Case Manager I, Health Systems Navigation

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  "last_changed_at": "2026-05-29T07:08:48.253Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "San Francisco",
    "city": "San Francisco",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.75
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  "salary_max": 33,
  "salary_min": 31,
  "inferred_at": "2026-06-06T20:04:40.722Z",
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    "language": "en",
    "location": {
      "raw": "San Francisco",
      "city": "San Francisco",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.75
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    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
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{
  "lists": [
    {
      "text": "Essential Duties and Responsibilities",
      "content": "\n<li>Conduct client intakes and assessments to identify strengths, needs, and barriers to care.</li>\n<li>Develop, implement, and update individualized care plans in collaboration with clients to achieve their health, housing, income, and stability goals.</li>\n<li>Provide ongoing, strengths-based case management and consistent follow-up to a dedicated caseload to support progress toward care plan objectives.</li>\n<li>Coordinate internal and external services, including medical care, behavioral health, substance use treatment, and housing, and assist clients in obtaining vital documentation and public benefits.</li>\n<li>Provide confidential HIV/HCV/STI risk reduction counseling, and risk assessment and disclosure sessions using evidence-based approaches to people seeking confidential HIV/HCV/STI testing.</li>\n<li>Build a positive rapport with clients through the compassionate and non-judgmental application of harm reduction and trauma-informed principles.</li>\n<li>Serve as the primary point of contact for linkage-to-care referrals for clients who test positive for HIV/HCV/STI, ensuring a warm handoff and supportive follow-up.</li>\n<li>Facilitate harm reduction and health education support groups on a regular basis.</li>\n<li>Conduct targeted outreach and engagement in various community settings, including SROs, shelters, and via GLIDE's mobile testing team, to identify and connect with clients across SF.</li>\n<li>Represent GLIDE at community events, health fairs, and partner meetings to promote program services and collaborative care.</li>\n<li>Maintain accurate, timely, and confidential client records and case documentation in compliance with HIPAA and program standards.</li>\n<li>Complete all required data entry in designated databases (e.g., Salesforce) to capture contract deliverables and support reporting.</li>\n<li>Actively participate in care coordination meetings with internal and external partners to ensure integrated service delivery.</li>\n<li>Engage in regular supervision, team meetings, and professional development training.</li>\n<li>Prepare and submit monthly activity and data reports to capture program deliverables.</li>\n<li>Serve as the primary contact for linkage-to-care referrals for clients testing positive for HIV/HCV/STI, ensuring warm handoffs.</li>\n<li>Adhere to professional boundaries, ethical standards, and HIPAA protocols.</li>\n<li>Develop and prepare culturally appropriate outreach and educational materials to promote program services.</li>\n<li>Support and participate in the full range of HEAT program services and special events.</li>\n<li>Conduct consistent follow-ups (e.g., office, outreach, phone) to support client goals and document progress.</li>\n"
    },
    {
      "text": "Minimum Qualifications",
      "content": "\n<li>Bachelor’s degree in social work, public health or related field and/or 2+ years providing harm reduction focused case management services to high-risk populations, including knowledge providing prescriptions for suboxone, naltrexone and other medications (and methadone dispensaries) used to support treatment adherence for clients who access HEAT MOUD services.&nbsp;&nbsp;</li>\n<li>Must have extensive knowledge of the prevention and treatment of HCV, HIV, and STIs.</li>\n<li>Ability to plan and implement outreach objectives in alignment with HEAT program needs and to promote HEAT program objectives.</li>\n<li>Ability to establish and maintain effective collaborative relationships across GLIDE programs, city agencies, and community partners across San Francisco and the wider Bay Are</li>\n<li>Understanding of core principles and practices of harm reduction and successfully engage clients in services and retention through the application of risk reduction counseling, strengths-based counseling techniques and trauma informed systems of care.</li>\n<li>Knowledge of the Social Determinants of Health (SDOH) and ability to provide culturally competent, culturally sensitive support to a diverse community of clients to help them achieve stability and self-sufficiency.</li>\n<li>Strong communication skills and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients, group education, street outreach, etc.)</li>\n<li>Experience and training in overdose reversals, de-escalation techniques, motivational interviewing, and other relevant skills in managing chaotic environments</li>\n"
    },
    {
      "text": "Certificates, Licenses",
      "content": "\n<li>California Rapid HIV/HCV/STI test counselor certification preferred OR willingness to be trained.</li>\n<li>Current California driver’s license preferred.</li>\n<li>Certified Phlebotomist preferred.</li>\n"
    },
    {
      "text": "Required Skills",
      "content": "\n<li>Proficiency and accuracy in math.</li>\n<li>Proficient in professional written and verbal communication skills.</li>\n<li>Competency in the use of a computer, including performing internet research and Microsoft Office Suites applications</li>\n<li>Reasonable ability to enter data into database systems (i.e. Salesforce, EHR)</li>\n"
    },
    {
      "text": "Physical Requirements",
      "content": "\n<li>Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.&nbsp;&nbsp;</li>\n<li>Ability to work on a computer and see details of objects at close range.&nbsp;&nbsp;</li>\n<li>Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).&nbsp;&nbsp;</li>\n<li>Finger dexterity and the ability to use all standard office equipment.&nbsp;&nbsp;</li>\n<li>Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).&nbsp;&nbsp;</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1767129646750,
  "updatedAt": null,
  "categories": {
    "team": "Health Empowerment & Access Team",
    "location": "San Francisco",
    "commitment": "Full-Time",
    "department": "Programs",
    "allLocations": [
      "San Francisco"
    ]
  },
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    "currency": "USD",
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