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Director, Patient Services & Vendor Strategy

674a37b7 4b6a 4f38 A5e8 50a609cdab78 19000101 000001 · Lexington, MA, US, Lexington, MA · Remote · Active · $225,000–$235,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company674a37b7 4b6a 4f38 A5e8 50a609cdab78 19000101 000001
TitleDirector, Patient Services & Vendor Strategy
Normalized title-
Department / team-
LocationLexington, MA, United States
Work modelRemote / Remote
Employment type-
Salary$225,000–$235,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-11 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
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City jobsActive postings in Lexington.Open
Work model jobsActive Remote postings.Open
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Linked records

Company674a37b7 4b6a 4f38 A5e8 50a609cdab78 19000101 000001
Source4f2fb43e-6107-4f34-ab57-87d29ca5c68a
ATS providerADP Workforce Now Recruiting

Description

The Director, Patient Services Access and Vendor Strategy is a key member within the Patient Services team, responsible for managing patient access for all Kiniksa Products. The Patient Services program is a critical strategic and operational aspect to help establish Kiniksa as a leading biologics organization. This position will report directly to the Vice President of Patient Services. The Director, Patient Services Access and Vendor Strategy will drive the overarching strategy for Kiniksa’s Patient Services Financial Assistance, Reimbursement, and Patient Educational programs including purpose, design, approval, implementation, and ongoing management of programs and vendors. This role will work cross functionally with Market Access, Marketing, Legal, Compliance and Commercial Leadership to build and align programs that will impact Kiniksa’s portfolio. This position will demonstrate a strategic mindset, business acumen, and strong leadership skills. This role is based in Kiniksa’s Lexington office. Our office-based employees follow a hybrid schedule of 4 days in office and 1 day remote. Responsibilities (including, but not limited to) : Lead the process to design patient access programs that are aligned to brand objectives, patient needs, patient services strategy, and commercial goals Manage the oversight of existing access programs including vendor management, business rules, KPIs, and success factors to understand areas of continued improvement Establish, and maintain cross-functional partnership with Market Access, Marketing, Patient Services, and Government Affairs to create tactics supporting business critical strategies. Partner with key stakeholders to create a vision and measures of success of how new insurance opportunities can drive overall patient health, access to therapy via insurance, and overall brand success Collaborate with Market Access Team and Head of Patient Services to understand payer access strategies for Commercial and Governmental insurances and the impact on patient access tactics. Follow business environment changes to understand impact on existing programs or the need for new programs including eligibility, support levels, and program scope Monitor the US healthcare environment in close partnership with Market Access, Government Affairs, and others to understand environmental factors and their impact on patients. Work with Patient Services Operational Leaders on the successful implementation, training, and day-to-day execution of the different support programs Design programs in partnership with Legal and Compliance partners to ensure full compliance with all programs and offerings Proactively monitor and communication information and results to all cross-functional partners to allow for informed business decisions and discussions Manage related projects and provide guidance to internal and external partners Establish process for collection and sharing of best practices, including management of vendor QBRs Oversee project financials and performance monitoring; ensure transparency in progress and alignment with business goals Qualifications: BA/BS required; advanced degree preferred 5-8 years of experience in the pharmaceutical or related industry with at least 5 years of experience supporting a comprehensive patient services program in the pharmaceutical industry 5+ years of pharmaceutical reimbursement and financial assistance experience Experience with direct patient access program design and oversight responsibilities required, include vendor management and budgetary management Proven leadership, strong interpersonal skills, and excellent written and verbal communication skills. Documented record of strong internal and external relationships Analytical and reporting experience required Strategic development, departmental/functional business planning and resource development related to Patient Support Program processes, and management experience preferred In depth understanding of all relevant US legal, compliance, and regulatory requirements required with a strong commitment to compliance and ethical standards Ability to work independently in a dynamic, fast-paced environment Experience in rare diseases / specialty medicines is highly desirable Ability to travel as needed Salary is commensurate with experience Kiniksa Benefits Summary - USA The pay range for this position is $225,000 - $235,000. Compensation is subject to change commensurate with industry standards and the candidate’s relevant experience and qualifications. Kiniksa is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, transgender status, age, genetics, national origin, protected veteran status, or disability status, or any other legally protected category. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Full job record

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Board ID4f2fb43e-6107-4f34-ab57-87d29ca5c68a
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Provider Job Key605949
TitleDirector, Patient Services & Vendor Strategy
Normalized Title—
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Activeyes
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Department—
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Employment Type—
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Remote Policyremote
CountryUnited States
RegionMA
CityLexington
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Salary Min225,000
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First Seen At2026-05-31 18:30:04Z
Last Seen At2026-06-06 11:50:59Z
Last Checked At2026-06-06 11:50:59Z
Last Changed At2026-06-06 11:50:59Z
Inactive At—
Source Posted At2026-02-11 19:23:00Z
Source Updated At—
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white; font-size: 14px;\">The Director, Patient Services Access and Vendor Strategy is a key member within the Patient Services team, responsible for managing patient access for all Kiniksa Products. &nbsp;The Patient Services program is a critical strategic and operational aspect to help establish Kiniksa as a leading biologics organization. &nbsp;This position will report directly to the Vice President of Patient Services.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white; font-size: 14px;\">The Director, Patient Services Access and Vendor Strategy will drive the overarching strategy for Kiniksa&rsquo;s Patient Services Financial Assistance, Reimbursement, and Patient Educational programs including purpose, design, approval, implementation, and ongoing management of programs and vendors. &nbsp;This role will work cross functionally with Market Access, Marketing, Legal, Compliance and Commercial Leadership to build and align programs that will impact Kiniksa&rsquo;s portfolio. This position will demonstrate a strategic mindset, business acumen, and strong leadership skills.</span><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">This role is based in Kiniksa&rsquo;s Lexington office. &nbsp; Our office-based employees follow a hybrid schedule of 4 days in office and 1 day remote.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong>Responsibilities <em>(including, but not limited to)</em>:</strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Lead the process to design patient access programs that are aligned to brand objectives, patient needs, patient services strategy, and commercial goals&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Manage the oversight of existing access programs including vendor management, business rules, KPIs, and success factors to understand areas of continued improvement&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Establish, and maintain cross-functional partnership with Market Access, Marketing, Patient Services, and Government Affairs to create tactics supporting business critical strategies. Partner with key stakeholders to create a vision and measures of success of how new insurance opportunities can drive overall patient health, access to therapy via insurance, and overall brand success&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Collaborate with Market Access Team and Head of Patient Services to understand payer access strategies for Commercial and Governmental insurances and the impact on patient access tactics. Follow business environment changes to understand impact on existing programs or the need for new programs including eligibility, support levels, and program scope&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Monitor the US healthcare environment in close partnership with Market Access, Government Affairs, and others to understand environmental factors and their impact on patients. Work with Patient Services Operational Leaders on the successful implementation, training, and day-to-day execution of the different support programs&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Design programs in partnership with Legal and Compliance partners to ensure full compliance with all programs and offerings&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Proactively monitor and communication information and results to all cross-functional partners to allow for informed business decisions and discussions&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Manage related projects and provide guidance to internal and external partners&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Establish process for collection and sharing of best practices, including management of vendor QBRs&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Oversee project financials and performance monitoring; ensure transparency in progress and alignment with business goals&nbsp;</li></ul></div><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:0in;margin-bottom:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Qualifications:</strong>&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">BA/BS required; advanced degree preferred&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">5-8 years of experience in the pharmaceutical or related industry with at least 5 years of experience supporting a comprehensive patient services program in the pharmaceutical industry&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">5+ years of pharmaceutical reimbursement and financial assistance experience&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Experience with direct patient access program design and oversight responsibilities required, include vendor management and budgetary management&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Proven leadership, strong interpersonal skills, and excellent written and verbal communication skills. Documented record of strong internal and external relationships&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Analytical and reporting experience required&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strategic development, departmental/functional business planning and resource development related to Patient Support Program processes, and management experience preferred&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">In depth understanding of all relevant US legal, compliance, and regulatory requirements required with a strong commitment to compliance and ethical standards&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ability to work independently in a dynamic, fast-paced environment&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Experience in rare diseases / specialty medicines is highly desirable&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ability to travel as needed&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Salary is commensurate with experience&nbsp;</li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><a href=\"https://www.kiniksa.com/join-us\" target=\"_blank\" style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Kiniksa Benefits Summary&nbsp;- USA</a>&nbsp;</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">The pay range for this position is <span data-teams=\"true\" data-pasted=\"true\">$225,000 - $235,000.</span> Compensation is subject to change commensurate with industry standards and the candidate&rsquo;s relevant experience and qualifications. &nbsp; &nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Kiniksa is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, transgender status, age, genetics, national origin, protected veteran status, or disability status, or any other legally protected category. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. &nbsp;</span></p>\n",
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