MSP Systems Administrator

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    "requisitionDescription": "<div><div><div><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:120%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><strong><em><span style=\"font-size:13px;line-height:120%;color:black;\">About Us:</span></em></strong></p><p style='margin-top:1.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:120%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><strong><span style=\"font-size:13px;line-height:120%;color:black;\">&nbsp;</span></strong></p><p style='margin-top:1.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:120%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><strong><span style=\"font-size:13px;line-height:120%;color:black;\">We are a customer service company that provides IT Services. We are quickly growing and we&rsquo;re looking for the right person to join our team. &nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:13px;\">OWC Pro IT Service provides only the highest level of customer service for our client&rsquo;s IT, security, network, and technical business continuity needs. &nbsp;OWC Pro IT Services is a growing information technology consulting company. Our services are tailored to small to midsized businesses that don&#39;t want the expense of an on-staff IT department. We provide unique ideas in combination with dedication and personal attention to our clientele. We strive for new and enhanced ways to solve problems and create optimized systems to meet our client&rsquo;s IT needs. &nbsp;OWC Pro IT Services focuses on advising our client&rsquo;s business on how to best utilize information technology to meet their business goals. We also provide implementation, deployment, and management of IT systems.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><em><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></em></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><em><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:black;'>Supervisory Responsibilities:</span></em></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:120%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:120%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><span style=\"background:white;\">None&nbsp;</span></li></ul></div><h2 style='margin-top:11.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;line-height:normal;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#44546A;font-style:italic;margin:0in;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></h2><h2 style='margin-top:11.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;line-height:normal;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#44546A;font-style:italic;margin:0in;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:black;'>Duties/Responsibilities:</span></h2><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style=\"font-size:13px;\">Provide customer service/support to new and existing clients</span></li><li><span style=\"font-size:13px;\"><span style=\"font-size:13px;\"><span style=\"font-size:13px;\"><span style=\"font-size:13px;\">Properly assess and escalate issues to accurately track &amp; log billable time into the issue tracking/billing system for accountability and revenues</span></span></span></span></li><li><span style=\"font-size:13px;\">Support clients after the initial project with any additional concerns or issues that may arise</span></li><li><span style=\"font-size:13px;\">Provide excellent customer service to existing and future SMB clients</span></li><li><span style=\"font-size:13px;\">Troubleshoot and fix IT issues at off-site locations both remotely and on-premises</span></li><li><span style=\"font-size:13px;\">Assist in managing IT infrastructures</span></li><li><span style=\"font-size:13px;\">Proactively manage and maintain server, network and firewall systems</span></li><li><span style=\"font-size:13px;\">Administer and support core Microsoft, Cisco, Linux/Unix, Apple, VMware, and SonicWall technologies</span></li><li><span style=\"font-size:13px;\">Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance</span></li><li><span style=\"font-size:13px;\">Maintain inventory and asset configuration documentation</span></li><li><span style=\"font-size:13px;\">Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations</span></li></ul><h2 style='margin-top:11.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;line-height:normal;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#44546A;font-style:italic;margin:0in;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:black;'>Required Skills/Abilities:</span></h2><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style=\"font-size:13px;\">A keen interest in IT issues</span></li><li><span style=\"font-size:13px;\">Proactive, self-motivated and enthusiastic</span></li><li><span style=\"font-size:13px;\"><span style=\"font-size:13px;\">Experienced with keen ability to analyze and interpret customer pain points to solve apparent and transparent business problems</span></span></li><li><span style=\"font-size:13px;\">Competency in Windows Server (2008/2012/2016/2019) and desktop operating systems (8/10)</span></li><li><span style=\"font-size:13px;\">A solid understanding of LAN/WAN networking</span></li><li><span style=\"font-size:13px;\">Ability to troubleshoot network issues</span></li><li><span style=\"font-size:13px;\">Firewall/UTM configuration and troubleshooting</span></li><li><span style=\"font-size:13px;\">Windows Server Active Directory/Group Policy/Exchange/IIS experience</span></li><li><span style=\"font-size:13px;\">Office 365/Microsoft Azure</span></li><li><span style=\"font-size:13px;\">Experience with server virtualization technologies such as VMware Server ESX and Microsoft Hyper-V</span></li><li><span style=\"font-size:13px;\">Practical Knowledge of Security requirements for businesses</span></li><li><span style=\"font-size:13px;\">Configuration of Backup Software/Hardware for Disaster Recovery</span></li><li><span style=\"font-size:13px;\">Excellent Verbal and Written Communication</span></li><li><span style=\"font-size:13px;\">High-School Diploma or GED completed with some post-secondary education in a business or technical background</span></li><li><span style=\"font-size:13px;\">Reliable Transportation and valid Driver&rsquo;s License</span></li><li><span style=\"font-size:13px;\">Flexibility and able to adapt to a rapidly changing environment</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><em><span style=\"font-size:13px;\">Preferred:</span></em></strong></p><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style=\"font-size:13px;\">Bachelor&rsquo;s degree in a business or computer related field</span></li><li><span style=\"font-size:13px;\">Apple Desktop Operating System Support &nbsp;(OSX)</span></li><li><span style=\"font-size:13px;\">Familiarity with VoIP Technology&nbsp;</span></li><li><span style=\"font-size:13px;\">Experience with Microsoft Visio</span></li><li><span style=\"font-size:13px;\">Scripting experience</span></li><li><span style=\"font-size:13px;\">2 years Prior Experience as a Small Business IT Consultant</span></li><li><span style=\"font-size:13px;\">Certifications: CompTIA A+, Network+, MCSE, SonicWALL CSSA, VMware Certified Professional, Cisco CCNA&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><strong><em><span style=\"font-size:13px;color:black;\">Physical Requirements:</span></em></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><span style=\"font-size:13px;color:black;background:white;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><span style=\"font-size:13px;color:windowtext;background:white;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><span style=\"font-size:13px;color:black;background:white;\">Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><span style=\"font-size:13px;color:windowtext;background:white;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><span style=\"font-size:13px;color:black;background:white;\">EEO/AA Employer&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><span style=\"font-size:13px;color:windowtext;background:white;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><span style=\"font-size:13px;color:black;background:white;\">Applicants must be currently authorized to work in the United States.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><span style=\"font-size:13px;color:windowtext;background:white;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;'><span style=\"font-size:13px;color:black;background:white;\">We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:120%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#44546A;text-align:center;'><strong><span style=\"font-size:13px;line-height:120%;color:black;\">&nbsp;</span></strong></p></div></div></div>\n",
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