Senior Service Engineer

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">OneMarketData</span> is continuously searching for bright talent with the skills to make an impact. From developers to data scientists, at OneTick, you will have the opportunity to develop and enhance your problem-solving skills using a combination of analytics, imagination, and talent.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">OVERVIEW</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We’re a leading RegTech company, delivering advanced market and trade surveillance solutions to some of the world’s top financial institutions, including regulators, exchanges, and brokers.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Our flagship product, OneTick Trade Surveillance, was named Best Trade Surveillance Solution at the TradingTech Insight Awards USA 2025, and is trusted to detect complex forms of market manipulation.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Every day, our systems process and analyze massive volumes of market data - helping firms stay compliant with global regulatory standards like MiFID II, SEC, FINRA, ASIC, and IIROC.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We’re now looking for a Service Engineer to help us ensure the stability, scalability, and performance of our services as we continue to grow!</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>Prior to advancing with your application, we kindly request that you review the <a href=\"https://www.onetick.com/omd-hr-and-recruiting-notice\" target=\"_blank\" rel=\"noopener noreferrer\">CONSENT NOTICE FOR HR AND RECRUITING</a> provided by OneMarketData. Your attention to this matter is greatly appreciated.</em></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">You’ll thrive in this role if you’re someone who</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Takes ownership of troubleshootings and has eagerness to work with different stakeholders, including Customers</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Is willing to learn new technical stack</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Is committed to meeting and exceeding SLAs, with a strong sense of accountability and follow-through</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Communicates clearly and confidently with customers and internally, turning complex technical situations into transparent, reassuring updates</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Has a genuine interest in the investing and trading domain and is excited about gaining international experience in a high-impact field</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Tech stack</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">OneTick time-series database</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Apache Airflow for data-processing pipelines</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Python as the primary programming and scripting language</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Problem Resolution:</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Troubleshoot and resolve complex technical issues, escalating to leads or engineering teams when necessary.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Keep customers informed on the status of their issues and ensure resolution within agreed SLAs.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Track open cases and follow up to ensure timely closure.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Process Improvement:</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Follow and contribute to existing SOPs and knowledge base articles, suggesting updates where gaps are identified.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Flag recurring issues or patterns to the lead for further review.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Reporting and Analysis:</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Maintain accurate and up-to-date case documentation in the ticketing system.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Highlight SLA risks on individual cases and communicate them to the lead promptly.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Collaboration &amp; Cross-Functional Work:</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Work with internal teams such as engineering and product to investigate and resolve customer issues.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Serve as a reliable technical point of contact for customers during issue resolution.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Share customer feedback and observations with the lead to support ongoing improvements.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Linux: confident with the command line and system fundamentals</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">GitLab / Git: working knowledge of Git workflows and key commands</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Python: ability to read, write, and debug basic scripts</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Awareness of and high level of experience with the development SDLC</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Apache Airflow: ability to work with DAGs.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">English: professional working proficiency (spoken and written)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Nice to have</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Experience in Customer support L1/L2 is a big plus.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">AWS (EFS, EC2, SGW, ASG, NLB, and more)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Computer networking: diagnostic tools such as ping, traceroute, mtr, netstat/ss, dig</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Hands-on experience with observability stacks such as ELK or LGTM</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with ITSM concepts (Incident, Problem, Service Request, Change, etc.)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Basic knowledge of financial markets and trading workflows: common asset classes (e.g., equities, derivatives, fixed income), trade lifecycle events, and corporate actions</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Pandas, NumPy experience</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Working with large datasets (chunking)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Basic understanding of:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\">memory usage</span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">performance                                                                                         </span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What we offer</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Flexible working arrangements: full remote, hybrid, or office-based, depending on your location and preferences</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Competitive compensation, aligned with your experience, skillset, education, and local market standards</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Regular performance reviews linked to salary adjustments</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Medical insurance for you and immediate family members (Benefits may vary based on location and country-specific requirements.)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Professional-development budget to support courses, certifications, and conferences</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Supportive international team</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\">Equal Employment Opportunity</span></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em><br></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>As an Equal Employment Opportunity (EEO) Employer, OneMarketData prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.</em></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>The position will require a background check, signed NDA, signed contract, and signed GDPR processor passthrough agreement (since we act as a data processor under GDPR). Salaries will be commensurate with experience, education, skillset, and local norms. Kindly note that only shortlisted candidates will be contacted for an interview.</em></span></p>",
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