(Junior Customer) Success Manager (m/f/d) – Digital Learning, AI & Customer Enablement

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{
  "id": "2612843",
  "name": "(Junior Customer) Success Manager (m/f/d) – Digital Learning, AI & Customer Enablement",
  "office": "Remote, Germany",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-04-24T11:32:15+00:00",
  "seniority": "entry-level",
  "department": "CSS-Customer Service",
  "occupation": "computer_animation_multimedia",
  "subcompany": "STP Informationstechnologie GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Short description",
      "value": "Do you enjoy creating videos, crafting engaging content, and developing digital learning formats—and want to go beyond content creation to actively help our customers use our products successfully and gain real value?<br>Are you interested in AI-driven content and excited to contribute to building a modern web academy?<br>Then we’re looking for you!<br><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-align:left;text-transform:none;\"><span style=\"color:rgb(32,32,32);font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-align:left;text-transform:none;background-color:rgb(255,255,255);display:inline;\"><strong>Work Location: </strong></span>Remote across Germany | Approximately once per month on-site presence required"
    },
    {
      "name": "Your mission",
      "value": "<ul><li>Initial professional experience in Account Management, Customer Success Management, Consulting, or in Content Creation, Video Production, or digital learning/training formats</li><li>Strong interest in customer-centric work and customer experience</li><li>Understanding of or interest in Customer Success Management and software products</li><li>Passion for video creation, content development, and digital learning formats</li><li>Ability to create content tailored to specific target audiences and aligned with the customer journey</li><li>Strong sense for quality, user needs, and clarity</li><li>Structured and self-driven way of working</li><li>Interest in AI tools and modern content formats</li><li>Very good German and good English language skills, both written and spoken</li><li>Optional: Experience in the LegalTech sector</li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul><li>Passion for video creation, content creation, and digital learning formats</li><li>Strong attention to quality and detail</li><li>Structured and independent way of working</li><li>Interest in AI tools and modern content formats, ideally you already have initial experience working with and using AI tools such as Microsoft Copilot, Claude, or ChatGPT</li><li>Initial experience with video editing or content production is a plus</li><li>Optional: legal background or interest in Legal Tech</li><li>Very good German and good English skills, both written and spoken</li></ul>"
    },
    {
      "name": "Application process",
      "value": "<ul><li><strong>Getting to know each other:</strong> In a short conversation with one of our recruiters, we’ll discuss our mutual expectations.</li><li><strong>First interview: </strong>You will then meet our VP Customer Service & Support to dive deeper into the role and relevant topics.</li><li><strong>Second interview: </strong>You’ll visit us at our headquarters in Karlsruhe and get to know part of your future team (also possible remotely).</li></ul>"
    },
    {
      "name": "Benefits",
      "value": "Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: <a href=\"https://www.stp.one/en/careers.\">https://www.stp.one/en/careers.&nbsp</a>;<br>As a european company, each country works differently, but some benefits/perks are for all employees: <ul><li>Learning & Development budget</li><li>Employee referral bonus</li><li>Mobility: company bikeleasing, support in public transportation</li><li>Workation: up to 30 days per year within EU</li><li>Workplace glasses</li><li>Tax-free benefits</li><li>Events & Company celebrations (summer party, annual kick-off,..)</li><li>Flexible work models</li><li>English courses for all levels</li></ul>"
    },
    {
      "name": "Contact details",
      "value": "If you have any questions, feel free to reach out to our recruiter:<br><br><strong>Alexandra Ferschke <br style=\"border:0px solid;margin:0px;\"></strong>E-Mail: <a href=\"mailto:[email protected]\">[email protected]</a>"
    }
  ],
  "occupationCategory": "creative_and_design",
  "recruitingCategory": "Septeo Standard"
}