ON PREMISE - CSR (81017)

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    "description": "<h2 style=\"margin-left:7pt;margin-right:0in;\"><span style=\"font-size:11pt;\">Summary</span></h2>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">The main role of the Customer Service Representative (CSR) is to receive customers orders via phone, email, or fax and process that order into the intranet or telnet systems for delivery or pick-up. The CSR is responsible for the accurate, precise and timely input of the customers order with little to no errors. Errors on a customers order is the poorest form of customer service resulting in unnecessary and costly expenses to the bottom line of both our customer and Specs.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong>Essential Duties and Responsibilities </strong><span style=\"font-size:10pt;\">include but are not limited to the following:</span></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Knows and actively demonstrates, daily, our Company Mission Statement and our Core Values</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Answer calls and respond to email and/or fax orders</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Process all orders in a timely manner</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Required to process at minimum 25 orders per shift.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Maintain an error rate &lt;3% of your total orders processed.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Self-verification and self-correction will eliminate a charged error.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Handle customer inquiries both over the phone and by email.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Research required information using available resources.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Manage and resolve customer complaints.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Identify and escalate priority issues.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Route calls to appropriate personnel.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Follow up customer calls when necessary.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Document all call information according to standard operating procedures.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Complete call logs and end of shift reports in a timely manner.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Other projects as assigned by management CSR Lead or Office Manager</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Efficiently carrying out all the directives given by Management Team</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Working in accord with all safety regulations of Specs Family Partners and OSHA</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Should possess time management skills and be able to prioritizes tasks and meet the demands of the day</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\">Attendance and Timeliness is required. This is not a job you can do from home</span></span></span></li>\r\n</ol>\r\n\r\n<h2 style=\"margin-left:7pt;margin-right:0in;\"><span style=\"font-size:11pt;\">Supervisory Responsibilities</span></h2>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">This job has no supervisory responsibilities.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<div>\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. State law says you must be over the age of 21 to work at Specs. Specs insists that you be a human being (my dogs are cute, but they cannot do the job). The requirements listed below are representative of the knowledge, skill, and/or ability required. In other words, here is the technical stuff:</span></span></p>\r\n\r\n<h2 style=\"margin-left:7pt;margin-right:0in;\"><span style=\"font-size:11pt;\">Education or Experience</span></h2>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">We would love you to 1-2 years of customer service experience, but if you are willing to learn, were willing to teach you. Wed like you to have a high</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">school diploma or a general education degree (GED), but sometimes, experience is the best education.</span></span></p>\r\n</div>\r\n\r\n<h2 style=\"margin-left:7pt;margin-right:0in;\"><span style=\"font-size:11pt;\">Language Skills</span></h2>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">We need you to be able to read, comprehend and write simple instructions or memos. You must be able to talk and communicate with coworkers and guests</span></span></p>\r\n\r\n<h2 style=\"margin-left:7pt;margin-right:0in;\"><span style=\"font-size:11pt;\">Mathematical Skills</span></h2>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">You need the ability to add, subtract, multiply and divide in both whole numbers and in fractions and decimals without the aid of calculator or abacus. Counting is a major plus too as your count becomes inventory.</span></span></p>\r\n\r\n<h2 style=\"margin-left:7pt;margin-right:0in;\"><span style=\"font-size:11pt;\">Attitudinal and Personal Skills</span></h2>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">You have the job. Now you need to do the job. You need to be responsible, reliable and committed to providing excellent service. Patience, friendliness and an outgoing personality are needed for success. You need to be a self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task. You must be able to remain calm under pressure, organizational skills/attention to detail, adapt to change, and keep production quick and efficient. We require you to be computer/10-key data entry proficient. You should also be knowledgeable of Microsoft Office, including but not limited to Outlook, Excel, Word, etc.</span></span></p>\r\n\r\n<h2 style=\"margin-left:7pt;margin-right:0in;\"><span style=\"font-size:11pt;\">Hours</span></h2>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Full Time is typically 40 hours per week. Must be available to work any shift on Friday or Saturday and must be available 80% or more of all shifts each week.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Part Time is up to 25 hours per week</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">We schedule for the needs of our business. Working outside of your scheduled time without Store Manager approval is prohibited. In other words,</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">you cannot decide to make up hours because you missed some time after a night out with your buddies unless your manager oks it.</span></span></p>\r\n\r\n<h2 style=\"margin-left:7pt;margin-right:0in;\"><span style=\"font-size:11pt;\">Reasoning Ability</span></h2>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">You need the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Knowing when to come in from the rain is a plus.</span></span></p>\r\n\r\n<h2 style=\"margin-left:7pt;margin-right:0in;\"><span style=\"font-size:11pt;\">Physical Demands</span></h2>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals who need them to perform the essential functions. This job regularly requires standing, walking, or bending; use of hands and fingers to handle or feel; reaching with hands and arms; talking and hearing. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.</span></span></p>\r\n\r\n<h2 style=\"margin-left:7pt;margin-right:0in;\"><span style=\"font-size:11pt;\">Work Environment and Environmental Conditions</span></h2>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">We provide a fun and positive environment in for our staff. The noise level is usually moderate to loud.</span></span></p>",
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This is not a job you can do from home\\r\\n\\r\\n\\r\\nSupervisory Responsibilities\\r\\n\\r\\nThis job has no supervisory responsibilities.\\r\\n\\r\\n \\r\\n\\r\\n\\r\\nTo perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. State law says you must be over the age of 21 to work at Specs. Specs insists that you be a human being (my dogs are cute, but they cannot do the job). The requirements listed below are representative of the knowledge, skill, and/or ability required. In other words, here is the technical stuff:\\r\\n\\r\\nEducation or Experience\\r\\n\\r\\nWe would love you to 1-2 years of customer service experience, but if you are willing to learn, were willing to teach you. Wed like you to have a high\\r\\n\\r\\nschool diploma or a general education degree (GED), but sometimes, experience is the best education.\\r\\n\\r\\n\\r\\nLanguage Skills\\r\\n\\r\\nWe need you to be able to read, comprehend and write simple instructions or memos. You must be able to talk and communicate with coworkers and guests\\r\\n\\r\\nMathematical Skills\\r\\n\\r\\nYou need the ability to add, subtract, multiply and divide in both whole numbers and in fractions and decimals without the aid of calculator or abacus. Counting is a major plus too as your count becomes inventory.\\r\\n\\r\\nAttitudinal and Personal Skills\\r\\n\\r\\nYou have the job. Now you need to do the job. You need to be responsible, reliable and committed to providing excellent service. Patience, friendliness and an outgoing personality are needed for success. You need to be a self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task. You must be able to remain calm under pressure, organizational skills/attention to detail, adapt to change, and keep production quick and efficient. We require you to be computer/10-key data entry proficient. You should also be knowledgeable of Microsoft Office, including but not limited to Outlook, Excel, Word, etc.\\r\\n\\r\\nHours\\r\\n\\r\\nFull Time is typically 40 hours per week. Must be available to work any shift on Friday or Saturday and must be available 80% or more of all shifts each week.\\r\\n\\r\\nPart Time is up to 25 hours per week\\r\\n\\r\\nWe schedule for the needs of our business. Working outside of your scheduled time without Store Manager approval is prohibited. 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Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.\\r\\n\\r\\nWork Environment and Environmental Conditions\\r\\n\\r\\nWe provide a fun and positive environment in for our staff. The noise level is usually moderate to loud.Qualifications\\r\\n&nbsp;\\r\\n\\r\\n\",\"responsibilities\":\"Summary\\r\\n\\r\\nThe main role of the Customer Service Representative (CSR) is to receive customers orders via phone, email, or fax and process that order into the intranet or telnet systems for delivery or pick-up. The CSR is responsible for the accurate, precise and timely input of the customers order with little to no errors. Errors on a customers order is the poorest form of customer service resulting in unnecessary and costly expenses to the bottom line of both our customer and Specs.\\r\\n\\r\\nEssential Duties and Responsibilities include but are not limited to the following:\\r\\n\\r\\n\\r\\n\\tKnows and actively demonstrates, daily, our Company Mission Statement and our Core Values\\r\\n\\tAnswer calls and respond to email and/or fax orders\\r\\n\\tProcess all orders in a timely manner\\r\\n\\tRequired to process at minimum 25 orders per shift.\\r\\n\\tMaintain an error rate &lt;3% of your total orders processed.\\r\\n\\tSelf-verification and self-correction will eliminate a charged error.\\r\\n\\tHandle customer inquiries both over the phone and by email.\\r\\n\\tResearch required information using available resources.\\r\\n\\tManage and resolve customer complaints.\\r\\n\\tIdentify and escalate priority issues.\\r\\n\\tRoute calls to appropriate personnel.\\r\\n\\tFollow up customer calls when necessary.\\r\\n\\tDocument all call information according to standard operating procedures.\\r\\n\\tComplete call logs and end of shift reports in a timely manner.\\r\\n\\tOther projects as assigned by management CSR Lead or Office Manager\\r\\n\\tEfficiently carrying out all the directives given by Management Team\\r\\n\\tWorking in accord with all safety regulations of Specs Family Partners and OSHA\\r\\n\\tShould possess time management skills and be able to prioritizes tasks and meet the demands of the day\\r\\n\\tAttendance and Timeliness is required. 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Wed like you to have a high\\r\\n\\r\\nschool diploma or a general education degree (GED), but sometimes, experience is the best education.\\r\\n\\r\\n\\r\\nLanguage Skills\\r\\n\\r\\nWe need you to be able to read, comprehend and write simple instructions or memos. You must be able to talk and communicate with coworkers and guests\\r\\n\\r\\nMathematical Skills\\r\\n\\r\\nYou need the ability to add, subtract, multiply and divide in both whole numbers and in fractions and decimals without the aid of calculator or abacus. Counting is a major plus too as your count becomes inventory.\\r\\n\\r\\nAttitudinal and Personal Skills\\r\\n\\r\\nYou have the job. Now you need to do the job. You need to be responsible, reliable and committed to providing excellent service. Patience, friendliness and an outgoing personality are needed for success. You need to be a self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task. 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