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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p id=\"isPasted\">Join Performance Optimal Health as a Front Desk/Healthcare Coordinator. At Performance, we take a holistic approach to health and recovery, striving to empower clients to live better lives. Through our services, based on the Four Pillars of Optimal Health&mdash;exercise, nutrition, recovery, and stress management&mdash;we tailor care to the unique needs of each client. Our highly trained professionals and commitment to quality care make the client journey our priority. &nbsp;</p><p>With over 20 years of experience across Connecticut, and Naples, Florida, we are excited to expand and grow our Practice Coordinator Team. As a Front Desk/Healthcare Coordinator, you will play a vital role in the client experience, blending administrative expertise and exceptional hospitality to create a seamless and welcoming environment for clients and colleagues alike. You will report to the Practice Manager and collaborate with teams across physical therapy, wellness, and billing. &nbsp;</p><p>Cornerstones &nbsp;</p><p>Performance Optimal Health is driven by five main cornerstones that guide all actions and decisions: &nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">We care from the core </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">We sweat the small stuff </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">We are teachers &amp; scholars </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">We take ownership </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">We huddle </span></span></li></ul><p>Key Responsibilities &nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Act as a brand ambassador, well-versed in our history, services, brand standards, programs, and pricing. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Manage first impressions, including greeting clients, providing site tours, answering phone calls, and responding to email requests. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Ensure client preparedness for appointments by verifying insurance benefits, collecting co-payments, and updating records in electronic medical record (EMR) systems. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Address client inquiries, feedback, and concerns promptly, escalating when necessary. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Perform general administrative tasks such as data entry, scheduling, and document management (print/fax/scan). </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Promote additional services and products to enhance client engagement with the Performance Optimal Health model. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Maintain a clean, organized, and welcoming workspace with attention to detail. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Collaborate cross-functionally with all departments to ensure efficient operations and a high-quality client experience. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Utilize and manage data in customer relationship management (CRM) and EMR systems (e.g., </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW218678651 BCX0\">Optimis</span><span class=\"NormalTextRun SCXW218678651 BCX0\">, </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW218678651 BCX0\">Duxware</span><span class=\"NormalTextRun SCXW218678651 BCX0\">) with accuracy. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Communicate professionally with clients, clinical staff, and internal teams using Microsoft Teams and other channels. </span></span></li></ul><p>Qualifications:&nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Exceptional customer service skills and a passion for client care. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Strong organizational, analytical, multitasking, and communication abilities. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Experience with Apple and Windows products, Microsoft Teams, and relevant software. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Familiarity with EMR and CRM systems. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Ability to manage multiple situations with poise and confidence. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Self-starter with a strong work ethic and openness to new ideas. </span></span></li></ul><p>Bonus Skills:&nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Associate degree in a related field. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Experience with Mindbody Online, </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW218678651 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Match</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Growth potential within the organization</span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW218678651 BCX0\">.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Access to facilities at all locations.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Internal and external discounts.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW218678651 BCX0\">Fun</span><span class=\"NormalTextRun SCXW218678651 BCX0\"> atmosphere.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW218678651 BCX0\"><span class=\"NormalTextRun SCXW218678651 BCX0\">Continuing education stipend </span></span></li></ul><p>This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.&nbsp;</p><p>&nbsp;</p><div><div class=\"fr-view\"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style=\"margin-left:0.25in;\"><span style=\"color: rgb(74,74,74);font-size: 10.5pt;font-family: Arial, sans-serif;\">&nbsp;</span>&nbsp;</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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