Field Service Tech

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    "description": "<p>Lifecycle Services is Duravant&rsquo;s brand for service, our customer&rsquo;s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.</p>\r\n\r\n<p>As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes:</p>\r\n\r\n<ul>\r\n\t<li>Compensation: We offer competitive compensation</li>\r\n\t<li>Benefits: We have comprehensive benefit packages designed to support our employees&#39; health, well-being, and financial security</li>\r\n\t<li>Development: We have education and training programs which include an educational assistance program</li>\r\n\t<li>Time Off: We offer paid holidays and paid time off</li>\r\n\t<li>Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results</li>\r\n\t<li>Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency</li>\r\n\t<li>Culture: We are driven by our number one asset - our employees, and their successes</li>\r\n\t<li>Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.</li>\r\n</ul>\r\n\r\n<p>NPI is adding a&nbsp;<strong>Field Service Technician&nbsp;</strong>to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training.</p>\r\n\r\n<p>Lifecycle Services Technicians perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization.</p>\r\n\r\n<p>This position<strong>&nbsp;</strong>maintains, diagnoses, repairs, services, and upkeeps conveyor driven automated sorting systems for parcels. This position requires experience with both mechanical and electrical preventative maintenance, repairs, upgrades, and strong customer service working on customers&rsquo; material handling equipment, experience may include previously working on industrial equipment, or similar conveyor driven systems within material handling or e-commerce. NPI is a well-established company, with an amazing team of talented technicians under our Lifecycles Services group.</p>\r\n\r\n<p><strong>POSITION DUTIES:</strong></p>\r\n\r\n<ul>\r\n\t<li>Quickly and efficiently, resolve customer issues to maintain maximum uptime.</li>\r\n\t<li>Instruct and offer solutions or training to less experienced field technicians.</li>\r\n\t<li>Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;</li>\r\n\t<li>Work with support personnel to install new equipment and perform equipment upgrades,</li>\r\n\t<li>Properly control company assets by managing parts inventory and on-site tools.</li>\r\n\t<li>Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.</li>\r\n\t<li>Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.</li>\r\n\t<li>Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.</li>\r\n\t<li>Respond to emergency and non-scheduled calls for service within established response time goals</li>\r\n\t<li>Look for new ways to improve the timeliness and quality of the level of service provided.</li>\r\n\t<li>Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.</li>\r\n\t<li>Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.</li>\r\n</ul>\r\n",
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