Benefits Administration Services Associate II

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    "ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Benefits Call Center Representative</strong></span><br><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>ONSITE – Chesapeake, VA</strong></span><br><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Monday – Friday | 9:00 AM – 5:30 PM EST</strong></span><br><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Pay:&nbsp;</strong>$15/hour (training) → $16/hour (after training is complete) - <i>please note this rate may be below your state’s minimum wage. Consider this when applying<strong>.</strong></i></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Training Schedule: Monday – Friday | 8:30 AM – 5:00 PM</span><br><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Production Schedule: Monday – Friday | 9:00 AM – 5:30 PM</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>What You Get:</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">WEEKENDS OFF</span><br><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Paid training</span><br><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Health benefits for you and your family, including medical, dental, and vision, starting on day 1</span><br><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Supportive team environment with growth opportunities</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>About the Role</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">As a Benefits Call Center Representative, you will support customers by answering incoming calls and helping them understand their employee benefits. Calls may include questions related to healthcare, retirement, and additional employee perks.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">You will manage a steady volume of calls while navigating multiple systems, actively listening, and providing clear, accurate information. Your ability to communicate effectively and deliver strong customer service will help create a positive experience for every caller.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Requirements</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">We’re looking for team members who have a passion for customer service, natural empathy, and the ability to provide effective solutions. To be successful in this role, you should have:</span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Previous customer service and/or call center experience</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Excellent verbal and written communication skills</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Strong typing and keyboarding skills</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ability to multitask and navigate multiple systems</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Strong problem-solving skills</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">High school diploma, GED, or college degree</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Experience with healthcare or employer benefits (highly preferred)</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ability to successfully complete a paid training program</span></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Key Duties</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Answer incoming calls and assist customers with benefit-related inquiries</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Provide clear explanations of healthcare, retirement, and other benefit options</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Navigate multiple systems while maintaining accuracy and efficiency</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Maintain professionalism and empathy in all customer interactions</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Meet performance, quality, and attendance standards</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Follow all company policies and procedures</span></li></ul><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><i><span style=\"font-size: 12pt; line-height: 115%;\">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640- $37,050.</span></i></span></p>",
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    "CorporateDescriptionStr": "<p class=\"elementtoproof\"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p>\n<style></style>",
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    "OrganizationDescriptionStr": "<p class=\"elementtoproof\">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>\n<p class=\"MsoNormal\">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:&nbsp;&nbsp;<a href=\"https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf\" target=\"_blank\" rel=\"nofollow\">click here to access or download the form</a>. &nbsp;Complete the form and then email it as an attachment to&nbsp;<a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\">[email protected]</a>.&nbsp;You may also&nbsp;<a href=\"http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf\" target=\"_blank\" rel=\"nofollow\">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>",
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