Commercial Manager, LEGOLAND Discovery Center Kansas City

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    "description": "<h2>What you'll bring to the team</h2>  \n<h2>Qualifications & Experience</h2>\n<p><strong>Commercial Manager at LEGOLAND Discovery Center Kansas City</strong></p>\n<p> </p>\n<p><strong>Job Purpose</strong></p>\n<p>The Commercial Manager is accountable for leading <strong>Retail, Food & Beverage, and Admissions</strong> operations to deliver <strong>exceptional guest experiences</strong>, <strong>strong commercial performance</strong>, and <strong>safe, compliant execution</strong>. The role maximizes revenue and profitability through inspirational people leadership, disciplined commercial planning, and a guest‑obsessed culture aligned to The LEGO Group’s values.</p>\n<p><strong>Key Accountabilities</strong></p>\n<p><strong>Guest Experience & Brand Excellence</strong></p>\n<ul>\n <li>Ensure all Retail, Food & Beverage, and Admissions teams consistently deliver <strong>world‑class, playful, and memorable guest experiences</strong>, exceeding KPI, per‑cap, transaction value, and mystery visit targets.</li>\n <li>Role‑model LEGO brand behaviors—fun, creativity, inclusivity, and authenticity—while embedding service excellence across the entire guest journey.</li>\n <li>Lead effective guest recovery and complaint resolution in line with company policies.</li>\n</ul>\n<p><strong>Commercial & Financial Performance</strong></p>\n<ul>\n <li>Deliver revenue, margin, per‑cap, and transaction targets across all assigned commercial departments.</li>\n <li>Execute merchandising, F&B menus, pricing, seasonal, and promotional strategies to optimize peak trading periods.</li>\n <li>Drive effective upselling in Retail, Food & Beverage, and Admissions while maintaining a guest‑first mindset.</li>\n <li>Use commercial data, forecasts, and reports to identify trends, risks, and opportunities.</li>\n</ul>\n<p><strong>Leadership & Talent Development</strong></p>\n<ul>\n <li>Recruit, onboard, train, and develop high‑performing teams across Retail, Food & Beverage, and Admissions.</li>\n <li>Build an inclusive, energized, and accountable culture where people feel valued, empowered, and proud of their work.</li>\n <li>Lead performance management through coaching, feedback, succession planning, and development plans.</li>\n <li>Act as a visible, hands‑on leader and aspirational role model.</li>\n</ul>\n<p><strong>Operations, Inventory & Compliance</strong></p>\n<ul>\n <li>Oversee inventory, stock control, ordering cycles, waste, and loss prevention across Retail and Food & Beverage to ensure availability, accuracy, and cost control.</li>\n <li>Ensure Admissions operations are efficient, compliant, and optimized for throughput and guest flow.</li>\n <li>Maintain excellent results in internal audits, health & safety, food safety, and regulatory compliance.</li>\n <li>Ensure consistent execution of operating procedures, systems, and supplier lead‑time planning.</li>\n</ul>\n<p><strong>Planning & Collaboration </strong></p>\n<ul>\n <li>Partner with the General Manager and Senior Leadership Team to plan labor, budgets, and seasonal operational strategies.</li>\n <li>Lead and serve as Duty Manager as required, responding calmly and decisively to operational challenges.</li>\n <li>Communicate clearly and consistently, ensuring teams understand goals, priorities, and expectations.</li>\n <li>Act as a collaborative team player, building strong partnerships across departments, sites, and The LEGO Group, sharing knowledge openly, and working collectively to achieve shared commercial and guest experience goals.</li>\n</ul>\n<p><strong>Skills & Experience</strong></p>\n<ul>\n <li>Minimum 3 years’ management experience in <strong>retail, food & beverage, admissions, or hospitality</strong>, ideally within a high‑volume attraction or leisure environment.</li>\n <li>Strong commercial acumen with proven delivery of revenue, margin, and KPI results.</li>\n <li>Demonstrated ability to lead, inspire, and develop operational teams.</li>\n <li>Confident communicator with strong collaboration and problem‑solving skills.</li>\n <li>Comfortable working in fast‑paced, seasonal, and guest‑facing environments.</li>\n <li>Proficiency with operational systems and Microsoft Office tools.</li>\n</ul>\n<p><strong>Leadership Behaviors </strong></p>\n<ul>\n <li><strong>Put People First:</strong> Care deeply about guests and colleagues; lead with empathy and respect.</li>\n <li><strong>Be Curious & Continuously Improve:</strong> Learn from feedback, innovate, and evolve ways of working.</li>\n <li><strong>Deliver with Purpose:</strong> Focus on what matters most and follow through with accountability.</li>\n <li><strong>Play Well Together:</strong> Collaborate openly, celebrate diversity, and bring optimism and fun to work.</li>\n</ul>\n<p><strong>Additional Requirements</strong></p>\n<ul>\n <li>Flexibility to work evenings, weekends, holidays, and peak periods.</li>\n <li>Ability to meet the physical demands of a multi‑department attraction environment with reasonable accommodation.</li>\n <li>Commitment to the safety, wellbeing, and security of guests and colleagues.</li>\n <li>Occasional local or domestic travel may be required.</li>\n</ul> \n<h2>Benefits</h2>\n<p><strong>Benefits</strong></p>\n<p> </p>\n<ul>\n <li>Flexible hours.</li>\n <li>30% discount in the retail store.Merlin Magic Pass which gives you free admission to LEGOLAND Discovery Centers</li>\n <li>Competitive 401K.</li>\n <li>Discounts through the Merlin Marketplace Website – on almost anything you buy online.</li>\n <li>FUN working environment and much more!</li>\n</ul>\n<h2>Pay Range</h2>Competitive",
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