Home › Companies › Epgr Fa Us6 Oraclecloud Com CX 1002 › HCVR Guest Service Representative (Part Time/On-Call; Varied)
HCVR Guest Service Representative (Part Time/On-Call; Varied)
Epgr Fa Us6 Oraclecloud Com CX 1002 · Murphy, NC, United States; Harrah's Cherokee Valley River · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Epgr Fa Us6 Oraclecloud Com CX 1002 |
| Title | HCVR Guest Service Representative (Part Time/On-Call; Varied) |
| Normalized title | - |
| Department / team | Hourly Customer Contact |
| Location | Murphy, NC, United States |
| Work model | - |
| Employment type | Part Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-26 / 2026-05-31 |
| Changed / last seen | 2026-06-03 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Epgr Fa Us6 Oraclecloud Com CX 1002. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Murphy. | Open |
| Department jobs | Active postings in Hourly Customer Contact. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Epgr Fa Us6 Oraclecloud Com CX 1002 |
| Source | 8239c4b8-707a-457a-bbda-93e4568e798a |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
JOB DESCRIPTION
JOB TITLE :
Guest Service Representative
GRADE/FLSA STATUS:
H9-Non-Exempt
BADGE TYPE/COLOR:
Work Permit-Peach
DIVISION:
Marketing
DEPARTMENTS:
Caesars Rewards
REPORTS TO:
Supervisor, Box Office; Supervisor, Casino Services
WE ARE CAESARS
At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary.”
Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service.”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate.
JOB SUMMARY
The Guest Service Representative supports the successful execution of entertainment performances, casino promotions, special events, and resort functions across multiple property locations. This role helps create a fun, engaging, and seamless guest experience by assisting with event setup, seating, queuing, ticketing, and guest direction. The position serves as an enthusiastic ambassador of the property, providing accurate information about entertainment offerings, promotions, and Caesars Rewards benefits while maintaining the highest standards of courtesy and professionalism. The Guest Service Representative upholds all regulatory, departmental, and company policies and contributes positively as a team member by offering constructive input and supporting a collaborative work environment. Other duties as assigned.
HOW YOU WILL CREATE THE EXTRAORDINARY
Living Our Values
Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions. Support departmental goals by following established procedures, standards, and work practices. Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement. Operational Excellence
Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards. Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations. Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly. Quality & Performance
Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation. Meet performance expectations related to productivity, accuracy, and service quality. Support process improvements by adopting new procedures and providing feedback when requested. Guest Experience & Brand Excellence
Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations. Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed. Help maintain a clean, organized, and welcoming environment that enhances the overall experience. Teamwork & Growth
Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication. Participate in training and skill‑building activities to support personal growth and job proficiency. Demonstrate reliability, accountability, and professionalism that strengthen team performance.
WHAT YOU WILL NEED
Must be 21 years of age or older.
High School diploma or GED required.
ADDITIONAL REQUIREMENTS
Strong guest‑service orientation with excellent interpersonal, oral, and written communication skills; able to work cooperatively with others, follow direction positively, and contribute as an effective team member while maintaining professionalism and confidentiality.
Proficient computer skills, including Microsoft Office applications; highly detail‑oriented with strong decision‑making, multitasking, and prioritization abilities; adaptable, eager to learn, and capable of performing effectively in fast‑paced or high‑pressure environments.
Professional appearance with excellent personal hygiene; demonstrates a strong work ethic, positive attitude, and the ability to create an engaging and welcoming guest experience.
Physically able to remain mobile throughout the casino; stand for extended periods; move around the property; stoop, bend, reach, kneel, twist, grip items; respond to visual and auditory cues; and lift/carry up to 40 pounds with reasonable accommodations.
Comfortable working in environments with varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke); able to read, write, speak, and understand English; and available to work a flexible schedule including evenings, weekends, and holidays.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Harrah’s Cherokee Casinos is an enterprise of the Eastern Band of Cherokee Indians and is an Equal Opportunity Employer.
5.21.26
Company
Proud to have opened our doors in September 2015.
Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Full job record
| Job ID | aad5caea6522e71b48bf266b068d6120eb192013 |
| Org ID | 0b92de8c-251e-4ddb-9e08-b1c3ad03ae6b |
| Source ID | 8239c4b8-707a-457a-bbda-93e4568e798a |
| Board ID | 8239c4b8-707a-457a-bbda-93e4568e798a |
| Provider | oracle_hcm |
| Provider Job Key | 7198 |
| Title | HCVR Guest Service Representative (Part Time/On-Call; Varied) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Murphy, NC, United States; Harrah's Cherokee Valley River |
| Department | Hourly Customer Contact |
| Team | — |
| Employment Type | part_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NC |
| City | Murphy |
| Salary Raw | Description JOB DESCRIPTION JOB TITLE : Guest Service Representative GRADE/FLSA STATUS: H9-Non-Exempt BADGE TYPE/COLOR: Work Permit-Peach DIVISION: Marketing DEPARTMENTS: Caesars Rewards REPORTS TO: Supervisor, Box Office; Supervisor, Casino Services WE ARE CAESARS At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary.” Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service.” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate. JOB SUMMARY The Guest Service Representative supports the successful execution of entertainment performances, casino promotions, special events, and resort functions across multiple property locations. This role helps create a fun, engaging, and seamless guest experience by assisting with event setup, seating, queuing, ticketing, and guest direction. The position serves as an enthusiastic ambassador of the property, providing accurate information about entertainment offerings, promotions, and Caesars Rewards benefits while maintaining the highest standards of courtesy and professionalism. The Guest Service Representative upholds all regulatory, departmental, and company policies and contributes positively as a team member by offering constructive input and supporting a collaborative work environment. Other duties as assigned. HOW YOU WILL CREATE THE EXTRAORDINARY Living Our Values Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions. Support departmental goals by following established procedures, standards, and work practices. Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement. Operational Excellence Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards. Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations. Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly. Quality & Performance Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation. Meet performance expectations related to productivity, accuracy, and service quality. Support process improvements by adopting new procedures and providing feedback when requested. Guest Experience & Brand Excellence Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations. Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed. Help maintain a clean, organized, and welcoming environment that enhances the overall experience. Teamwork & Growth Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication. Participate in training and skill‑building activities to support personal growth and job proficiency. Demonstrate reliability, accountability, and professionalism that strengthen team performance. WHAT YOU WILL NEED Must be 21 years of age or older. High School diploma or GED required. ADDITIONAL REQUIREMENTS Strong guest‑service orientation with excellent interpersonal, oral, and written communication skills; able to work cooperatively with others, follow direction positively, and contribute as an effective team member while maintaining professionalism and confidentiality. Proficient computer skills, including Microsoft Office applications; highly detail‑oriented with strong decision‑making, multitasking, and prioritization abilities; adaptable, eager to learn, and capable of performing effectively in fast‑paced or high‑pressure environments. Professional appearance with excellent personal hygiene; demonstrates a strong work ethic, positive attitude, and the ability to create an engaging and welcoming guest experience. Physically able to remain mobile throughout the casino; stand for extended periods; move around the property; stoop, bend, reach, kneel, twist, grip items; respond to visual and auditory cues; and lift/carry up to 40 pounds with reasonable accommodations. Comfortable working in environments with varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke); able to read, write, speak, and understand English; and available to work a flexible schedule including evenings, weekends, and holidays. TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). EQUAL EMPLOYMENT OPPORTUNITY Harrah’s Cherokee Casinos is an enterprise of the Eastern Band of Cherokee Indians and is an Equal Opportunity Employer. 5.21.26 Company Proud to have opened our doors in September 2015. Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta. Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://epgr.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/7198 |
| Apply URL | https://epgr.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/7198 |
| First Seen At | 2026-05-31 18:05:15Z |
| Last Seen At | 2026-06-06 11:09:28Z |
| Last Checked At | 2026-06-06 11:09:28Z |
| Last Changed At | 2026-06-03 11:25:15Z |
| Inactive At | — |
| Source Posted At | 2026-05-26 19:15:05Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=epgr.fa.us6.oraclecloud.com|CX_1002/date=2026-06-06/2026-06-06T11-09-21-244Z-b03a35011608de9a9c5623000fb204eb3c4f80fbbe9431a904d5185577a9e1c6.json |
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"ExternalDescriptionStr": "<p style=\"margin-left: 2in; text-indent: 0.5in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><strong>JOB DESCRIPTION</strong></span></p><figure class=\"table\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial;\"><tbody><tr><td width=\"150\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 112.5pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>JOB TITLE</strong></span></span>:</p></td><td width=\"569\" valign=\"top\" style=\"background-color: white; padding: 0in 5.4pt; width: 427pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Guest Service Representative</span></span></p></td></tr><tr><td width=\"150\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 112.5pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>GRADE/FLSA STATUS:</strong></span></span></p></td><td width=\"569\" valign=\"top\" style=\"background-color: white; padding: 0in 5.4pt; width: 427pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">H9-Non-Exempt </span></span></p></td></tr><tr><td width=\"150\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 112.5pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>BADGE TYPE/COLOR:</strong></span></span></p></td><td width=\"569\" valign=\"top\" style=\"background-color: white; padding: 0in 5.4pt; width: 427pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Work Permit-Peach</span></span></p></td></tr><tr><td width=\"150\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 112.5pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>DIVISION:</strong></span></span></p></td><td width=\"569\" valign=\"top\" style=\"background-color: white; padding: 0in 5.4pt; width: 427pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Marketing</span></span></p></td></tr><tr><td width=\"150\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 112.5pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>DEPARTMENTS:</strong></span></span></p></td><td width=\"569\" valign=\"top\" style=\"background-color: white; padding: 0in 5.4pt; width: 427pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Caesars Rewards</span></span></p></td></tr><tr><td width=\"150\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 112.5pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>REPORTS TO:</strong></span></span></p></td><td width=\"569\" valign=\"top\" style=\"background-color: white; padding: 0in 5.4pt; width: 427pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Supervisor, Box Office; Supervisor, Casino Services</span></span></p></td></tr></tbody></table></figure><p style=\"text-indent: 0.5in;\"> </p><p style=\"text-indent: 0.5in;\"> </p><figure class=\"table\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial;\"><tbody><tr><td width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>WE ARE CAESARS</strong></span></span></p><p style=\"margin-bottom: 0in;\"> </p></td></tr><tr><td width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. </span></p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">Our Mission: “Create the Extraordinary.”</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">Our Values: “Blaze the Trail, Together We Win, All-In on Service.”</span></p></li></ul><p style=\"margin-bottom: 0in;\"> </p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate. </span></p></td></tr></tbody></table></figure><p> </p><figure class=\"table\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; margin-left: -5.4pt;\"><tbody><tr><td width=\"7\" style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"> </td><td colspan=\"2\" width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p style=\"margin-bottom: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>JOB SUMMARY</strong></span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"color: black; font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">The Guest Service Representative supports the successful execution of entertainment performances, casino promotions, special events, and resort functions across multiple property locations. This role helps create a fun, engaging, and seamless guest experience by assisting with event setup, seating, queuing, ticketing, and guest direction. The position serves as an enthusiastic ambassador of the property, providing accurate information about entertainment offerings, promotions, and Caesars Rewards benefits while maintaining the highest standards of courtesy and professionalism. The Guest Service Representative upholds all regulatory, departmental, and company policies and contributes positively as a team member by offering constructive input and supporting a collaborative work environment. Other duties as assigned.</span></span></p><p style=\"margin-bottom: 0in;\"> </p><p style=\"margin-bottom: 0in;\"> </p></td></tr><tr><td width=\"7\" style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"> </td><td colspan=\"2\" width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>HOW YOU WILL CREATE THE EXTRAORDINARY</strong></span></span></p><p><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Living Our Values</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.</span></span></li><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Support departmental goals by following established procedures, standards, and work practices.</span></span></li><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement.</span></span></li></ul><p><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Operational Excellence</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.</span></span></li><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations.</span></span></li><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.</span></span></li></ul><p><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Quality & Performance </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.</span></span></li><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Meet performance expectations related to productivity, accuracy, and service quality.</span></span></li><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Support process improvements by adopting new procedures and providing feedback when requested.</span></span></li></ul><p><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Guest Experience & Brand Excellence</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.</span></span></li><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.</span></span></li><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Help maintain a clean, organized, and welcoming environment that enhances the overall experience.</span></span></li></ul><p><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Teamwork & Growth</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication.</span></span></li><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Participate in training and skill‑building activities to support personal growth and job proficiency.</span></span></li><li><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrate reliability, accountability, and professionalism that strengthen team performance.</span></span></li></ul><p> </p></td></tr><tr><td colspan=\"2\" width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p style=\"margin-bottom: 0in;\"> </p></td><td width=\"7\" style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"> </td></tr><tr height=\"0\"><td width=\"7\" style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial;\"> </td><td width=\"701\" style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial;\"> </td><td width=\"7\" style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial;\"> </td></tr></tbody></table></figure><p> </p><figure class=\"table\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial;\"><tbody><tr><td width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p style=\"margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>WHAT YOU WILL NEED </strong></span></span></p><p style=\"margin-bottom: 0in; margin-top: 0in;\"> </p></td></tr><tr><td width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 107%; margin-bottom: 0in;\"><span style=\"font-size: 10pt; line-height: 107%;\">Must be 21 years of age or older. </span></p></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">High School diploma or GED required.</span></li></ul><p style=\"margin-bottom: 0in;\"> </p><p style=\"margin-bottom: 0in;\"> </p><p style=\"margin-bottom: 0in;\"> </p></td></tr><tr><td width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p style=\"margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>ADDITIONAL REQUIREMENTS </strong></span></span></p><p style=\"margin-bottom: 0in; margin-top: 0in;\"> </p></td></tr><tr><td width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">Strong guest‑service orientation with excellent interpersonal, oral, and written communication skills; able to work cooperatively with others, follow direction positively, and contribute as an effective team member while maintaining professionalism and confidentiality.</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">Proficient computer skills, including Microsoft Office applications; highly detail‑oriented with strong decision‑making, multitasking, and prioritization abilities; adaptable, eager to learn, and capable of performing effectively in fast‑paced or high‑pressure environments.</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">Professional appearance with excellent personal hygiene; demonstrates a strong work ethic, positive attitude, and the ability to create an engaging and welcoming guest experience.</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">Physically able to remain mobile throughout the casino; stand for extended periods; move around the property; stoop, bend, reach, kneel, twist, grip items; respond to visual and auditory cues; and lift/carry up to 40 pounds with reasonable accommodations.</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">Comfortable working in environments with varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke); able to read, write, speak, and understand English; and available to work a flexible schedule including evenings, weekends, and holidays.</span></p></li></ul><p style=\"margin: 0in 0in 8pt 0.5in;\"> </p><figure class=\"table\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" width=\"705\" style=\"border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; margin-left: 6.75pt; margin-right: 6.75pt; width: 528.7pt;\"><tbody><tr><td width=\"705\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 528.7pt;\"><p style=\"margin: 0in 0in 0in -0.05in;\"><span style=\"font-size: 10pt;\"><strong>TOGETHER WE WIN</strong></span></p><p style=\"margin: 0in 0in 0in -0.05in;\"> </p></td></tr><tr><td width=\"705\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 528.7pt;\"><p style=\"margin: 0in 0in 0in -0.05in;\"><span style=\"font-size: 10pt;\">We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.</span></p></td></tr></tbody></table></figure><p style=\"margin-bottom: 0in; margin-top: 0in;\"> </p></td></tr></tbody></table></figure><p style=\"margin: 0in 0in 0in 2in; text-indent: 0.5in;\"> </p><figure class=\"table\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"719\" style=\"border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; width: 539.5pt;\"><tbody><tr><td width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p style=\"margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>DISCLAIMER</strong></span></span></p><p style=\"margin-bottom: 0in; margin-top: 0in;\"> </p></td></tr><tr><td width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p style=\"margin: 0in;\"><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 10pt;\">This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</span></span></p></td></tr></tbody></table></figure><p style=\"margin-left: 0.1in; text-indent: 0.5in;\"> </p><figure class=\"table\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"719\" style=\"border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; width: 539.5pt;\"><tbody><tr><td width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p><span style=\"font-family: "Aptos Display", sans-serif;\"><span style=\"font-size: 10pt;\"><strong>EQUAL EMPLOYMENT OPPORTUNITY</strong></span></span></p><p> </p></td></tr><tr><td width=\"719\" valign=\"top\" style=\"padding: 0in 5.4pt; width: 539.5pt;\"><p><span style=\"font-size: 10pt;\">Harrah’s Cherokee Casinos is an enterprise of the Eastern Band of Cherokee Indians and is an Equal Opportunity Employer. </span></p><p><span style=\"font-size: 10pt;\">5.21.26</span></p></td></tr></tbody></table></figure>",
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