of ownership and initiative Benefits Comprehensive health benefits including medical, dental, and vision coverage Company-paid life insurance Supplemental insurance options Paid Time Off (PTO) 401(k) retirement plan with company match Paid sick leave Revelation Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Full job record

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Title503A Customer Success Manager, Animal Health
Normalized Title
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Region
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=553b3b64-bbe3-4ed0-b7c0-bdb1b328dc09&ccId=9200659465994_2&lang=en_US&type=JS&jobId=590586&jwId=9201188165583_1
First Seen At2026-05-31 19:00:14Z
Last Seen At2026-06-06 13:29:59Z
Last Checked At2026-06-06 13:29:59Z
Last Changed At2026-06-06 13:29:59Z
Inactive At
Source Posted At2026-05-20 15:56:00Z
Source Updated At
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    "requisitionDescription": "<div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;' data-pasted=\"true\"><strong><em><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Role Summary&nbsp;</span></em></strong><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">The 503A Customer Success Manager supports our 503A compounding pharmacy sales team by ensuring a positive and successful experience for veterinarians and veterinary hospitals. They play a pivotal role in nurturing newly onboarded clients, developing relationships with current prescribers, and cross-selling to increase revenue growth. They serve as the bridge between initial prospect interest and sustained account growth, ensuring a seamless and proactive approach to customer engagement. A customer success manager is key to improving the customer service experience for existing providers, fostering long-term satisfaction and loyalty.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Job Activities and Responsibilities</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><em>The responsibilities listed below are subject to change.</em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong><em>&nbsp;</em></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><em>Onboarding and supporting new doctors:</em></span></p><div style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 1.5pt 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Communicate the value of our compounded medications and services to support new account growth.&nbsp;</li><li style=\"margin: 1.5pt 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Follow up with newly onboarded veterinarians and veterinary hospitals after their first order, in partnership with the outside sales representative.&nbsp;</li><li style=\"margin: 1.5pt 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Assist with account setup and onboarding for customers unfamiliar with pharmacy processes.&nbsp;</li><li style=\"margin: 1.5pt 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Serve as the primary point of contact following initial ordering.&nbsp;</li><li style=\"margin: 1.5pt 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Coordinate in-person meetings with outside field representatives when additional support is needed.&nbsp;</li><li style=\"margin: 1.5pt 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Identify additional product and service opportunities within the Revelation network, including commercial products, supplements, and 503B offerings.</li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><em>Current Account Support:</em></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Build and maintain strong relationships with existing veterinarians and veterinary hospitals through consistent communication and ongoing support.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\" data-pasted=\"true\">Partner with field sales representatives to provide tailored solutions that support customer retention and account growth.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Clearly communicate the value of our 503A compounding pharmacy services while addressing provider needs and concerns.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Serve as the primary point of contact for prescriber questions and issues, ensuring timely follow-up and resolution.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Identify opportunities to expand products and services within existing accounts, including additional offerings across the Revelation network.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Provide educational resources and training to prescribers and staff, including clinical materials, regulatory updates, and prescription support tools.&nbsp;</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin:0in;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><em>Collaboration with Field Sales</em></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Support field representatives through provider communication, account insights, and sharing relevant customer updates.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Introduce and coordinate onsite meetings between providers and field sales representatives when appropriate.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Provide account activity updates, growth opportunities, and customer history to support sales efforts.&nbsp;</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin:0in;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><em>Market &amp; Product Expertise</em></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintain knowledge of therapeutic areas, compounding services, and industry trends to effectively support providers.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Share customer feedback and market insights with sales and marketing leadership to support business strategies and product positioning.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Optional: Participate in industry conferences, meetings, and networking events as needed.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin:0in;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><em>Reporting &amp; Performance Tracking</em></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Document customer interactions, activities, and opportunities within CRM systems.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Monitor key performance metrics including account growth, retention, and activity levels.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Support strategic initiatives to grow and diversify the customer network in collaboration with field sales leadership.&nbsp;</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin:0in;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Qualifications &amp; Education Requirements</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">High school diploma required.&nbsp;</li><li style=\"margin: 1.5pt 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Veterinary Technician or Pharmacy Technician education/certification is strongly preferred.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">3+ years of veterinary industry or compounding pharmacy experience preferred.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong verbal and written communication skills with the ability to build relationships.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Comfortable working in a high-volume phone call and customer engagement environment.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Knowledge of compounding pharmacy regulations, USP and GFI 256 compliance standards, and veterinary industry practices preferred.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong organizational, problem-solving, and relationship-building skills.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Self-motivated, goal-oriented, and proactive in identifying growth opportunities.&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Proficient in Microsoft Office, CRM platforms, and virtual meeting/presentation tools; HubSpot and Power BI experience is a plus.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin:0in;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Competencies</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ability to Thrive in a Remote Environment&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong Time Management &amp; Self-Leadership</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Positive attitude and strong work ethic&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Customer-focused mindset&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong communication and presentation skills&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Active listening and relationship-building abilities&nbsp;</li><li style=\"margin: 1.5pt 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Highly Organized and Self-Sufficient&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Adaptable and collaborative team player&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Results-driven with a sense of ownership and initiative</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Benefits</strong><br></span></p><ul><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\" data-pasted=\"true\">Comprehensive health benefits including medical, dental, and vision coverage</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Company-paid life insurance</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Supplemental insurance options</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Paid Time Off (PTO)</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">401(k) retirement plan with company match</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Paid sick leave</li></ul><p><br></p><p><span style='font-size:13px;font-family:\"Calibri Light\",sans-serif;' data-pasted=\"true\">Revelation Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees</span></p></div></div></div></div>\n",
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