Order Fulfillment & Shipping Supervisor

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    "jobTitle": "Order Fulfillment & Shipping Supervisor",
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    "description": "<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><strong>Summary</strong></span></span></p>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">The Order Fulfillment &amp; Shipping Supervisor is responsible for coordinating and overseeing daily warehouse and shipping fulfillment operations, including order processing, inventory accuracy, outbound shipping, and workflow efficiency. This role ensures the timely and accurate fulfillment of orders across retail, wholesale, custom, and direct-to-consumer channels, while maintaining compliance with company standards and operational procedures.</span></span></p>\n\n<h2 style=\"margin-left:0in; margin-right:0in\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">This position provides daily operational direction and coaching to the fulfillment team, but formal HR responsibilities (e.g., hiring, corrective action, performance reviews, payroll adjustments) fall under the Warehouse Manager.</span></span></h2>\n\n<h2 style=\"margin-left:0in; margin-right:0in\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><u><span style=\"font-size:10pt\">ESSENTIAL JOB FUNCTIONS</span></u></span></span></h2>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">The essential functions of this position include, but are not limited to, the following:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Oversee daily warehouse and shipping workflows to ensure efficient and accurate order fulfillment.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Utilize <strong>NetSuite ERP</strong> for order management, inventory reconciliation, and workflow reporting.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Manage outbound shipping and cartonization processes through <strong>ShipJunction</strong> to ensure accurate and timely deliveries.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Assist in processing and completing customer, wholesale, and retail orders as needed.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Monitor and resolve inventory discrepancies to maintain accuracy and system integrity.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Address issues related to the trouble table and daily shelving.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Coordinate receiving, stocking, bin organization, picking, packing, and shipping processes.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Ensure materials are available to support production schedules and delivery requirements.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Communicate and collaborate with freight, parcel, and cartage service providers to support outbound shipping needs.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Maintain safety standards, proper equipment use, and workplace cleanliness in coordination with facilities.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Provide daily operational guidance to team members, including task assignment, training support, and workflow prioritization.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Track and report departmental performance metrics; recommend process improvements to enhance accuracy, speed, and service levels.</span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Participate in company-sponsored events, functions, and initiatives as a member of the operations leadership team.</span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:10pt\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Perform other operational duties as assigned.</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:0in; margin-right:0in\">&nbsp;</p>\n",
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