Legal Document Production Team Leader

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  "last_changed_at": "2026-05-30T06:09:09.873Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "South Africa - REMOTE",
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{
  "id": "2550549",
  "name": "Legal Document Production Team Leader",
  "office": "South Africa - REMOTE",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-03-02T14:44:20+00:00",
  "seniority": "experienced",
  "department": "Client Services",
  "occupation": "secretary",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Key Responsibilities and Skills",
      "value": "The <strong>Legal Document Production Team Leader</strong> is responsible for leading a high-performing document production team while maintaining exceptional standards of accuracy, quality, and turnaround. The role combines people leadership, operational oversight, and a strong focus on continuous improvement to ensure a consistently high level of client service.<br><br><strong>Team Leadership</strong><br><ul><li>Lead, coach and support a team of legal document production specialists, setting clear expectations and performance standards </li><li>Conduct regular 121's, team meetings, and performance discussions to support engagement, accountability, and development</li><li>Provide hands-on support with complex or high-risk document production tasks as required </li></ul><strong>Operations & Service Delivery </strong><ul><li>Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levels </li><li>Maintain the highest standards of accuracy, output, and turnaround across all document production work</li><li>Act as the first point of escalation for workflow challenges, quality concerns, or client expectations </li><li>Provide hands-on support with complex document production where required</li><li>Ensure the team meets or exceeds individual and team targets and service level agreements (SLAs) </li><li>Champion best practice and support the adoption of new technology and tools</li></ul><strong>Process Improvement & Quality</strong><ul><li>Monitor productivity, quality, and team performance; investigate errors and addressing issues constructively </li><li>Identify opportunities to improve workflows, processes, and ways of working, supporting implementation of changes</li><li>Maintain clear process documentation and encourage knowledge sharing across the team</li></ul><strong>Stakeholder Management </strong><ul><li>Follow up all client concerns and queries effectively, representing issues on behalf of the account manager where needed. </li><li>Build and maintain strong day-to-day relationship with the client</li><li>Support with service reviews, contributing to positive client outcomes and long-term partnerships</li></ul>"
    },
    {
      "name": "Skills",
      "value": "<strong>We're looking for someone who:</strong><ul><li>Has proven ability to lead, coach and develop a team in a high-standards, client-focused environment </li><li>Has strong organisational and workload management skills, able to prioritise competing tasks while maintaining quality and accuracy</li><li>Has excellent communication skills, able to engage confidently and professionally with stakeholders at all levels</li><li>Demonstrates a proactive approach to identifying process improvements and contributing ideas to enhance workflows, team performance, and client outcomes </li><li>Has high attention to detail and commitment to accuracy across all document production work</li><li>Has strong problem-solving and decision-making skills, including handling escalations effectively </li><li>Has the ability to monitor team performance, provide constructive feedback, and support continuous learning</li><li>Is comfortable with adopting new technology and tools</li></ul><br>"
    },
    {
      "name": "Experience",
      "value": "<strong>Essential:</strong><ul><li>Minimum of 3+ years' experience in legal document production</li><li>Minimum of 2+ years' team management experience</li><li>Demonstrated experience producing, reviewing, and managing complex documents, including advanced word function (styles, templates, tracked changes, formatting)</li><li>Proficiency in MD Office (Word, Excel, PowerPoint, Outlook) and familiarity with legal/document tools such as PDFdocs, DocuSign, and digital dictation software</li><li>Experience meeting tight deadlines while maintaining high standards of accuracy and attention to detail</li><li>Proven track record of building constructive working relationships and collaborating effectively within a team</li><li>Flexible and adaptable, thriving in a fast-paced environment and able to balance operational oversight with hands-on support as required</li></ul>"
    },
    {
      "name": "Work Remotely",
      "value": "Yes"
    },
    {
      "name": "Schedule",
      "value": "<strong>Hours of Work:</strong> 16:00 – 00.00 GMT (from March to October 17:00 – 01:00 SAST, from October to March 18:00 – 02:00 SAST)"
    },
    {
      "name": "Job Type",
      "value": "Full-time, permanent"
    },
    {
      "name": "What's in it for you?",
      "value": "<strong>At SmartPA, we believe in rewarding talent and supporting your growth:</strong><ul><li>Competitive salaries</li><li>Full time, remote work</li><li>Flexitime initiative: work when you're most productive (core hours: 10:00-16:30 GMT)</li><li>33 days holiday: because rest fuels greatness</li><li>Department incentives</li><li>Employee Assistant Programme </li></ul><br>"
    }
  ],
  "occupationCategory": "administrative_and_clerical",
  "recruitingCategory": "Permanent Employee: DP TL"
}