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HomeCompaniesDc844148 6304 40d6 82c1 89307b4e056d 19000101 000001Outbound Account Specialist

Outbound Account Specialist

Dc844148 6304 40d6 82c1 89307b4e056d 19000101 000001 · FL, US, FL · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyDc844148 6304 40d6 82c1 89307b4e056d 19000101 000001
TitleOutbound Account Specialist
Normalized title-
Department / team-
LocationFL, FL, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-08-05 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Dc844148 6304 40d6 82c1 89307b4e056d 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in FL.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDc844148 6304 40d6 82c1 89307b4e056d 19000101 000001
Sourcef332e76b-8d29-40e6-b3f3-4c01b2fc8663
ATS providerADP Workforce Now Recruiting

Description

Job Title: Outbound Account Specialist Location: Remote – Work from Home Department: Collections Reports to: Director, Operations (Statutory Process & Collections) Job Type: Full-time The Outbound Account Specialist is responsible for proactive outreach to homeowners with delinquent assessment accounts, acting on behalf of community associations. This position requires consistent outbound communication, primarily via phone and email, to establish contact with homeowners and ensure accurate record-keeping. The role demands a solutions-oriented mindset, excellent communication skills, and a strong commitment to compliance, customer service, and professionalism. Key Responsibilities: Include but are not limited to: Conduct a high volume of outbound calls using a script or guided call flow Send follow-up emails and schedule return calls to continue engagement Leave scripted voicemails and perform warm transfers to Account Specialists when needed Gather and verify homeowner information; update CRM/database records accordingly Document call outcomes, next steps, and key information in real time Maintain compliance with applicable laws and internal policies (e.g., FDCPA) Demonstrate empathy and professionalism in all interactions, even during challenging conversations Prioritize and manage tasks efficiently in a fast-paced environment Other Duties Special projects as assigned by supervisor. Qualifications Education & Experience High school diploma or equivalent required; Associate degree or higher preferred , particularly in Business, Communications, or a related field Previous experience in collections, customer service, outbound call, or high-volume call environments is highly preferred Experience with property management and community associations is a plus. Familiarity with the TCN phone system, Smartsheet, or similar project/task management tools is beneficial Skills & Competencies: Proficient with Microsoft Office programs; able to learn new systems quickly Strong verbal and written communication skills High attention to detail and accuracy Self-motivated, organized, and capable of working independently Professional demeanor with a customer service-first approach Ability to follow scripts and processes while adapting to each situation Working Conditions: Location: Remote – Work from home. Occasional travel may be required, depending on job demands. Virtual collaborative, team-oriented environment Physical Requirements: Physical demands include the ability to lift up to 30 lbs. The employee is required to work at a computer for extended periods of time as well as talking on the phone for extended periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full job record

Job IDac32d42b8703a4ecfb67d8c54aac01c2f8b86a5c
Org IDb16a8463-1495-4c16-b32d-600092b0a3c3
Source IDf332e76b-8d29-40e6-b3f3-4c01b2fc8663
Board IDf332e76b-8d29-40e6-b3f3-4c01b2fc8663
Provideradp_workforcenow
Provider Job Key548049
TitleOutbound Account Specialist
Normalized Title
Statusactive
Activeyes
Location TextFL, US, FL
Department
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionFL
CityFL
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dc844148-6304-40d6-82c1-89307b4e056d&ccId=19000101_000001&lang=en_US&type=JS&jobId=548049&jwId=9201107272188_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dc844148-6304-40d6-82c1-89307b4e056d&ccId=19000101_000001&lang=en_US&type=JS&jobId=548049&jwId=9201107272188_1
First Seen At2026-05-31 19:00:12Z
Last Seen At2026-06-06 13:09:57Z
Last Checked At2026-06-06 13:09:57Z
Last Changed At2026-06-06 13:09:57Z
Inactive At
Source Posted At2025-08-05 01:29:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=dc844148-6304-40d6-82c1-89307b4e056d|19000101_000001/date=2026-06-06/2026-06-06T13-09-06-339Z-baacabcf8804c6ed42743098eda628cee9249d685b99810c3e3640faed7dd126.json
Event Fields
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Extensions
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