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Product Support Representative

Ffd01788 7696 453c 8436 1b502fce8ac8 1076351009 298 · Chesapeake MLEC, Chesapeake, VA, US, Chesapeake, VA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyFfd01788 7696 453c 8436 1b502fce8ac8 1076351009 298
TitleProduct Support Representative
Normalized title-
Department / team-
LocationChesapeake MLEC, VA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-17 / 2026-05-31
Changed / last seen2026-06-22 / 2026-06-22

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Linked records

CompanyFfd01788 7696 453c 8436 1b502fce8ac8 1076351009 298
Source28fc62dc-dadf-41de-8255-4952874fbf84
ATS providerADP Workforce Now Recruiting

Description

Building Success since 1936 For over 130 years, McClung-Logan Equipment Company (MLEC) has been a leading distributor of heavy construction equipment in the Mid-Atlantic region. Our premier machines are designed to provide customers with the most powerful and dependable solutions available to maximize productivity. We understand how important it is to keep our customer’s equipment up and running. Our success is rooted in the success of our employees because they are our greatest asset. That’s why we invest in their future and offer a wide range of benefits to help them learn, grow and prosper. And we want YOU to join our growing company. About the Position: Product Support Representatives (PSRs) are key players in maintaining customer relationships, managing service expectations, and identifying growth opportunities. The PSR position involves working closely with customers, managers, parts personnel, sales teams, technicians, and rental departments to ensure that all service requirements are met, and that customer satisfaction is maintained. You will sell MLEC products and services by interacting with established customers and developing new prospects within your assigned territory. This position requires a broad knowledge of the organization’s services, products and marketing techniques. Responsible for securing an assigned amount of profitable business for the company through proper planning, adequate territorial coverage, effective sales presentations and thorough administration. *** THIS IS A SALES BASED POSITION AND WILL EARN A FIRST YEAR GUARANTEE OF $85,000. THIS POSITION ALSO QUALIFIES FOR COMMISSION AND HAS EARNING POTENTIAL TO EXCEED THE BASE GUARANTEE*** Some of Your Duties: Customer Engagement : Provide exceptional customer service to all customers; Actively seek out and promote services to new and existing customers. Service Quoting & Communication : Provide quotes for repairs, communicate job completion timelines, and maintain visibility on work-in-progress. Additional Sales : Identify opportunities for additional repairs and services. Territory Development : Build and expand a designated territory with company-provided vehicle and fuel resources. Utilize Promotions : Leverage manufacturer programs (e.g., Care Inspections, Rebuilds, Winter Specials, Smart Accounts) to grow your customer base. Use CRM to assist in growing sales. Must demonstrate a strong work ethic. Work as a cooperative team member with all personnel of MLEC in order to provide excellent service to all customers. Additional Duties Ensuring that each customer has current credit application. Assisting accounting with collecting on accounts receivables. Obtain customer purchase orders and acquiring necessary customer signatures. Other duties as assigned What Will Make You Considered 'Best Qualified: High school diploma; Bachelor’s Degree Preferred Construction industry/heavy equipment experience preferred 3 or more years’ experience in inventory management Experience with customer relationship management software (CRM) preferred Proficiency with MS Office, to include Word and Excel Physical Demands & Competencies This position requires that you possess the following competencies: Sitting, stooping, kneeling, pushing, climbing, moving, and reaching/working overhead and the a bility to safely lift up to 70 lbs. Pass a pre-employment physical/ pre-employment background check/ drug screen and obtain a DOT Medical Certification as needed. Must successfully pass a pre-employment background check and drug screen to the satisfaction of McClung-Logan Equipment Company. Be comfortable working near moving mechanical parts, hazardous materials, and moderate noise levels. Appropriate PPE gear must be worn as required. What We Offer: The one characteristic that distinguishes MLEC is the dedication and passion of our employees. It’s no secret that employees who are empowered each day to make a difference for the company become engaged, long-tenured partners in the success of the customer. That’s why our company culture has always focused on the success and well-being of our greatest asset…our employees. That is the McClung-Logan difference. We offer: Competitive salary Medical, dental, and vision insurance 401(k) with company match Generous paid time off Paid holidays Paid continuing career education Life insurance, including AD&D (family coverage is also available) Long-term disability insurance Short-term disability insurance is available Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA) Health and wellness program Opportunities for career advancement To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. MLEC is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal and state law.

Full job record

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Provideradp_workforcenow
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TitleProduct Support Representative
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Statusactive
Activeyes
Location TextChesapeake MLEC, Chesapeake, VA, US, Chesapeake, VA
Department—
Team—
Employment Typefull_time
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CountryUnited States
RegionVA
CityChesapeake MLEC
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First Seen At2026-05-31 18:24:45Z
Last Seen At2026-06-22 12:03:02Z
Last Checked At2026-06-22 12:03:02Z
Last Changed At2026-06-22 12:03:02Z
Inactive At—
Source Posted At2026-04-17 13:04:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><p><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></p><div class=\"fr-view\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' id=\"isPasted\"><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style='font-size:13px;font-family:\"Georgia\",serif;color:black;'>Building Success since 1936</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>For over 130 years, McClung-Logan Equipment Company (MLEC) has been a leading distributor of heavy construction equipment in the Mid-Atlantic region. Our premier machines are designed to provide customers with the most powerful and dependable solutions available to maximize productivity. We understand how important it is to keep our customer&rsquo;s equipment up and running.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>Our success is rooted in the success of our employees because they are our greatest asset. That&rsquo;s why we invest in their future and offer a wide range of benefits to help them learn, grow and prosper. &nbsp;And we want YOU to join our growing company.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong>About the Position:</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'><strong>Product Support Representatives&nbsp;</strong>(PSRs) are key players in maintaining customer relationships, managing service expectations, and identifying growth opportunities. The PSR position involves working closely with customers, managers, parts personnel, sales teams, technicians, and rental departments to ensure that all service requirements are met, and that customer satisfaction is maintained. You will sell MLEC products and services by interacting with established customers and developing new prospects within your assigned territory. This position requires a broad knowledge of the organization&rsquo;s services, products and marketing techniques. Responsible for securing an assigned amount of profitable business for the company through proper planning, adequate territorial coverage, effective sales presentations and&nbsp;thorough administration.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>*** <strong>THIS IS A SALES BASED POSITION AND WILL EARN A <u>FIRST YEAR</u> GUARANTEE OF $85,000. THIS POSITION ALSO QUALIFIES FOR COMMISSION AND HAS EARNING POTENTIAL TO EXCEED THE BASE GUARANTEE***</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong>Some of Your Duties:</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' id=\"isPasted\"><strong><span style='font-family:     \"Times New Roman\";'>Customer Engagement</span></strong><span style='font-family:\"Times New Roman\";'>: <span style='font-size:13px;font-family:\"Georgia\",serif;'>Provide exceptional customer service to all customers; </span><span style=\"font-size: 14px; font-family: Georgia, serif;\"><span style='font-family: \"Times New Roman\";'>Actively seek out and promote services to new and existing customers.</span></span></span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' id=\"isPasted\"><strong><span style='font-family:     \"Times New Roman\";'>Service Quoting &amp; Communication</span></strong><span style='font-family:     \"Times New Roman\";'>: Provide quotes for repairs, communicate job completion timelines, and maintain visibility on work-in-progress.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' id=\"isPasted\"><strong><span style='font-family:     \"Times New Roman\";'>Additional Sales</span></strong><span style='font-family:\"Times New Roman\";'>: Identify opportunities for additional repairs and services.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' id=\"isPasted\"><strong><span style='font-family:     \"Times New Roman\";'>Territory Development</span></strong><span style='font-family:\"Times New Roman\";'>: Build and expand a designated territory with company-provided vehicle and fuel resources.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' id=\"isPasted\"><strong><span style='font-family:     \"Times New Roman\";'>Utilize Promotions</span></strong><span style='font-family:\"Times New Roman\";'>: Leverage manufacturer programs (e.g., Care Inspections, Rebuilds, Winter Specials, Smart Accounts) to grow your customer base.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>Use CRM to assist in growing sales.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>Must demonstrate a strong work ethic.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>Work as a cooperative team member with all personnel of MLEC in order to provide excellent service to all customers.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style='font-size:13px;font-family:\"Georgia\",serif;color:black;'>Additional Duties</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>Ensuring that each customer has current credit application.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>Assisting accounting with collecting on accounts receivables.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>Obtain customer purchase orders and acquiring necessary customer signatures.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Other duties as assigned</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong>What Will Make You Considered &#39;Best Qualified:</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;font-family:CIDFont+F5;\">High school diploma; Bachelor&rsquo;s Degree Preferred</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;font-family:CIDFont+F5;\">Construction industry/heavy equipment experience preferred</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;font-family:CIDFont+F5;\">3 or more years&rsquo; experience in inventory management</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;font-family:CIDFont+F5;\">Experience with customer relationship management software (CRM) preferred</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>Proficiency with MS Office, to include Word and Excel <span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong>Physical Demands &amp; Competencies</strong></p><p><br></p><p><span style=\"font-size:14px;background:white;\"><span style='font-size: 14px; background: white; font-family: \"times new roman\", serif;' id=\"isPasted\">This position requires that you possess the following competencies:</span><br></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;background:white;'><span style=\"font-size:14px;background:white;\">Sitting, stooping, kneeling, pushing, climbing, moving, and reaching/working overhead and the a<span style=\"font-size:14px;background:white;\" id=\"isPasted\">bility to safely lift up to 70 lbs.<span style=\"font-size:14px;background:white;\">&nbsp;</span></span></span></li><li id=\"isPasted\"><span style='font-family:\"Times New Roman\";font-size:14px;color:black;'>Pass a pre-employment physical/<span style='font-family:\"Times New Roman\";font-size:14px;color:black;' id=\"isPasted\">pre-employment background check/ drug screen and <span style=\"font-size:14px;\" id=\"isPasted\">obtain a DOT Medical Certification as needed.</span></span></span></li><li><span style='font-family:\"Times New Roman\";font-size:14px;color:black;'>Must successfully pass a pre-employment background check and drug screen to the satisfaction of McClung-Logan Equipment Company.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;background:white;'><span style=\"font-size:14px;\">Be comfortable working near moving mechanical parts, hazardous materials, and moderate noise levels. Appropriate PPE gear must be worn as required.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong>What We Offer:</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>The one characteristic that distinguishes MLEC is the dedication and passion of our employees. It&rsquo;s no secret that employees who are empowered each day to make a difference for the company become engaged, long-tenured partners in the success of the customer. That&rsquo;s why our company culture has always focused on the success and well-being of our greatest asset&hellip;our employees.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>That is the McClung-Logan difference.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>We offer:&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left:0.25in;\"><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Competitive salary</span><span style=\"font-family:;font-size:10.0pt;font-family:;;\">&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Medical, dental, and vision insurance&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>401(k) with company match&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Generous paid time off&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Paid holidays</span><span style=\"font-family:;font-size:10.0pt;font-family:;;\">&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Paid continuing career education&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Life insurance, including AD&amp;D (family coverage is also available)</span><span style='font-family:\"Georgia\",serif;'>&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Long-term disability insurance&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Short-term disability insurance is available&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA)</span><span style='font-family:\"Georgia\",serif;'>&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Health and wellness program&nbsp;</span></li><li><span style='font-family:\"Georgia\",serif;font-size:13px;'>Opportunities for career advancement</span><span style='font-family:\"Georgia\",serif;'>&nbsp;</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Georgia\",serif;'>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. MLEC is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal and state law.</span></p></div></div></div></div></div></div></div>\n",
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