Supervisory Customer Experience Specialist (Firearms)

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      "Value": "<span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\"><span style=\"color:black\"><span style=\"background:white\">As a Supervisory Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems.&nbsp; With your knowledge and helpful suggestions, customers will continue to shop the Exchange.</span></span></span></span><br><br><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoW.</span></span><br><br><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">So what can you expect as a Supervisory Customer Experience Associate – Firearms/Sporting Goods at the Exchange?</span></span><ul style=\"unicode-bidi:embed\" type=\"disc\"><li style=\"vertical-align: middle;\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Promote a positive team and customer centric culture</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Lead a culture of accountability through clear expectations</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Ensure customers have an extraordinary experience while shopping</span></span></li><li style=\"margin-bottom:11px; vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Greet every customer with eye contact and smile in your authentic way.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer</span></span></li><li style=\"margin-bottom:11px; vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Complete transactions accurately and efficiently while engaging customers in appropriate conversation</span></span></li></ul><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\"><span style=\"color:#121212\"><span style=\"background:white\">We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!</span></span></span></span><br><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">&nbsp;</span></span><br><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\"><span style=\"font-weight:bold\">Job Qualifications</span></span></span><ul style=\"unicode-bidi:embed\" type=\"disc\"><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Candidates must be at least <strong>21</strong> to be considered for the position.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment, as well as random drug screening.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Appointment to this position will be contingent upon the successful completion of a favorable background check, to include a Tier 1 (NACI) Federal investigation.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Previous experience with Inventory Control procedures preferred.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Prior knowledge and experience with firearms preferred.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Understanding of ATF laws and regulations.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Able to learn and adapt to current technology needs.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Able to think quickly on the spot to answer customer questions.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Able to take initiative.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Able to share brand knowledge.</span></span></li></ul><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\"><span style=\"font-weight:bold\">Additional Qualifications/Requirements: </span></span></span><ul style=\"unicode-bidi:embed\" type=\"disc\"><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Excellent attention to detail</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Willing to cross-train and work in other areas of the store, as needed</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Must possess a welcoming and helpful attitude toward customers and other team members</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Excellent communication skills</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Basic computer skills</span></span></li><li style=\"margin-bottom:11px; vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">12 months Retail experience preferred</span></span></li></ul><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\"><span style=\"font-weight:bold\">We offer the following benefits for this position:</span></span></span><ul style=\"unicode-bidi:embed\" type=\"disc\"><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Paid Vacation &amp; Sick Leave</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Medical &amp; Dental insurance</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Basic Associate Life, Personal Accident &amp; Long Term Care Insurance</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Short Term &amp; Long Term Disability Insurance</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Supplemental Associate &amp; Dependent Life Insurance</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Flexible Spending Accounts</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">401K</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Retirement (Pension) Plan</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Holiday Premium Pay (Double Pay)</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Mass Transportation Reimbursement</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Associate Transfer Program (ATP)</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Paid Military Leave</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Personal Accident Insurance</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">FMLA &amp; Administrative Leave</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Paid Parental Leave</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">Employee Assistance Program (EAP)</span></span></li></ul><span style=\"font-size:11.0pt\"><span style=\"font-family:Calibri\">*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.</span></span><br>&nbsp;",
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