SENIOR CHANNELS SUPPORT SPECIALIST

{
  "content_hash": "5ce0ca8deb5d0bbb31a977a87f440e477362925cda0b0c4df2fb1759c69eb488",
  "source_hash": "bb387812a0d31a901243c294b1b96fe4d7ce6a74a986d417d5a2965b751136e6",
  "last_changed_at": "2026-06-01T14:25:33.130Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Opebi, Ikeja, Lagos",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:43:43.540Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Opebi, Ikeja, Lagos",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://palmpaylimited.applytojob.com/apply/jobs/details/dGUYoBQyTz?&",
    "heading": "SENIOR CHANNELS SUPPORT SPECIALIST",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://palmpaylimited.applytojob.com/apply/dGUYoBQyTz/SENIOR-CHANNELS-SUPPORT-SPECIALIST",
    "description_html": "<span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Job Description (JD) – Senior Channel Support Specialist</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Job Title: Senior Channels Support Specialist</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:115%;\">Summary about the Role and Purpose</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">The role is for Senior Channel Support Specialist who is passionate about our mission</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">of driving financial inclusion in Africa. The ideal candidate will play an essential role</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">in ensuring that payments made by PalmPay customers or businesses are processed</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">correctly and in good time. The ideal role holder will also be tasked with resolving</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">any issues that arise with these transactions processing and availability of the payment</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">channels as need arises. To ensure the smooth operation, monitoring, and support of</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">all digital payment channels (e.g., Payin, Payout, funds transfers, POS, USSD, Mobile</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Wallet, Card, Agency Banking, etc.). The role involves real-time monitoring, issue</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">escalation, incident management, performance analysis, and proactive communication</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">with internal component teams and external partners to guarantee service availability,</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">stability, transaction success, and customer satisfaction.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Job Responsibilities</b>:</span></span></span><ul><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Responsible for the availability, stability, reliability, and operation of payment</span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> systems by monitoring, supporting, and optimising production systems and </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">services</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Independently provide Level two (2) support for digital payment issue.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide technical support in identifying, investigating, and resolving payment</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">issues.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Proactive monitoring of processes and transactions across different payments</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">leading to the identification of potential glitches.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure payment channels have a stable connection with the payment service </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">providers and be available to provide quick responses to payment services and</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">channel-related issues escalated internally or by external partners.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Collaborate with the Product Management and Research & Development</span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">(R&D) teams to suggest/recommend new initiatives as well as optimisations </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">of the payment service and channels performance to ensure improved </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">customers’ experience.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Track issues and work with component teams for timely resolution of</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">down times on any of the payment services and/or channels.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Analyse and interpret application logs and traces to identify failures and</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">resolve the identified issues without breaching SLA.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Taking up technical engagement with switches, partner banks, aggregators,</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">and payment service providers.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Support UAT and deployment of new channel features or integrations.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain a strong knowledge base and playbook for incident resolution</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Prepare daily/weekly/monthly reports on channel performance, costs, and</span></span></span></li><li style=\"margin-left:20px;margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">incident logs.</span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Job Requirement</b>:</span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> A minimum of a Bachelor’s or Higher National Diploma (HND) degree in</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Computer Science, Engineering, or any related field, or equivalent experience</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">is required.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> At least four (4) years of related experience are required.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong understanding of digital payments ecosystem (cards, wallets, POS,</span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">USSD, payin/payout) and technically skilled to manage and support of digital</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">payment solutions.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Excellent understanding transaction process flow on different payment</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">systems, especially, bills payment services, value added services (VAS), funds</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">transfer systems, POS and card payment systems.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Intermediate knowledge of ISO 8583 messaging.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Hands-on experience with payment services monitoring and incident</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">management tools.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong communication with stakeholder and management skills.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Ability to work in a shifts model and 24/7 operations.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Effective use of database querying languages and tools to develop</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">queries/reports and analyze business process data is an added advantage.</span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Advanced proficiency in problem-solving and analytical skills with attention</span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">             to detail, ability to investigate and address application issues.</span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong work ethics and service mentality with the ability to manage multiple</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">tasks.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience working with reporting tools (Excel, SQL, BI tools) is an</span></span></span></li></ul>",
    "description_text": "Job Description (JD) – Senior Channel Support Specialist\n Job Title: Senior Channels Support Specialist\n Summary about the Role and Purpose\n The role is for Senior Channel Support Specialist who is passionate about our mission\n of driving financial inclusion in Africa. The ideal candidate will play an essential role\n in ensuring that payments made by PalmPay customers or businesses are processed\n correctly and in good time. The ideal role holder will also be tasked with resolving\n any issues that arise with these transactions processing and availability of the payment\n channels as need arises. To ensure the smooth operation, monitoring, and support of\n all digital payment channels (e.g., Payin, Payout, funds transfers, POS, USSD, Mobile\n Wallet, Card, Agency Banking, etc.). The role involves real-time monitoring, issue\n escalation, incident management, performance analysis, and proactive communication\n with internal component teams and external partners to guarantee service availability,\n stability, transaction success, and customer satisfaction.\n Job Responsibilities : Responsible for the availability, stability, reliability, and operation of payment  systems by monitoring, supporting, and optimising production systems and  services\n  Independently provide Level two (2) support for digital payment issue.\n Provide technical support in identifying, investigating, and resolving payment   issues.\n Proactive monitoring of processes and transactions across different payments   leading to the identification of potential glitches.\n Ensure payment channels have a stable connection with the payment service  providers and be available to provide quick responses to payment services and   channel-related issues escalated internally or by external partners.\n  Collaborate with the Product Management and Research & Development (R&D) teams to suggest/recommend new initiatives as well as optimisations  of the payment service and channels performance to ensure improved  customers’ experience.\n Track issues and work with component teams for timely resolution of   down times on any of the payment services and/or channels.\n Analyse and interpret application logs and traces to identify failures and   resolve the identified issues without breaching SLA.\n  Taking up technical engagement with switches, partner banks, aggregators,   and payment service providers.\n Support UAT and deployment of new channel features or integrations.\n Maintain a strong knowledge base and playbook for incident resolution\n  Prepare daily/weekly/monthly reports on channel performance, costs, and\n incident logs.\n Job Requirement :  A minimum of a Bachelor’s or Higher National Diploma (HND) degree in   Computer Science, Engineering, or any related field, or equivalent experience   is required.\n  At least four (4) years of related experience are required.\n Strong understanding of digital payments ecosystem (cards, wallets, POS, USSD, payin/payout) and technically skilled to manage and support of digital   payment solutions.\n  Excellent understanding transaction process flow on different payment   systems, especially, bills payment services, value added services (VAS), funds   transfer systems, POS and card payment systems.\n  Intermediate knowledge of ISO 8583 messaging.\n  Hands-on experience with payment services monitoring and incident   management tools.\n Strong communication with stakeholder and management skills.\n  Ability to work in a shifts model and 24/7 operations.\n Effective use of database querying languages and tools to develop   queries/reports and analyze business process data is an added advantage.\n Advanced proficiency in problem-solving and analytical skills with attention\n              to detail, ability to investigate and address application issues. Strong work ethics and service mentality with the ability to manage multiple   tasks.\n Experience working with reporting tools (Excel, SQL, BI tools) is an",
    "jsonld_jobposting": {
      "url": "https://palmpaylimited.applytojob.com/apply/dGUYoBQyTz/SENIOR-CHANNELS-SUPPORT-SPECIALIST",
      "@type": "JobPosting",
      "title": "SENIOR CHANNELS  SUPPORT SPECIALIST",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-01",
      "description": "<span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Job Description (JD) – Senior Channel Support Specialist</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Job Title: Senior Channels Support Specialist</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:115%;\">Summary about the Role and Purpose</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">The role is for Senior Channel Support Specialist who is passionate about our mission</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">of driving financial inclusion in Africa. The ideal candidate will play an essential role</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">in ensuring that payments made by PalmPay customers or businesses are processed</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">correctly and in good time. The ideal role holder will also be tasked with resolving</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">any issues that arise with these transactions processing and availability of the payment</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">channels as need arises. To ensure the smooth operation, monitoring, and support of</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">all digital payment channels (e.g., Payin, Payout, funds transfers, POS, USSD, Mobile</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Wallet, Card, Agency Banking, etc.). The role involves real-time monitoring, issue</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">escalation, incident management, performance analysis, and proactive communication</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">with internal component teams and external partners to guarantee service availability,</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">stability, transaction success, and customer satisfaction.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Job Responsibilities</b>:</span></span></span><ul><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Responsible for the availability, stability, reliability, and operation of payment</span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> systems by monitoring, supporting, and optimising production systems and </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">services</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Independently provide Level two (2) support for digital payment issue.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide technical support in identifying, investigating, and resolving payment</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">issues.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Proactive monitoring of processes and transactions across different payments</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">leading to the identification of potential glitches.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure payment channels have a stable connection with the payment service </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">providers and be available to provide quick responses to payment services and</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">channel-related issues escalated internally or by external partners.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Collaborate with the Product Management and Research & Development</span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">(R&D) teams to suggest/recommend new initiatives as well as optimisations </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">of the payment service and channels performance to ensure improved </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">customers’ experience.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Track issues and work with component teams for timely resolution of</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">down times on any of the payment services and/or channels.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Analyse and interpret application logs and traces to identify failures and</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">resolve the identified issues without breaching SLA.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Taking up technical engagement with switches, partner banks, aggregators,</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">and payment service providers.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Support UAT and deployment of new channel features or integrations.</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain a strong knowledge base and playbook for incident resolution</span></span></span></li><li style=\"margin-left:20px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Prepare daily/weekly/monthly reports on channel performance, costs, and</span></span></span></li><li style=\"margin-left:20px;margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">incident logs.</span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Job Requirement</b>:</span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> A minimum of a Bachelor’s or Higher National Diploma (HND) degree in</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Computer Science, Engineering, or any related field, or equivalent experience</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">is required.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> At least four (4) years of related experience are required.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong understanding of digital payments ecosystem (cards, wallets, POS,</span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">USSD, payin/payout) and technically skilled to manage and support of digital</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">payment solutions.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Excellent understanding transaction process flow on different payment</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">systems, especially, bills payment services, value added services (VAS), funds</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">transfer systems, POS and card payment systems.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Intermediate knowledge of ISO 8583 messaging.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Hands-on experience with payment services monitoring and incident</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">management tools.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong communication with stakeholder and management skills.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"> Ability to work in a shifts model and 24/7 operations.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Effective use of database querying languages and tools to develop</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">queries/reports and analyze business process data is an added advantage.</span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Advanced proficiency in problem-solving and analytical skills with attention</span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">             to detail, ability to investigate and address application issues.</span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong work ethics and service mentality with the ability to manage multiple</span></span></span> <span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">tasks.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience working with reporting tools (Excel, SQL, BI tools) is an</span></span></span></li></ul>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "",
          "addressRegion": "Lagos",
          "addressLocality": "Opebi, Ikeja"
        }
      },
      "validThrough": "2026-08-30",
      "uniqueJobCode": "job_20260601130754_WBRBCVM2PTTMH1F6",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20210727130736_X9P4K3DVR1BVCBNJ/logos/20210731123558_8f7be03e-palmpay.jpg",
        "name": "PALMPAY LIMITED",
        "@type": "Organization",
        "sameAs": "https://www.palmpay.com"
      },
      "experienceRequirements": "Experienced"
    }
  },
  "list_job": {
    "id": "dGUYoBQyTz",
    "title": "SENIOR CHANNELS SUPPORT SPECIALIST",
    "detailUrl": "https://palmpaylimited.applytojob.com/apply/jobs/details/dGUYoBQyTz?&"
  },
  "detail_errors": []
}