Data and Insights Analyst

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    "datePosted": "2026-06-02T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<h1>Company Overview</h1>\n<p>Founded in 2019, Apex Service Partners is the nationwide leader in residential home services – HVAC, plumbing, and electrical – operating in 46 states with 150+ locations, and $3B+ in annual revenue. Apex is home to 50+ leading brands within their respective markets.</p>\n<p> </p>\n<p>As part of their overarching mission, Apex is dedicated to leveraging the power of people. The organization strives to create exceptional career experiences and limitless opportunities for every teammate – whether mastering a front-line skilled trade, excelling in a vital support role, or serving in rapidly growing leadership roles. By combining strong local brands with the resources, support, and culture of a national organization, Apex helps service professionals thrive while delivering an outstanding customer experience—rooted in trust, professionalism, and service excellence. </p>\n<p> </p>\n<h1>Data & Insights Analyst (Marketing)</h1>\n<p><u>Mission of the Role:</u></p>\n<p> </p>\n<p>The Apex National Marketing Team is looking for a Marketing Data & Insights Analyst who is passionate about helping build a world-class marketing organization through customer data & insights. This individual would be responsible for (i) platform administration – onboarding new businesses to our customer experience platform; (ii) supporting business leaders across the country with platform training and best practices; (iii) analyzing customer data and business performance data to uncover key trends; and (iv) transforming marketing & customer data into clear, actionable insights that drive smarter decisions, stronger performance, and measurable impact.</p>\n<p>This role is highly analytical, strategic, and data-oriented, suited for someone who excels in a fast-paced environment. The ideal candidate will bring strong analytical capabilities and a high level of curiosity and emotional intelligence, enabling effective collaboration across the organization. By analyzing our customer, marketing & financial data, this role will contribute to the Company's customer growth and customer retention.</p>\n<p><u>Responsibilities:</u></p>\n<ul>\n <li>Develop and maintain the customer experience platform in partnership with Medallia, including KPI frameworks and recurring reports that support decision-making. </li>\n <li>Ensure data accuracy, consistency, and integrity across systems and tools.</li>\n <li>Manage and integrate data from our CX platform, Customer Data Platform (CDP), analytics platforms, brand health research and external sources.</li>\n <li>Lead the onboarding of new businesses to cNPS platform. Facilitate training, knowledge sharing and address regional needs.</li>\n <li>Act as the trusted point of contact for 6 regions, responding to questions and helping to quickly resolve issues. </li>\n <li>Share best practices, toolkits, and playbooks to improve efficiency and consistency across markets. Identify challenges in local execution and recommend process improvements to regional leaders. </li>\n <li>Track and report on both local and national performance metrics, identifying trends, risks and opportunities. <u>Partner with marketing data engineer to build tools that enable regional leaders to run local analysis with ease. </u></li>\n <li>Translate complex data into clear, compelling insights and actionable recommendations for local operators and marketing leads across the organization.</li>\n <li>Inform marketing strategy, segmentation, messaging, targeting, and optimization using data-driven insights.</li>\n <li>Support Partner Services Marketing team with ad-hoc data analysis capabilities such as A/B testing and attribution modeling. </li>\n <li>Collaborate with cross-functional teams to align data strategies with organizational goals.</li>\n</ul>\n<p><u>Experience:</u></p>\n<ul>\n <li>Bachelor’s degree in Marketing, Economics, Finance, Mathematics, Statistics, Information Technology, Data Science or relevant fields.</li>\n <li>5+ years in marketing analytics, insights, or data-driven marketing roles. </li>\n <li>Strong experience working with marketing data (e.g., CRM data, brand health data, digital analytics, campaign performance).</li>\n <li>Advanced skills in Excel or Google Sheets; experience with BI tools (e.g., Tableau, Power BI). </li>\n <li>Proven ability to communicate insights clearly to senior stakeholders.</li>\n <li>Experience with Snowflake or other data engineering systems is a plus.</li>\n <li>Experience with AI, machine learning, or statistical analytics is a plus.</li>\n</ul>\n<p> </p>\n<p><u>Personal Characteristics:</u></p>\n<ul>\n <li>Thrives in a fast-paced, entrepreneurial environment; adapts quickly and solves problems with minimal ramp-up.</li>\n <li>Strategic thinker with strong commercial acumen.</li>\n <li>Analytical – finds meaning and action in numbers and is a data-driven decision-</li>\n <li>Strong storytelling and presentation skills.</li>\n <li>Strong executive presence and ability to influence cross-functional stakeholders.</li>\n</ul>\n<p> </p>\n<p><u>Other: </u></p>\n<p>Location: Dallas, TX </p>\n<p>Office Requirements: 4 days in office, 1 work from home (Wednesdays)</p>\n<p>Compensation: Competitive</p>\n<p>Other Benefits: medical, dental and vision coverage; unlimited PTO; 401(k) matching</p>",
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