Home › Companies › Palmpaylimited › Agent Support Officer

Agent Support Officer

Palmpaylimited · (Multiple States) · Active · JazzHR / ApplyToJob

Job facts

Field	Value
Company	Palmpaylimited
Title	Agent Support Officer
Normalized title	-
Department / team	-
Location	(Multiple States)
Work model	-
Employment type	Contract
Salary	-
Status	active
ATS provider	JazzHR / ApplyToJob
Posted / first seen	2026-06-19 / 2026-06-20
Changed / last seen	2026-06-20 / 2026-06-20

Related slices

Page	What it contains	Open
Company jobs	Active postings from Palmpaylimited.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through JazzHR / ApplyToJob.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Palmpaylimited
Source	9f69f2d0-4257-405b-b16d-8598ab1ef584
ATS provider	JazzHR / ApplyToJob

Description

Job Summary The After-sales ASO is responsible for receiving agents and merchants who visit the repair center for POS repair or replacement. The role includes checking POS devices, confirming faults, creating after-sales tickets, coordinating repair or swap processes, and returning repaired or replaced devices to users. This position requires good customer service, accurate record-keeping, and strong responsibility in handling company assets. Key Responsibilities Receive agents and merchants visiting the repair center for POS repair, replacement, or after-sales support. Verify user information, agent ID, POS ownership, serial number, device model, and other required details. Inspect POS devices and identify common issues such as battery, charging, printer, screen, keypad, card reader, network, software, or physical damage problems. Create after-sales tickets in the system with complete and accurate information, including user details, POS details, fault description, visit date, and repair or swap request. Hand over faulty devices to the repair team and ensure all devices are properly labeled, tracked, and stored. Follow up with technicians, warehouse, or relevant teams on repair progress, device replacement, spare parts, and pending cases. Test repaired or swapped devices before returning them to users. Return devices to the correct users after verification and collect required confirmation or signatures. Update and close after-sales tickets once the case is completed. Maintain daily records of received devices, repaired devices, swapped devices, pending cases, and unresolved issues. Report abnormal cases, delayed cases, device mismatch, fraud risks, or asset risks to the supervisor in a timely manner. Follow company SOPs and ensure no device is lost, misplaced, or handed over without proper documentation. Requirements OND/HND/Bachelor’s Degree or equivalent work experience. Experience in after-sales service, customer service, POS operations, field support, or device repair support is preferred. Experience in fintech, payment, POS, banking agency, or merchant service industry is an advantage. Good communication and customer service skills. Basic knowledge of POS devices and common device faults. Strong attention to detail and ability to enter data accurately. Ability to use internal systems, Excel, Google Sheets, or basic reporting tools. Good follow-up ability and willingness to work with technicians, warehouse, sales, and operations teams. High sense of responsibility when handling user devices and company assets. Ability to work under pressure in a busy repair center environment. Key Performance Indicators Number of users received and properly handled. Number of POS devices inspected, repaired, swapped, and returned. Ticket creation accuracy and completeness. Ticket closure rate and pending case follow-up rate. Average handling time for repair center cases. Device handover accuracy and asset loss rate. Daily report accuracy and timeliness. User complaint rate and service satisfaction. Working Relationship The After-sales ASO will work closely with repair technicians, warehouse team, after-sales operation team, sales/BD/AGG team, customer service team, agents, merchants, and aggregators. Role Expectation The After-sales ASO is expected to provide timely and professional support to users visiting the repair center, ensure accurate ticket and device management, protect company assets, and help improve repair center efficiency and user satisfaction. Available Locations: Owerri, Benue, Bayelsa, Warri, Bauchi, Enugu, Abia, Akwa-Ibom, and Port-Harcourt.

Full job record

Job ID	aa70424aa11ff9ae1d3a596f81cfcfbaa168cf90
Org ID	c362075a-deac-4ee2-a5d0-ff272479446c
Source ID	9f69f2d0-4257-405b-b16d-8598ab1ef584
Board ID	9f69f2d0-4257-405b-b16d-8598ab1ef584
Provider	jazzhr
Provider Job Key	PpMdftxqPv
Title	Agent Support Officer
Normalized Title	—
Status	active
Active	yes
Location Text	(Multiple States)
Department	—
Team	—
Employment Type	contract
Workplace Type	—
Remote Policy	—
Country	(Multiple States)
Region	—
City	—
Salary Raw	—
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	—
Source URL	https://palmpaylimited.applytojob.com/apply/PpMdftxqPv/Agent-Support-Officer
Apply URL	https://palmpaylimited.applytojob.com/apply/PpMdftxqPv/Agent-Support-Officer
First Seen At	2026-06-20 11:40:11Z
Last Seen At	2026-06-20 11:40:11Z
Last Checked At	2026-06-20 11:40:11Z
Last Changed At	2026-06-20 11:40:11Z
Inactive At	—
Source Posted At	2026-06-19 00:00:00Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=palmpaylimited/date=2026-06-20/2026-06-20T11-39-51-369Z-5b648d50b4e13cea6b98384aa4fa5b5646c28c8b47da79020570dfbcb77a3b5a.json

Event Fields

{
  "content_hash": "fed48624953ca11434975411128c81c09c402c2089aa1eb7688f6a8453dbee62",
  "source_hash": "d0b20127cf3bafbc70dc607a43997a34499bf5fa9cf2115204bcca58fa0ffc1c",
  "last_changed_at": "2026-06-20T11:40:11.096Z",
  "active_status": "active"
}

Parsed Structured

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "(Multiple States)",
    "city": null,
    "region": null,
    "country": "(Multiple States)",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-20T11:40:10.636Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "(Multiple States)",
      "city": null,
      "region": null,
      "country": "(Multiple States)",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "(Multiple States)"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

Extensions

{}

Native Structured

{
  "detail": {
    "url": "https://palmpaylimited.applytojob.com/apply/jobs/details/PpMdftxqPv?&",
    "heading": "Agent Support Officer",
    "html_title": "JazzHR &raquo; Job Listings",
    "canonical_url": "https://palmpaylimited.applytojob.com/apply/PpMdftxqPv/Agent-Support-Officer",
    "description_html": "<span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Job Summary</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The After-sales ASO is responsible for receiving agents and merchants who visit the repair center for POS repair or replacement. The role includes checking POS devices, confirming faults, creating after-sales tickets, coordinating repair or swap processes, and returning repaired or replaced devices to users. This position requires good customer service, accurate record-keeping, and strong responsibility in handling company assets.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Key Responsibilities</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Receive agents and merchants visiting the repair center for POS repair, replacement, or after-sales support.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Verify user information, agent ID, POS ownership, serial number, device model, and other required details.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Inspect POS devices and identify common issues such as battery, charging, printer, screen, keypad, card reader, network, software, or physical damage problems.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Create after-sales tickets in the system with complete and accurate information, including user details, POS details, fault description, visit date, and repair or swap request.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Hand over faulty devices to the repair team and ensure all devices are properly labeled, tracked, and stored.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Follow up with technicians, warehouse, or relevant teams on repair progress, device replacement, spare parts, and pending cases.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Test repaired or swapped devices before returning them to users.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Return devices to the correct users after verification and collect required confirmation or signatures.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Update and close after-sales tickets once the case is completed.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Maintain daily records of received devices, repaired devices, swapped devices, pending cases, and unresolved issues.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Report abnormal cases, delayed cases, device mismatch, fraud risks, or asset risks to the supervisor in a timely manner.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Follow company SOPs and ensure no device is lost, misplaced, or handed over without proper documentation.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Requirements</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">OND/HND/Bachelor’s Degree or equivalent work experience.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Experience in after-sales service, customer service, POS operations, field support, or device repair support is preferred.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Experience in fintech, payment, POS, banking agency, or merchant service industry is an advantage.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Good communication and customer service skills.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Basic knowledge of POS devices and common device faults.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Strong attention to detail and ability to enter data accurately.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to use internal systems, Excel, Google Sheets, or basic reporting tools.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Good follow-up ability and willingness to work with technicians, warehouse, sales, and operations teams.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">High sense of responsibility when handling user devices and company assets.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to work under pressure in a busy repair center environment.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Key Performance Indicators</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Number of users received and properly handled.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Number of POS devices inspected, repaired, swapped, and returned.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ticket creation accuracy and completeness.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ticket closure rate and pending case follow-up rate.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Average handling time for repair center cases.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Device handover accuracy and asset loss rate.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Daily report accuracy and timeliness.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">User complaint rate and service satisfaction.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Working Relationship</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The After-sales ASO will work closely with repair technicians, warehouse team, after-sales operation team, sales/BD/AGG team, customer service team, agents, merchants, and aggregators.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Role Expectation</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The After-sales ASO is expected to provide timely and professional support to users visiting the repair center, ensure accurate ticket and device management, protect company assets, and help improve repair center efficiency and user satisfaction.</span></span></span><br><br><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Available Locations: Owerri, Benue, Bayelsa, Warri, Bauchi, Enugu, Abia, Akwa-Ibom, and Port-Harcourt. </span></span></b></span></span></span><br> ",
    "description_text": "Job Summary\n The After-sales ASO is responsible for receiving agents and merchants who visit the repair center for POS repair or replacement. The role includes checking POS devices, confirming faults, creating after-sales tickets, coordinating repair or swap processes, and returning repaired or replaced devices to users. This position requires good customer service, accurate record-keeping, and strong responsibility in handling company assets.\n Key Responsibilities Receive agents and merchants visiting the repair center for POS repair, replacement, or after-sales support.\n Verify user information, agent ID, POS ownership, serial number, device model, and other required details.\n Inspect POS devices and identify common issues such as battery, charging, printer, screen, keypad, card reader, network, software, or physical damage problems.\n Create after-sales tickets in the system with complete and accurate information, including user details, POS details, fault description, visit date, and repair or swap request.\n Hand over faulty devices to the repair team and ensure all devices are properly labeled, tracked, and stored.\n Follow up with technicians, warehouse, or relevant teams on repair progress, device replacement, spare parts, and pending cases.\n Test repaired or swapped devices before returning them to users.\n Return devices to the correct users after verification and collect required confirmation or signatures.\n Update and close after-sales tickets once the case is completed.\n Maintain daily records of received devices, repaired devices, swapped devices, pending cases, and unresolved issues.\n Report abnormal cases, delayed cases, device mismatch, fraud risks, or asset risks to the supervisor in a timely manner.\n Follow company SOPs and ensure no device is lost, misplaced, or handed over without proper documentation.\n Requirements OND/HND/Bachelor’s Degree or equivalent work experience.\n Experience in after-sales service, customer service, POS operations, field support, or device repair support is preferred.\n Experience in fintech, payment, POS, banking agency, or merchant service industry is an advantage.\n Good communication and customer service skills.\n Basic knowledge of POS devices and common device faults.\n Strong attention to detail and ability to enter data accurately.\n Ability to use internal systems, Excel, Google Sheets, or basic reporting tools.\n Good follow-up ability and willingness to work with technicians, warehouse, sales, and operations teams.\n High sense of responsibility when handling user devices and company assets.\n Ability to work under pressure in a busy repair center environment.\n Key Performance Indicators Number of users received and properly handled.\n Number of POS devices inspected, repaired, swapped, and returned.\n Ticket creation accuracy and completeness.\n Ticket closure rate and pending case follow-up rate.\n Average handling time for repair center cases.\n Device handover accuracy and asset loss rate.\n Daily report accuracy and timeliness.\n User complaint rate and service satisfaction.\n Working Relationship\n The After-sales ASO will work closely with repair technicians, warehouse team, after-sales operation team, sales/BD/AGG team, customer service team, agents, merchants, and aggregators.\n Role Expectation\n The After-sales ASO is expected to provide timely and professional support to users visiting the repair center, ensure accurate ticket and device management, protect company assets, and help improve repair center efficiency and user satisfaction.\n Available Locations: Owerri, Benue, Bayelsa, Warri, Bauchi, Enugu, Abia, Akwa-Ibom, and Port-Harcourt.",
    "jsonld_jobposting": {
      "url": "https://palmpaylimited.applytojob.com/apply/PpMdftxqPv/Agent-Support-Officer",
      "@type": "JobPosting",
      "title": "Agent Support Officer",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-19",
      "description": "<span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Job Summary</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The After-sales ASO is responsible for receiving agents and merchants who visit the repair center for POS repair or replacement. The role includes checking POS devices, confirming faults, creating after-sales tickets, coordinating repair or swap processes, and returning repaired or replaced devices to users. This position requires good customer service, accurate record-keeping, and strong responsibility in handling company assets.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Key Responsibilities</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Receive agents and merchants visiting the repair center for POS repair, replacement, or after-sales support.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Verify user information, agent ID, POS ownership, serial number, device model, and other required details.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Inspect POS devices and identify common issues such as battery, charging, printer, screen, keypad, card reader, network, software, or physical damage problems.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Create after-sales tickets in the system with complete and accurate information, including user details, POS details, fault description, visit date, and repair or swap request.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Hand over faulty devices to the repair team and ensure all devices are properly labeled, tracked, and stored.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Follow up with technicians, warehouse, or relevant teams on repair progress, device replacement, spare parts, and pending cases.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Test repaired or swapped devices before returning them to users.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Return devices to the correct users after verification and collect required confirmation or signatures.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Update and close after-sales tickets once the case is completed.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Maintain daily records of received devices, repaired devices, swapped devices, pending cases, and unresolved issues.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Report abnormal cases, delayed cases, device mismatch, fraud risks, or asset risks to the supervisor in a timely manner.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Follow company SOPs and ensure no device is lost, misplaced, or handed over without proper documentation.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Requirements</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">OND/HND/Bachelor’s Degree or equivalent work experience.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Experience in after-sales service, customer service, POS operations, field support, or device repair support is preferred.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Experience in fintech, payment, POS, banking agency, or merchant service industry is an advantage.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Good communication and customer service skills.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Basic knowledge of POS devices and common device faults.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Strong attention to detail and ability to enter data accurately.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to use internal systems, Excel, Google Sheets, or basic reporting tools.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Good follow-up ability and willingness to work with technicians, warehouse, sales, and operations teams.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">High sense of responsibility when handling user devices and company assets.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to work under pressure in a busy repair center environment.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Key Performance Indicators</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Number of users received and properly handled.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Number of POS devices inspected, repaired, swapped, and returned.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ticket creation accuracy and completeness.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ticket closure rate and pending case follow-up rate.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Average handling time for repair center cases.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Device handover accuracy and asset loss rate.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Daily report accuracy and timeliness.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">User complaint rate and service satisfaction.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Working Relationship</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The After-sales ASO will work closely with repair technicians, warehouse team, after-sales operation team, sales/BD/AGG team, customer service team, agents, merchants, and aggregators.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Role Expectation</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The After-sales ASO is expected to provide timely and professional support to users visiting the repair center, ensure accurate ticket and device management, protect company assets, and help improve repair center efficiency and user satisfaction.</span></span></span><br><br><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Available Locations: Owerri, Benue, Bayelsa, Warri, Bauchi, Enugu, Abia, Akwa-Ibom, and Port-Harcourt. </span></span></b></span></span></span><br> ",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "",
          "addressRegion": "(Multiple States)",
          "addressLocality": ""
        }
      },
      "validThrough": "2026-09-17",
      "uniqueJobCode": "job_20260619141925_DPUCMA5CJ9ADO4PM",
      "employmentType": "CONTRACTOR",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20210727130736_X9P4K3DVR1BVCBNJ/logos/20210731123558_8f7be03e-palmpay.jpg",
        "name": "PALMPAY LIMITED",
        "@type": "Organization",
        "sameAs": "https://www.palmpay.com"
      },
      "experienceRequirements": "Entry Level"
    }
  },
  "list_job": {
    "id": "PpMdftxqPv",
    "title": "Agent Support Officer",
    "detailUrl": "https://palmpaylimited.applytojob.com/apply/jobs/details/PpMdftxqPv?&"
  },
  "detail_errors": []
}

Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/aa70424aa11ff9ae1d3a596f81cfcfbaa168cf90?include=descriptionJSON

GET https://api.bluedoor.sh/job-postings/v1/orgs/c362075a-deac-4ee2-a5d0-ff272479446cJSON

GET https://api.bluedoor.sh/job-postings/v1/sources/9f69f2d0-4257-405b-b16d-8598ab1ef584JSON

GET https://api.bluedoor.sh/job-postings/v1/jobs/aa70424aa11ff9ae1d3a596f81cfcfbaa168cf90/eventsJSON

Docs · Get an API key