Bilingual Collections Agent

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  "source_hash": "980ffa4618867b425d90c1676b1f241d6a8e4d9690e92f35fefd46f4d865e02c",
  "last_changed_at": "2026-05-30T05:40:35.178Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Barrie, Ontario, L4N 4C2, Canada",
    "city": "Barrie",
    "region": null,
    "country": "Canada",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": 40000,
  "inferred_at": "2026-06-06T10:21:02.661Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Barrie, Ontario, L4N 4C2, Canada",
      "city": "Barrie",
      "region": null,
      "country": "Canada",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

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  "list_job": {
    "id": "160",
    "isRemote": null,
    "location": {
      "city": "Barrie",
      "state": "Ontario"
    },
    "atsLocation": {
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      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18578",
    "locationType": "0",
    "jobOpeningName": "Bilingual Collections Agent ",
    "departmentLabel": "Collections/Customer Service",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Barrie",
      "state": "Ontario",
      "postalCode": "L4N 4C2",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-05-11",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px; text-decoration: underline\"><span style=\"font-weight: bold\">About Northlake Financial </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\">Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px; text-decoration: underline\"><span style=\"font-weight: bold\">Why Work for us? </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\">Northlake understands the needs of its employees.  Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers.  We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\"><span style=\"font-size: 12pt; font-weight: bold; text-decoration: underline\">Number of Positions Available: </span><span style=\"font-size: 12pt\">1</span><span style=\"font-size: 12pt\"> </span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\"><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Office Location:</span></span> Barrie, ON (This role does not provide remote or hybrid work). <br><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"font-weight: bold\">Purpose of a Collections Agent:</span> </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\">The Collections Agent is responsible for engaging with customers over the phone to support and guide them through the repayment process. This role requires a strong customer service mindset, creative problem-solving, and the ability to work within policy while applying sound judgment. A successful agent will be results-driven, integrity-focused, and able to work independently in a fast-paced, target-oriented environment. </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"font-weight: bold\">Job Responsibilities of a Collections Agent:</span> </span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Work with both French &amp; English-speaking customers to prevent delinquency and develop customized repayment solutions</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Manage late-stage delinquent accounts by assessing customer situations and negotiating payment arrangements</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Initiate contact with past-due customers through approved communication channels</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Educate customers by answering questions clearly, professionally, and accurately</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Deliver outstanding customer service while meeting or exceeding collection targets and performance metrics</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Apply internal policies and procedures to ensure fair and consistent payment recovery practices</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Evaluate account risk and escalate accounts for further action when appropriate</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Accurately document customer interactions, payment commitments, and account updates within the collections system</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ensure all collection activities remain compliant with regulatory standards and industry best practices</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Consistently achieve individual and team collection goals</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Support additional collection-related duties as assigned</span><br></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"font-weight: bold\">Requirements of a </span><span style=\"font-weight: bold\">Collections Agent</span><span style=\"font-weight: bold\">:</span> </span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Bilingual in French and English, both written and verbal</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\">Ability to work flexible hours between 7am and 9pm Monday-Saturday </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Strong negotiation and communication skills</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to manage sensitive conversations with professionalism and empathy</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\">Must be able to work independently as well as be an effective team member   </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\">Comfortable working in a performance-driven environment</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\">Excellent organizational and time management skills </span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 16px\"><span style=\"font-weight: bold\">Qualifications of a </span><span style=\"font-weight: bold\">Collections Agent</span><span style=\"font-weight: bold\">:</span> </span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\">High school diploma or equivalent education required </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Previous collections, customer service, or financial services experience preferred</span><br></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\">Proficiency with computer systems and account management software including </span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 16px\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\"><span style=\"text-decoration: underline\">Compensation:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Base Salary starting at $40,000 annually </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Competitive Commission Structure with performance-based earning potential </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Your Birthday off, paid</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Paid wellness days</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Comprehensive Benefits Package including health and dental coverage </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Employee Assistance Program (EAP) for mental health and wellness support </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Employee recognition and rewards platform </span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 16px\"><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Northlake Financial appreciates all interest in this opportunity. We are an equal opportunity employer, and all employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate on any grounds protected by applicable federal, provincial, or territorial human rights legislation. </em></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><br></em></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Northlake Financial is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process, in accordance with applicable accessibility legislation. Applicants requiring accommodation are encouraged to notify the hiring manager. </em></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><br></em></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Artificial Intelligence (AI) in Recruitment: Northlake Financial may use artificial intelligence (AI) tools to support the screening and evaluation of applications. These tools are used to assist, and not replace, human decision-making. </em></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><br></em></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>All applicants must be legally eligible to work in Canada. Proof of eligibility will be required upon hire. </em></span></p>",
    "compensation": "Starting at $40,000/year + Commission ",
    "departmentId": "18578",
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    "jobOpeningName": "Bilingual Collections Agent ",
    "departmentLabel": "Collections/Customer Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://northlakefinancialcorp.bamboohr.com/careers/160",
    "employmentStatusLabel": "Full-Time"
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}