Team Leader I

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    "LegalEmployer": "Blue Cross Blue Shield of Michigan Mutual Insurance Company",
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    "ExternalDescriptionStr": "<div><span style=\"font-family:;\"><strong>Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives.</strong></span></div><div>&nbsp;</div><ul><li><div margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><span style=\"font-family:;\">Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.</span></div></li><li><div margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><span style=\"font-family:;\">Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.</span></div></li><li><div margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><span style=\"font-family:;\">Select, train, develop, appraise and counsel support staff personnel.</span></div></li><li><div margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><span style=\"font-family:;\">Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.</span></div></li><li><div margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><span style=\"font-family:;\">Monitor and analyze proficiency and quality efforts subordinate personnel.</span></div></li><li><div margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><span style=\"font-family:;\">Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.</span></div></li><li><div margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><span style=\"font-family:;\">Recommend and implement new or improved systems which will enhance or expedite work.</span></div></li><li><div margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><span style=\"font-family:;\">Other duties may be assigned.</span></div></li></ul><p>\"<strong>Qualifications</strong>\"</p><ul><li><span style=\"font-family:;\">Bachelor's Degree in related field preferred.</span>&nbsp;</li><li><span style=\"font-family:;\">A minimum of 60 college credits is required.</span>&nbsp;</li><li>Three (3) years customer service, or claims processing, or membership and billing experience required<span style=\"font-family:;\">.</span></li><li><span style=\"font-family:;\">Two (2) years experience in a leadership role preferred.</span></li><li><span style=\"font-family:;\">Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures and processes as preferred.</span></li><li><span style=\"font-family:;\">Strong organizational, planning, analytical and communication skills.</span></li><li><span style=\"font-family:;\">Other related skills and/or abilities may be required to perform this job.</span></li></ul><p margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><span style=\"font-family:;\"><strong>Must pass Team Leader selection system.</strong></span></p><p margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\">&nbsp;</p><p margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><strong>Departmental Preferences:</strong></p><ul><li><span data-teams=\"true\">Ability to work onsite required to be on-site minimum of 4 days a week with a fluctuating schedule within the hours of 7a-6p M-F and occasional Saturdays</span></li><li><span data-teams=\"true\">Knowledge of Portico, FACETS and MACESS preferred</span></li><li><span data-teams=\"true\">Knowledge of Provider Enrollment and contracting processes/requirements preferred.</span></li><li><span data-teams=\"true\">Written communication skills</span></li><li><span data-teams=\"true\">Ability to work independently and lead others’ work within a team environment with multiple priorities.</span></li><li><span data-teams=\"true\">Ability to manage multiple initiatives concurrently.</span></li></ul><p margin-top:=\"\" 0px;=\"\" margin-bottom:=\"\" 0px;\"\"=\"\"><br>&nbsp;</p><div>&nbsp;</div><div><i>All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.</i></div>",
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