Patient Services Rep II (Eye and Dental)

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    "description": "<p><strong>Position Title:&nbsp;&nbsp;</strong>&nbsp; &nbsp; &nbsp; &nbsp;Patient Services Representative &ndash; Level II<br />\r\n<strong>Department:</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Eye/Dental Reception<br />\r\n<strong>Supervisor:&nbsp;&nbsp; </strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Patient Services Manager<br />\r\n<strong>Hours Per Week:&nbsp;</strong>&nbsp; &nbsp;Full-Time (40 hours)&nbsp;<br />\r\n<strong>FLSA Status:&nbsp; &nbsp;</strong>&nbsp; &nbsp; &nbsp; &nbsp; Non-Exempt&nbsp;</p>\r\n\r\n<p><strong>Primary Function:</strong></p>\r\n\r\n<p>The Patient Services Representative performs various reception, appointment booking, secretarial and/or clerical tasks while functioning as support staff to the Eye and Dental Care Departments.&nbsp;&nbsp; &nbsp;</p>\r\n\r\n<p><strong>Duties &amp; Responsibilities:</strong></p>\r\n\r\n<p>&bull;&nbsp;&nbsp; &nbsp;Register patients; collect and enter accurate demographic information; and obtain and assign appropriate insurance coverage(s) based on visit type.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Accurately schedule appointments in the patient&rsquo;s Electronic Medical Record (EMR).<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Collect payments from patients. These may include outstanding balances, copayments or coinsurance.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Answer telephone, schedule appointments and greet patients.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Observe waiting area to ensure all patients have needs addressed and are informed of any delays.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Assist patients with the completion of various forms including medical history, SDOH forms and surveys.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Monitor and work applicable patient lists, in-baskets and work queues.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Coordinate with other health center departments when needed to ensure patients&rsquo; needs are met.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Obtain and reach out to referrals when necessary.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Call patients and remind them of their appointment.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Scan and archive appropriate patient information in patient charts.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Translate for or take messages for providers as needed.&nbsp;</p>\r\n\r\n<p>&bull;&nbsp;&nbsp; &nbsp;Monitor medical prior authorizations, sending documentation for approvals as required.&nbsp;<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Follow all health center policies and procedures including patient confidentiality/HIPPA.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Perform other duties as required by the position or as assigned by supervisor.&nbsp;</p>\r\n\r\n<p>This job description is not designed to cover or contain a comprehensive listing of all the activities, duties and/or responsibilities that are required of this position. Duties and responsibilities are subject to change due to business needs at any time with or without previous notice.</p>\r\n\r\n<p>&nbsp;</p>\r\n",
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