Customer Service Representative

{
  "content_hash": "90a0d95908df637f357bce0e69d7c451f5f3da7eae865ea720a87b577ce55090",
  "source_hash": "28d2cdf811ee6cf7b15cd47de5c86466a8702b477703d51c5a3ea0aa63e40aa4",
  "last_changed_at": "2026-06-19T13:59:17.815Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Rainscapes - Corporate (TN)",
    "city": "Louisville",
    "region": "TN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T13:59:17.793Z",
  "launch_scope": {
    "reason": "paylocity_production_catalog",
    "included": true,
    "location": {
      "raw": "Rainscapes - Corporate (TN)",
      "city": "Louisville",
      "region": "TN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/4263172/Fairway-All-Brands-Page/Customer-Service-Representative",
    "job_type": null,
    "pageData": {
      "jobTitle": "Customer Service Representative",
      "moduleName": "Rainscapes Irrigation",
      "showSocialWidget": true
    },
    "apply_path": "/Recruiting/jobs/Apply/4263172",
    "html_title": "Rainscapes Irrigation - Customer Service Representative",
    "description_html": "<align-left><strong>Rainscapes</strong> is growing, and we’re looking for a strong Customer Service Representative to join our team. We offer a team-focused environment with ongoing learning in the irrigation and lawn care industry.</align-left><align-left><br></align-left><align-center><strong>&nbsp;Full-Time | Monday–Friday | 8:00 AM–5:00 PM | $18.50 – $20.00 Per Hour + Monthly Bonus Opportunities&nbsp;</strong></align-center><p><br></p><p>If you have a strong work ethic, enjoy working in an office setting, and take pride in delivering a great customer experience—we’d love to talk to you.</p><p><br></p><p><strong>Position Overview</strong><br>As a Customer Service Representative, you’ll spend most of your day <u>communicating with customers by phone, email, and chat.</u> You’ll play a key role in keeping operations running smoothly while providing a great experience for every customer.</p><p><br></p><p><strong>What You’ll Do:</strong><br>• Answer customer questions and provide service information<br>• Schedule, reschedule, and cancel service appointments<br>• Handle customer concerns and work toward quick, effective resolutions<br>• Maintain and update customer records and service details<br>• Assist with upselling services and products when appropriate<br>• Support daily office operations and administrative tasks as needed</p><p><br></p><p><strong>Job Duties:</strong><br>• Respond to customer inquiries (calls, emails, texts) quickly and professionally<br>• Help customers with service questions, scheduling, order updates, and general support<br>• Make daily “call-ahead” confirmations for tech routes and send follow-up texts<br>• Enter and update customer info, orders, and service details accurately in the system<br>• Review new sales/customer data to ensure everything is complete and correct<br>• Work with Branch Manager, Field Managers, and Technicians to resolve issues and keep jobs on track<br>• Coordinate with other departments to fix discrepancies and improve customer experience<br>• Support the team in improving processes and overall workflow<br>• Maintain a positive, professional attitude with customers and team members</p><p><br></p><p><strong>Performance &amp; Support:</strong><br>• Meet or exceed goals for response time, accuracy, and customer satisfaction<br>• Identify customer needs and provide the best solutions<br>• Assist with cross-selling services to existing customers<br>• Handle high volume of inbound and outbound calls<br>• Help with additional admin or branch tasks as needed</p><p><br></p><p><br></p>",
    "jsonld_jobposting": {
      "@type": "JobPosting",
      "title": "Customer Service Representative",
      "@context": "https://schema.org",
      "datePosted": "2026-06-18T16:36:52-05:00",
      "description": "<p>Description</p><align-left><strong>Rainscapes</strong> is growing, and we’re looking for a strong Customer Service Representative to join our team. We offer a team-focused environment with ongoing learning in the irrigation and lawn care industry.</align-left><align-left><br/></align-left><align-center><strong> Full-Time | Monday–Friday | 8:00 AM–5:00 PM | $18.50 – $20.00 Per Hour + Monthly Bonus Opportunities </strong></align-center><p><br/></p><p>If you have a strong work ethic, enjoy working in an office setting, and take pride in delivering a great customer experience—we’d love to talk to you.</p><p><br/></p><p><strong>Position Overview</strong><br/>As a Customer Service Representative, you’ll spend most of your day <u>communicating with customers by phone, email, and chat.</u> You’ll play a key role in keeping operations running smoothly while providing a great experience for every customer.</p><p><br/></p><p><strong>What You’ll Do:</strong><br/>• Answer customer questions and provide service information<br/>• Schedule, reschedule, and cancel service appointments<br/>• Handle customer concerns and work toward quick, effective resolutions<br/>• Maintain and update customer records and service details<br/>• Assist with upselling services and products when appropriate<br/>• Support daily office operations and administrative tasks as needed</p><p><br/></p><p><strong>Job Duties:</strong><br/>• Respond to customer inquiries (calls, emails, texts) quickly and professionally<br/>• Help customers with service questions, scheduling, order updates, and general support<br/>• Make daily “call-ahead” confirmations for tech routes and send follow-up texts<br/>• Enter and update customer info, orders, and service details accurately in the system<br/>• Review new sales/customer data to ensure everything is complete and correct<br/>• Work with Branch Manager, Field Managers, and Technicians to resolve issues and keep jobs on track<br/>• Coordinate with other departments to fix discrepancies and improve customer experience<br/>• Support the team in improving processes and overall workflow<br/>• Maintain a positive, professional attitude with customers and team members</p><p><br/></p><p><strong>Performance & Support:</strong><br/>• Meet or exceed goals for response time, accuracy, and customer satisfaction<br/>• Identify customer needs and provide the best solutions<br/>• Assist with cross-selling services to existing customers<br/>• Handle high volume of inbound and outbound calls<br/>• Help with additional admin or branch tasks as needed</p><p><br/></p><p><br/></p><p>Requirements</p><p><br/>• 2–5 years of customer service experience required<br/>• Scheduling and/or sales experience preferred (especially in home services, lawn care, or irrigation)<br/>• Strong attention to detail with the ability to multitask in a fast-paced environment<br/>• Organized, efficient, and professional with strong communication skills<br/>• Comfortable learning and using multiple software systems<br/>• Typing speed of 50+ WPM</p><p><br/></p><p><strong>Education:</strong><br/>• High School Diploma or equivalent</p><p><br/></p><p><br/></p><p><strong>Benefits</strong></p><p>- Health Insurance</p><p>- Life Insurance</p><p>- 10 Days Paid Time Off per Year</p><p>- 8 Paid Holidays Off per Year</p><p>- 401k with Matching Up To 3%</p><p>- Industry Training, Both In-house & Manufacturers/Vendors</p><p>- Opportunities for Promotions and Growth</p><p>- Community Involvement</p><p><br/></p><p>We are a drug-free workplace and an Equal Opportunity employer. You will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.</p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "37777",
          "addressRegion": "TN",
          "streetAddress": "2519 Topside Rd",
          "addressCountry": "US",
          "addressLocality": "Louisville"
        }
      },
      "hiringOrganization": {
        "logo": "https://recruiting.paylocity.com/recruiting/jobs/GetLogoFile?moduleId=11457",
        "name": "Fairway Lawns, LLC",
        "@type": "Organization"
      }
    },
    "requirements_html": "<p><br>• 2–5 years of customer service experience required<br>• Scheduling and/or sales experience preferred (especially in home services, lawn care, or irrigation)<br>• Strong attention to detail with the ability to multitask in a fast-paced environment<br>• Organized, efficient, and professional with strong communication skills<br>• Comfortable learning and using multiple software systems<br>• Typing speed of 50+ WPM</p><p><br></p><p><strong>Education:</strong><br>• High School Diploma or equivalent</p><p><br></p><p><br></p><p><strong>Benefits</strong></p><p>- Health Insurance</p><p>- Life Insurance</p><p>- 10 Days Paid Time Off per Year</p><p>- 8 Paid Holidays Off per Year</p><p>- 401k with Matching Up To 3%</p><p>- Industry Training, Both In-house &amp; Manufacturers/Vendors</p><p>- Opportunities for Promotions and Growth</p><p>- Community Involvement</p><p><br></p><p>We are a drug-free workplace and an Equal Opportunity employer. You will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.</p>",
    "requirements_text": "• 2–5 years of customer service experience required\n• Scheduling and/or sales experience preferred (especially in home services, lawn care, or irrigation)\n• Strong attention to detail with the ability to multitask in a fast-paced environment\n• Organized, efficient, and professional with strong communication skills\n• Comfortable learning and using multiple software systems\n• Typing speed of 50+ WPM\n Education:\n• High School Diploma or equivalent\n Benefits\n - Health Insurance\n - Life Insurance\n - 10 Days Paid Time Off per Year\n - 8 Paid Holidays Off per Year\n - 401k with Matching Up To 3%\n - Industry Training, Both In-house & Manufacturers/Vendors\n - Opportunities for Promotions and Growth\n - Community Involvement\n We are a drug-free workplace and an Equal Opportunity employer. You will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status."
  },
  "list_job": {
    "JobId": 4263172,
    "IsRemote": false,
    "JobTitle": "Customer Service Representative",
    "IsInternal": false,
    "Description": "",
    "JobLocation": {
      "Zip": "37777",
      "City": "Louisville",
      "Name": "Rainscapes - Corporate (TN)",
      "Metro": null,
      "State": "TN",
      "County": null,
      "Address": "2519 Topside Rd",
      "Country": "USA",
      "Address2": null,
      "ModuleId": 11457,
      "LocationId": 4188330,
      "SmartyAddressId": "517fee41-c088-4165-8a1d-f0ada2fefc98"
    },
    "LocationName": "Rainscapes - Corporate (TN)",
    "PublishedDate": "2026-06-17T14:33:20-05:00",
    "HiringDepartment": null,
    "IndeedRemoteType": 2,
    "ShouldDisplayLocation": true
  },
  "detail_errors": []
}