REGISTRATION REPRESENTATIVE

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    "requisitionDescription": "<div><div><div data-pasted=\"true\"><p><strong><u>POSITION SUMMARY</u></strong></p><p>Provides medical office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. The Registration Representatives are the &ldquo;voice&rdquo; of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members.</p><p><u><strong>KEY RESPONSIBILITIES</strong></u></p><p>1.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Greets patients. Answers questions from patients, when possible, or refers questions to appropriate alternative source.</p><p>2.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Facilitates completion of registration forms.</p><p>3.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Obtains updated patient demographic information and enters it into the practice management information system.</p><p>4.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Verifies insurance and PCP selection, if applicable.</p><p>5.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Establishes method of payment and collects co-payment (s), deductibles and payment for insurance and/or sliding fee.</p><p>6.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Schedules some outpatient tests and procedures dictated by providers in accordance with insurance company guidelines.</p><p>7.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Completes Daily Activity Reports at the end of the business day.</p><p>8.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Counts monies collected and totals cash drawer at the end of each business day.</p><p>9.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Schedules appointments via computer scheduling system, taking into account doctors&rsquo; weekly schedules, including on-call schedules.</p><p>10.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator&rsquo;s initials; emails messages to nurses from physician offices.</p><p>11.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers.</p><p>12.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed.</p><p>13.<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Performs other duties as required.</p><p><strong><u>POSITION REQUIREMENTS</u></strong></p><p>Education: High school diploma.</p><p>Experience: Two to four years of clerical experience, preferably in a medical setting.</p><p>Licenses or Certifications: Certified Medical Assistant, CPR Certified, Medical Billing &amp; Coding Certificate preferred</p></div></div></div>\n",
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