Summer Student, Customer Care

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    "ExternalDescriptionStr": "<p><strong>You belong at Day &amp; Ross.</strong></p><p>&nbsp;</p><p>Summer Student, Customer Care</p><p>Full-Time, Temporary (June to August)</p><p>Florenceville-Bristol, NB (Hybrid)</p><p>&nbsp;</p><p>As a Summer Student, Customer Care, you will provide exceptional customer service by responding to customer inquiries and requests through phone, email, chat and web channels while working collaboratively with internal and external contacts to support customer needs.</p><p>If you’re looking to take on a challenge this summer, gain hands-on experience in a fast-paced environment with a leading national transportation company and will be returning to full-time studies in September 2026, we encourage you to apply today!</p><p>&nbsp;</p><p><strong>How You'll Contribute as a Summer Student:</strong></p><ul style=\"list-style-type: disc;\"><li>Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift.</li><li>Multitask between emails and inquiries via web chat simultaneously</li><li>Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.</li><li>Collect and process customer credit card transactions</li><li>Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner. Seeks answers from the supervisor when unsure, in order to provide the customer with an accurate response.</li><li>Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.</li><li>Work with other members of the team to improve individual and team performance.</li><li>Other related duties as may be required.</li></ul><p>&nbsp;</p><p>To apply, visit our Careers page at <strong>dayross.com</strong>.<br><br>If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.&nbsp;</p><p>&nbsp;</p><p><strong>About Day &amp; Ross</strong></p><p>From a single truckload of potatoes in the 1950s to a fleet of thousands, Day &amp; Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics. &nbsp; &nbsp;</p><p>We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.</p><p><i>As a federally regulated employer, Day &amp; Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day &amp; Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.</i></p><p>&nbsp;</p><p>#LI-Hybrid</p>",
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