Client Consulting Lead

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  "last_changed_at": "2026-05-31T17:45:59.169Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "US, Royal Oak, Michigan",
    "city": "US",
    "region": "MI",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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    "language": "en",
    "location": {
      "raw": "US, Royal Oak, Michigan",
      "city": "US",
      "region": "MI",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
      "United States"
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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{}

{
  "id": "515992",
  "job": {
    "id": "522228",
    "division": null,
    "department": {
      "id": "30531",
      "name": "Client  Teams"
    },
    "requisition_id": "0513",
    "structure_custom_group_one": null
  },
  "url": "https://wearehuman8.pinpointhq.com/en/postings/ff87f60b-1b9e-48f9-a7c0-5e0d5809d62f",
  "path": "/en/postings/ff87f60b-1b9e-48f9-a7c0-5e0d5809d62f",
  "title": "Client Consulting Lead",
  "benefits": "",
  "location": {
    "id": "42157",
    "city": "Royal Oak ",
    "name": "US",
    "province": "Michigan",
    "postal_code": ""
  },
  "deadline_at": null,
  "description": "<div><!--block-->Human8 is at an inflection point. Demand for deep consumer insight is accelerating, and our clients need a trusted partner who can navigate complexity, unlock new stakeholders, and translate data into decisions. The Client Consulting Lead is the engine behind some of our most strategically important accounts; simultaneously protecting and growing existing relationships while relentlessly working to open new doors within and beyond the current Decision Making Unit (DMU). This is a role for someone that goes beyond maintaining the status quo and digs deeper to develop meaningful client relationships.<br><br>As an Client Consulting Lead, you own the commercial and delivery success of a portfolio of accounts totaling approximately $1-$2M with additional individual revenue goals to be determined.&nbsp; You do this by:</div><ul><li><!--block-->Deeply embedding yourself in clients’ business challenges and translating Human8’s full portfolio into tangible value.</li><li><!--block-->Proactively expanding influence across various DMU, identifying and cultivating relationships with new stakeholders before the competition does.&nbsp;</li><li><!--block-->Driving new business within existing accounts and leading proposal development in partnership with Business Development, for net-new clients.</li><li><!--block-->Modelling what it looks like to use AI intelligently and ethically to accelerate insight, sharpen strategy, and multiply your impact.</li><li><!--block-->Leading yourself and your teams through change, not by waiting for a roadmap, but by generating one.</li></ul>",
  "compensation": null,
  "reporting_to": "",
  "workplace_type": "hybrid",
  "benefits_header": "Benefits",
  "employment_type": "permanent_full_time",
  "workplace_type_text": "Hybrid",
  "compensation_maximum": null,
  "compensation_minimum": null,
  "compensation_visible": false,
  "employment_type_text": "Permanent - Full Time",
  "key_responsibilities": "<div><!--block--><strong>Growth, DMU Expansion &amp; New Business</strong></div><ul><li><!--block-->Maintains a clear account plan for every account: identify white space, engage untapped decision-makers, and convert cold introductions into warm relationships that generate incremental revenue.</li><li><!--block-->Actively support and lead proposals for new business — bringing commercial creativity, industry fluency, and persuasive storytelling.</li><li><!--block-->Provide real-time strategic counsel to clients and internal delivery teams, keeping projects on track and adding value beyond the brief.</li><li><!--block-->Manage a set of accounts with responsibility for ensuring deliverables address client needs, add value and suggest future potential work.</li><li><!--block-->Build account growth plans that set 12-month revenue trajectories, demonstrating progress rigorously and adapting when markets or client priorities shift.</li><li><!--block-->Identify cross-sell and upsell opportunities with precision, matching the right Human8 capabilities to real client pain points rather than generic solutions.</li><li><!--block-->Own the discipline and effectiveness of your pipeline to ensure forecast accuracy based on well-qualified opportunities and thoughtful solutions.<br><br></li></ul><div><!--block--><strong>AI-Powered Ways of Working</strong></div><ul><li><!--block-->Help clients understand how AI-enhanced insight can transform decision-making, positioning Human8 as a forward-thinking partner—not a legacy vendor.</li><li><!--block-->Champion the intelligent use of AI across your workflow, from accelerating research synthesis to enriching presentations and sharpening strategic recommendations.</li><li><!--block-->Stay ahead of emerging AI capabilities relevant to our industry, share knowledge with peers, and constructively challenge existing processes when better approaches emerge.</li><li><!--block-->Apply critical thinking to AI outputs - knowing when to trust the model and when to dig deeper.</li></ul><div><!--block--><br></div><div><!--block--><strong>Future-Minded Transformation Leadership</strong></div><ul><li><!--block-->Approach ambiguity with a solution-first mindset: when processes break, markets shift, or client needs evolve unexpectedly, you see opportunity, not obstacle.</li><li><!--block-->Lead project teams with energy and purpose, coaching members toward best-in-class delivery and modeling high-performance behaviors.</li><li><!--block-->Share knowledge generously—bring your expertise in research, industry, and client management into team forums to raise the collective bar.</li><li><!--block-->Offer constructive, specific guidance to project managers and colleagues navigating complexity. You are a resource, not just a reviewer.</li></ul>",
  "compensation_currency": null,
  "compensation_frequency": null,
  "skills_knowledge_expertise": "<ul><li><!--block-->A degree in a related field is beneficial, but we equally value demonstrable, equivalent experience. We welcome candidates from diverse educational backgrounds.</li><li><!--block-->10+ years of relevant experience, including at least 6 years in consulting, insights, or a client-facing strategic role.</li><li><!--block-->Proven examples of DMU expansion and/or net-new client acquisition.</li><li><!--block-->Demonstrated experience using AI tools in a professional context (e.g., research, synthesis, presentations, workflow automation).</li><li><!--block-->Proven ability to grow accounts through new stakeholder engagement, strong relationship building, and compelling proposals.</li><li><!--block-->Skilled across the full commercial cycle, from identifying opportunities and mapping DMUs to writing and presenting proposals, closing, and delivering.</li><li><!--block-->A track record of winning new business, both through account expansion and new client acquisition, with measurable revenue results.</li><li><!--block-->Proactive in adopting AI tools while applying sound judgment; comfortable articulating both the value and limits of AI to clients in a credible, practical way.</li><li><!--block-->Curious, forward-looking, and thrives in ambiguity with resilience, energy, and a solutions-first approach to change.</li><li><!--block-->Clear, direct, and collaborative; builds alignment and momentum across teams and stakeholders.</li><li><!--block-->A trusted advisor to senior clients, with a deep understanding of their business and a consistent focus on delivering impact and identifying opportunities.</li><li><!--block-->Highly collaborative, with a commitment to quality, follow-through, and building lasting partnerships.</li></ul>",
  "key_responsibilities_header": "Key Responsibilities",
  "skills_knowledge_expertise_header": "Skills, Knowledge and Expertise"
}