Home › Companies › Dc844148 6304 40d6 82c1 89307b4e056d 19000101 000001 › Outbound Account Specialist
Outbound Account Specialist
Dc844148 6304 40d6 82c1 89307b4e056d 19000101 000001 · FL, US, FL · Remote · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | Dc844148 6304 40d6 82c1 89307b4e056d 19000101 000001 |
| Title | Outbound Account Specialist |
| Normalized title | - |
| Department / team | - |
| Location | FL, FL, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2025-08-05 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Dc844148 6304 40d6 82c1 89307b4e056d 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in FL. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Dc844148 6304 40d6 82c1 89307b4e056d 19000101 000001 |
| Source | f332e76b-8d29-40e6-b3f3-4c01b2fc8663 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Job Title: Outbound Account Specialist
Location: Remote – Work from Home
Department: Collections
Reports to: Director, Operations (Statutory Process & Collections)
Job Type: Full-time
The Outbound Account Specialist is responsible for proactive outreach to homeowners with delinquent assessment accounts, acting on behalf of community associations. This position requires consistent outbound communication, primarily via phone and email, to establish contact with homeowners and ensure accurate record-keeping. The role demands a solutions-oriented mindset, excellent communication skills, and a strong commitment to compliance, customer service, and professionalism.
Key Responsibilities:
Include but are not limited to:
Conduct a high volume of outbound calls using a script or guided call flow Send follow-up emails and schedule return calls to continue engagement Leave scripted voicemails and perform warm transfers to Account Specialists when needed Gather and verify homeowner information; update CRM/database records accordingly Document call outcomes, next steps, and key information in real time Maintain compliance with applicable laws and internal policies (e.g., FDCPA) Demonstrate empathy and professionalism in all interactions, even during challenging conversations Prioritize and manage tasks efficiently in a fast-paced environment Other Duties
Special projects as assigned by supervisor. Qualifications
Education & Experience
High school diploma or equivalent required; Associate degree or higher preferred , particularly in Business, Communications, or a related field Previous experience in collections, customer service, outbound call, or high-volume call environments is highly preferred Experience with property management and community associations is a plus. Familiarity with the TCN phone system, Smartsheet, or similar project/task management tools is beneficial Skills & Competencies:
Proficient with Microsoft Office programs; able to learn new systems quickly Strong verbal and written communication skills High attention to detail and accuracy Self-motivated, organized, and capable of working independently Professional demeanor with a customer service-first approach Ability to follow scripts and processes while adapting to each situation Working Conditions:
Location: Remote – Work from home. Occasional travel may be required, depending on job demands. Virtual collaborative, team-oriented environment Physical Requirements:
Physical demands include the ability to lift up to 30 lbs. The employee is required to work at a computer for extended periods of time as well as talking on the phone for extended periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full job record
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| Org ID | b16a8463-1495-4c16-b32d-600092b0a3c3 |
| Source ID | f332e76b-8d29-40e6-b3f3-4c01b2fc8663 |
| Board ID | f332e76b-8d29-40e6-b3f3-4c01b2fc8663 |
| Provider | adp_workforcenow |
| Provider Job Key | 548049 |
| Title | Outbound Account Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | FL, US, FL |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | FL |
| City | FL |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dc844148-6304-40d6-82c1-89307b4e056d&ccId=19000101_000001&lang=en_US&type=JS&jobId=548049&jwId=9201107272188_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dc844148-6304-40d6-82c1-89307b4e056d&ccId=19000101_000001&lang=en_US&type=JS&jobId=548049&jwId=9201107272188_1 |
| First Seen At | 2026-05-31 19:00:12Z |
| Last Seen At | 2026-06-06 13:09:57Z |
| Last Checked At | 2026-06-06 13:09:57Z |
| Last Changed At | 2026-06-06 13:09:57Z |
| Inactive At | — |
| Source Posted At | 2025-08-05 01:29:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=dc844148-6304-40d6-82c1-89307b4e056d|19000101_000001/date=2026-06-06/2026-06-06T13-09-06-339Z-baacabcf8804c6ed42743098eda628cee9249d685b99810c3e3640faed7dd126.json |
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