Account Manager – Expand (Growth & Retention)

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    "datePosted": "2026-01-23",
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    "description": "<p><span><span style=\"color: rgb(8, 52, 228)\"><a href=\"https://www.vozy.ai/\" target=\"_blank\" rel=\"noopener noreferrer\">Vozy</a></span> </span>is a voice AI platform that helps companies to transform the way they interact with customers using contextual voice assistants and conversational AI.</p>\n<p><br></p>\n<p><span><span style=\"color: rgb(8, 52, 228)\"><a href=\"https://www.vozy.ai/\" target=\"_blank\" rel=\"noopener noreferrer\">Vozy</a></span> </span>is on a mission to transform the way companies interact with customers.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Role Overview</span></p>\n<ul>\n<li>As an <span style=\"font-weight: bold\">Account Manager – Expand,</span> you are responsible for growing and retaining existing enterprise customers after they have been acquired.</li>\n<li>Your mission is to maximize Net Revenue Retention through expansion, upsell, cross-sell, and renewals while ensuring long-term customer value.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You'll Do</span></p>\n<ul>\n<li>Own a portfolio of existing enterprise accounts.</li>\n<li>Drive expansion and renewal revenue.</li>\n<li>Lead QBRs and value realization sessions.</li>\n<li>Identify growth opportunities aligned with customer goals.</li>\n<li>Manage renewals, pricing adjustments, and contract expansions.</li>\n<li>Partner closely with internal teams.</li>\n<li>Monitor account health and mitigate churn risk.</li>\n<li>Maintain accurate expansion and renewal forecasts.</li>\n<li>Act as the internal voice of the customer.</li>\n<li>Ensure compliance with security and company policies.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li>2+ years of experience in Account Management, Customer Success, or expansion sales in SaaS.</li>\n<li>Proven experience growing revenue within existing accounts.</li>\n<li>Strong relationship management and commercial skills.</li>\n<li>Excellent professional communication skills in English.</li>\n<li>Data-driven and execution-focused mindset.</li>\n<li>Ability to manage complex enterprise relationships.</li>\n<li>Ideally based in Medellín, Colombia.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Vozy Culture</span></p>\n<p>At Vozy, transparency isn’t just a buzzword—it’s how we do things. We keep information flowing openly and honestly, making sure everyone is on the same page and working towards the same goals. Even in the fast-paced and ever-changing tech world, we never lose sight of the people who drive our growth.</p>\n<p><br></p>\n<p>We’re a fully remote team, our async tools let you manage your time in a way that works best for you, while our live meetings are all about connecting, making decisions, and moving forward together.<br></p>\n<p><br></p>\n<p>We’ve got some fun traditions too! We’re big on respecting everyone’s time, so if you’re more than a minute late, you’ll have to bust out a rap (or at least give it your best shot)!</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What we offer</span></p>\n<ul>\n<li>Remote work 100% (contractor).<br></li>\n<li>Unlimited vacation</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Think you might not tick all the boxes?</span></p>\n<p>At Vozy, we value potential as much as experience. If you’re passionate about what you do and eager to grow, we encourage you to apply even if you don’t meet every single requirement.</p>\n<p><br></p>\n<p><span>You might be the perfect fit for us! </span></p>",
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