Sr Quality Coordinator

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    "ExternalDescriptionStr": "<p>Research and lead investigation of complex and high risk complaints filed with regulatory agencies, customer advocacy groups, legal aid organizations, other government entities and company officers, with direct impact to regulatory, reputational and financial risk.</p><p>Serve as a primary representative of MidAmerican Energy in the formal review, analysis, and resolution of external complaints, regulatory matters, and officer-level escalations, including development of defensible written responses that become part of the official regulatory record. Manages supervisor &nbsp;and leadership level escalations requiring advanced judgment and regulatory interpretation.</p><p>Partner with legal services in support and defense of formal regulatory complaints and inquiries, including analysis of facts, identification of regulatory and business precedent and documentation for compliance with regulatory rules and company tariffs.</p><p>Facilitate resolution of claims, regulatory and escalated matters with internal business partners, regulatory agencies and external entities independent professional judgment and risk-based decision-making to prevent escalation to litigation or formal proceedings.</p><p>Complete root cause analysis and provide recommendations for process and procedure changes to reduce future regulatory exposure, improve compliance outcomes and enhance operational effectiveness.</p><p>Provide advisory review and guidance for departmental written communications to ensure accuracy, regulatory sufficiency and defensibility. Act in a functional lead capacity to quality coordinators providing subject matter expertise, guidance on complex investigations, and support to strengthen consistency, quality, and escalation prevention.</p>",
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    "CorporateDescriptionStr": "<span>MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.</span>",
    "ExternalPostedStartDate": "2026-06-04T20:01:35+00:00",
    "ExternalQualificationsStr": "<p>Bachelor's degree in communications, business administration or related field or equivalent related work experience. (Typically, six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)</p><p>The senior quality coordinator position requires a minimum of five years’ experience in regulatory complaints, quality assurance, claims analysis, compliance, or similarly complex issue resolution environments.</p><p>Demonstrated experience interpreting energy industry regulations, tariffs, claims law, and high risk consumer issues, as well as advanced root cause analysis, preferred.</p><p>Demonstrated ability to understand business operations end to end and assess regulatory, financial and reputational implications beyond defined processes.</p><p>Proficient with Microsoft Office programs.</p><p>Excellent oral and written communication skills, with a preference for knowledge of AP standards.</p><p>Excellent analytical and critical-thinking skills.</p><p>Ability to prioritize and manage multiple tasks and projects concurrently with a high degree of accuracy and attention to detail.</p><p>Willingness to travel five percent of the time within the state and must have valid driver's license.</p>",
    "InternalQualificationsStr": "<p>Bachelor's degree in communications, business administration or related field or equivalent related work experience. (Typically, six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)</p><p>The senior quality coordinator position requires a minimum of five years’ experience in regulatory complaints, quality assurance, claims analysis, compliance, or similarly complex issue resolution environments.</p><p>Demonstrated experience interpreting energy industry regulations, tariffs, claims law, and high risk consumer issues, as well as advanced root cause analysis, preferred.</p><p>Demonstrated ability to understand business operations end to end and assess regulatory, financial and reputational implications beyond defined processes.</p><p>Proficient with Microsoft Office programs.</p><p>Excellent oral and written communication skills, with a preference for knowledge of AP standards.</p><p>Excellent analytical and critical-thinking skills.</p><p>Ability to prioritize and manage multiple tasks and projects concurrently with a high degree of accuracy and attention to detail.</p><p>Willingness to travel five percent of the time within the state and must have valid driver's license.</p>",
    "OrganizationDescriptionStr": "MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.",
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