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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\">Get your career in gear with Rafih Auto Group! If you have the drive to perform, technical knowledge to share, and a passion for luxury vehicles then we want you to come work with us! We are currently looking for a Service Advisor to join our growing team.</p><p><strong><u>What We Offer</u></strong>:</p><ul><li>Competitive pay</li><li>Health Insurance</li><li>Paid Holidays &amp; PTO</li><li>Short Term Disability</li><li>Life Insurance</li><li>401(k) Retirement Plan</li><li>Vehicle Purchase Discounts</li></ul><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Greeting customers and directing them to available mechanics.</li><li>Consulting with mechanics regarding necessary repairs</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.</li><li>Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.</li><li>Managing and overseeing the dealership&#39;s workflow and schedule.</li><li>Calling customers to advise them about service changes or car pick-up times.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li><li>Providing customers with a luxury experience resulting in high survey ratings.</li></ul><p><strong><u>Requirements</u></strong>:</p><ul><li>Strong customer service skills and willingness to learn</li><li>Experience in the automotive field (preferably in the service department)</li><li>A strong understanding of automotive technology and the automotive industry</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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