VP, Customer Success

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    "heading": "VP, Customer Success",
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    "description_html": "<span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">VP, Customer Success (Tampa, FL – Hybrid)</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Candidates must be legally authorized to work in the United States.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Job Title</span>: VP, Customer Success</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Compensation:</span> $140,000 - $160,000 annually plus quarterly incentive</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Location:</span> Tampa, FL (Hybrid)</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Work Environment:</span> Onsite in Tampa with remote flexibility; occasional travel for customer visits and executive meetings</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Why Choose Us?</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As VP, Customer Success, you’ll build and scale a customer success organization that drives onboarding excellence, retention, and expansion revenue growth. Join a mission-driven team where you’ll have direct impact on customer lifetime value and play a critical role in shaping how we deliver seamless post-sale experiences and measurable commercial outcomes.</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">What We’re Looking For</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">We’re looking for a strategic, customer-centric leader to own Cosán’s customer success function from the ground up. The ideal candidate has deep experience building or scaling customer success organizations with direct revenue accountability, ideally in healthcare services or health tech. You bring a strong operational mindset, thrive in fast-paced growth environments, and know how to design processes, playbooks, and metrics that drive retention and expansion. You’re a collaborative leader who partners seamlessly across sales, clinical, operations, product, and finance to ensure customers realize value quickly and consistently.</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">What You’ll Do</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Customer Success Strategy</span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Design and execute a scalable customer success strategy aligned with retention and expansion objectives. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Establish the operating model, customer segmentation, engagement cadence, and success planning frameworks.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Customer Onboarding</span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Lead the practice onboarding experience end-to-end. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Partner with clinical, implementation, and operations teams to standardize processes. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Establish metrics for onboarding success, time to value, and adoption milestones.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Retention & Expansion Revenue</span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Own retention and expansion revenue targets with direct accountability. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Develop account growth strategies to maximize customer lifetime value. - </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Build disciplined forecasting for renewals and upsell/cross-sell opportunities.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Team Leadership</span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Recruit, develop, and lead a high-performing customer success team. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Provide coaching, enablement, and clear KPIs. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Establish career paths and foster a customer-centric, accountable culture.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Customer Insights & Executive Reporting</span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Serve as the voice of the customer across the organization. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Develop dashboards and executive reporting on customer health, retention, and expansion. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Partner with sales, operations, and finance on forecasting and performance analysis.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Required Qualifications</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">10+ years of customer success, account management, or client services experience with at least 5 years in a senior leadership role.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Proven experience building or scaling a customer success organization with direct revenue accountability.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Strong background in healthcare services, health tech, or SaaS serving provider organizations.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Demonstrated success driving retention and expansion within complex, multi-stakeholder customer environments.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Experience leading teams that include early-career or internally promoted talent.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Strong operational mindset with ability to design processes, playbooks, and metrics from the ground up.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Highly collaborative leader with experience working cross-functionally across sales, clinical, operations, product, and finance.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Strong CRM and analytics acumen (Salesforce, HubSpot); data-driven approach to customer health.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Bachelor’s degree required.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Exceptional leadership, communication, and relationship management skills.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Preferred Qualifications</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">MBA or advanced degree in Business Administration or related field.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Experience in value-based care, chronic care management, or care coordination services.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Background in healthcare provider or payer organizations.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Familiarity with healthcare metrics (Net Revenue Retention, churn, expansion metrics).</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Experience implementing customer success platforms or tools.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Track record of achieving >90% net revenue retention.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Compensation & Benefits</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">$140,000 - $160,000 annually plus quarterly incentive</span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Unlimited Paid Time Off + Company Holidays.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Medical, Dental, Vision Insurance.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Complimentary Life Insurance.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">401(k) Plan.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Employee Assistance Program including mental health resources.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Company-provided equipment (laptop, monitor, headset, etc.).</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Work Environment & Requirements</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Work Arrangement: Hybrid – Tampa, FL office with remote flexibility.</span></span><ul><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Location: 6911 Pistol Range Rd, Tampa, FL 33635.</span></span></li></ul></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Occasional travel required for customer site visits, executive meetings, and team engagement.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Ability to sit for extended periods while managing customer interactions and analytics.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Ability to communicate clearly with customers at all levels and with executives.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">If you’re a strategic customer success leader ready to build and scale a high-performing organization in healthcare, we want to hear from you. Apply today and help shape the future of Cosán’s customer success function!</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-style:italic;\">Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.</span></span></span><br> ",
    "description_text": "VP, Customer Success (Tampa, FL – Hybrid)\n Candidates must be legally authorized to work in the United States.\n Job Title : VP, Customer Success\n Compensation: $140,000 - $160,000 annually plus quarterly incentive\n Location: Tampa, FL (Hybrid)\n Work Environment: Onsite in Tampa with remote flexibility; occasional travel for customer visits and executive meetings\n Why Choose Us?\n Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As VP, Customer Success, you’ll build and scale a customer success organization that drives onboarding excellence, retention, and expansion revenue growth. Join a mission-driven team where you’ll have direct impact on customer lifetime value and play a critical role in shaping how we deliver seamless post-sale experiences and measurable commercial outcomes.\n What We’re Looking For\n We’re looking for a strategic, customer-centric leader to own Cosán’s customer success function from the ground up. The ideal candidate has deep experience building or scaling customer success organizations with direct revenue accountability, ideally in healthcare services or health tech. You bring a strong operational mindset, thrive in fast-paced growth environments, and know how to design processes, playbooks, and metrics that drive retention and expansion. You’re a collaborative leader who partners seamlessly across sales, clinical, operations, product, and finance to ensure customers realize value quickly and consistently.\n What You’ll Do\n Customer Success Strategy Design and execute a scalable customer success strategy aligned with retention and expansion objectives.\n Establish the operating model, customer segmentation, engagement cadence, and success planning frameworks.\n Customer Onboarding Lead the practice onboarding experience end-to-end.\n Partner with clinical, implementation, and operations teams to standardize processes.\n Establish metrics for onboarding success, time to value, and adoption milestones.\n Retention & Expansion Revenue Own retention and expansion revenue targets with direct accountability.\n Develop account growth strategies to maximize customer lifetime value. -\n Build disciplined forecasting for renewals and upsell/cross-sell opportunities.\n Team Leadership Recruit, develop, and lead a high-performing customer success team.\n Provide coaching, enablement, and clear KPIs.\n Establish career paths and foster a customer-centric, accountable culture.\n Customer Insights & Executive Reporting Serve as the voice of the customer across the organization.\n Develop dashboards and executive reporting on customer health, retention, and expansion.\n Partner with sales, operations, and finance on forecasting and performance analysis.\n Required Qualifications 10+ years of customer success, account management, or client services experience with at least 5 years in a senior leadership role.\n Proven experience building or scaling a customer success organization with direct revenue accountability.\n Strong background in healthcare services, health tech, or SaaS serving provider organizations.\n Demonstrated success driving retention and expansion within complex, multi-stakeholder customer environments.\n Experience leading teams that include early-career or internally promoted talent.\n Strong operational mindset with ability to design processes, playbooks, and metrics from the ground up.\n Highly collaborative leader with experience working cross-functionally across sales, clinical, operations, product, and finance.\n Strong CRM and analytics acumen (Salesforce, HubSpot); data-driven approach to customer health.\n Bachelor’s degree required.\n Exceptional leadership, communication, and relationship management skills.\n Preferred Qualifications MBA or advanced degree in Business Administration or related field.\n Experience in value-based care, chronic care management, or care coordination services.\n Background in healthcare provider or payer organizations.\n Familiarity with healthcare metrics (Net Revenue Retention, churn, expansion metrics).\n Experience implementing customer success platforms or tools.\n Track record of achieving >90% net revenue retention.\n Compensation & Benefits $140,000 - $160,000 annually plus quarterly incentive .\n Unlimited Paid Time Off + Company Holidays.\n Medical, Dental, Vision Insurance.\n Complimentary Life Insurance.\n 401(k) Plan.\n Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.\n Employee Assistance Program including mental health resources.\n Company-provided equipment (laptop, monitor, headset, etc.).\n Work Environment & Requirements Work Arrangement: Hybrid – Tampa, FL office with remote flexibility. Location: 6911 Pistol Range Rd, Tampa, FL 33635.\n Occasional travel required for customer site visits, executive meetings, and team engagement.\n Ability to sit for extended periods while managing customer interactions and analytics.\n Ability to communicate clearly with customers at all levels and with executives.\n Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n If you’re a strategic customer success leader ready to build and scale a high-performing organization in healthcare, we want to hear from you. Apply today and help shape the future of Cosán’s customer success function!\n Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.",
    "jsonld_jobposting": {
      "url": "https://cosan.applytojob.com/apply/O2yImqNLMf/VP-Customer-Success",
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      "title": "VP, Customer Success",
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      "datePosted": "2026-05-18",
      "description": "<span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">VP, Customer Success (Tampa, FL – Hybrid)</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Candidates must be legally authorized to work in the United States.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Job Title</span>: VP, Customer Success</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Compensation:</span> $140,000 - $160,000 annually plus quarterly incentive</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Location:</span> Tampa, FL (Hybrid)</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Work Environment:</span> Onsite in Tampa with remote flexibility; occasional travel for customer visits and executive meetings</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Why Choose Us?</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As VP, Customer Success, you’ll build and scale a customer success organization that drives onboarding excellence, retention, and expansion revenue growth. Join a mission-driven team where you’ll have direct impact on customer lifetime value and play a critical role in shaping how we deliver seamless post-sale experiences and measurable commercial outcomes.</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">What We’re Looking For</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">We’re looking for a strategic, customer-centric leader to own Cosán’s customer success function from the ground up. The ideal candidate has deep experience building or scaling customer success organizations with direct revenue accountability, ideally in healthcare services or health tech. You bring a strong operational mindset, thrive in fast-paced growth environments, and know how to design processes, playbooks, and metrics that drive retention and expansion. You’re a collaborative leader who partners seamlessly across sales, clinical, operations, product, and finance to ensure customers realize value quickly and consistently.</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">What You’ll Do</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Customer Success Strategy</span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Design and execute a scalable customer success strategy aligned with retention and expansion objectives. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Establish the operating model, customer segmentation, engagement cadence, and success planning frameworks.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Customer Onboarding</span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Lead the practice onboarding experience end-to-end. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Partner with clinical, implementation, and operations teams to standardize processes. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Establish metrics for onboarding success, time to value, and adoption milestones.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Retention & Expansion Revenue</span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Own retention and expansion revenue targets with direct accountability. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Develop account growth strategies to maximize customer lifetime value. - </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Build disciplined forecasting for renewals and upsell/cross-sell opportunities.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Team Leadership</span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Recruit, develop, and lead a high-performing customer success team. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Provide coaching, enablement, and clear KPIs. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Establish career paths and foster a customer-centric, accountable culture.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Customer Insights & Executive Reporting</span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Serve as the voice of the customer across the organization. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Develop dashboards and executive reporting on customer health, retention, and expansion. </span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Partner with sales, operations, and finance on forecasting and performance analysis.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Required Qualifications</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">10+ years of customer success, account management, or client services experience with at least 5 years in a senior leadership role.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Proven experience building or scaling a customer success organization with direct revenue accountability.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Strong background in healthcare services, health tech, or SaaS serving provider organizations.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Demonstrated success driving retention and expansion within complex, multi-stakeholder customer environments.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Experience leading teams that include early-career or internally promoted talent.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Strong operational mindset with ability to design processes, playbooks, and metrics from the ground up.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Highly collaborative leader with experience working cross-functionally across sales, clinical, operations, product, and finance.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Strong CRM and analytics acumen (Salesforce, HubSpot); data-driven approach to customer health.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Bachelor’s degree required.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Exceptional leadership, communication, and relationship management skills.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Preferred Qualifications</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">MBA or advanced degree in Business Administration or related field.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Experience in value-based care, chronic care management, or care coordination services.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Background in healthcare provider or payer organizations.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Familiarity with healthcare metrics (Net Revenue Retention, churn, expansion metrics).</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Experience implementing customer success platforms or tools.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Track record of achieving >90% net revenue retention.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Compensation & Benefits</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">$140,000 - $160,000 annually plus quarterly incentive</span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Unlimited Paid Time Off + Company Holidays.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Medical, Dental, Vision Insurance.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Complimentary Life Insurance.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">401(k) Plan.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Employee Assistance Program including mental health resources.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Company-provided equipment (laptop, monitor, headset, etc.).</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Work Environment & Requirements</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Work Arrangement: Hybrid – Tampa, FL office with remote flexibility.</span></span><ul><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Location: 6911 Pistol Range Rd, Tampa, FL 33635.</span></span></li></ul></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Occasional travel required for customer site visits, executive meetings, and team engagement.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Ability to sit for extended periods while managing customer interactions and analytics.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Ability to communicate clearly with customers at all levels and with executives.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">If you’re a strategic customer success leader ready to build and scale a high-performing organization in healthcare, we want to hear from you. Apply today and help shape the future of Cosán’s customer success function!</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"> </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-style:italic;\">Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.</span></span></span><br> ",
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