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Home › Companies › 5d6a7973 5cc7 40eb A90f 9a2212229893 19000101 000001 › Call Center Member Support - Full-Time Bilingual

Call Center Member Support - Full-Time Bilingual

5d6a7973 5cc7 40eb A90f 9a2212229893 19000101 000001 · Fort Worth, TX, US, Fort Worth, TX · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company5d6a7973 5cc7 40eb A90f 9a2212229893 19000101 000001
TitleCall Center Member Support - Full-Time Bilingual
Normalized title-
Department / team-
LocationFort Worth, TX, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 5d6a7973 5cc7 40eb A90f 9a2212229893 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Fort Worth.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company5d6a7973 5cc7 40eb A90f 9a2212229893 19000101 000001
Source14b87239-79ff-46ec-a79e-f83d3a9ad367
ATS providerADP Workforce Now Recruiting

Description

Love Helping People? Join EECU as a Member Services Representative! Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch? In this role, you’ll assist members over the phone, providing top-tier support with their accounts while ensuring every interaction is efficient, courteous, and helpful . Plus, we offer a fantastic work-life balance—after 6 months of in-office training , you could be eligible to work a hybrid schedule (3 days in office, 2 days remote!) To be eligible for hybrid work, you must show that you can successfully work independently and meet productivity goals. Also you must have a reliable wired, high-speed internet and broadband connection (20Mbps+ download speed/ 5Mbps+ upload speed). Applicants must provide this requirement has been met. You provide the high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset). Why Join EECU? - Meaningful work helping members with their financial needs - Hybrid work flexibility after training - Supportive and engaging team environment - Opportunities to grow within the company If you’re ready to kickstart an exciting career where you can make a difference every day, apply now! Key responsibilities for this position will be to deliver exceptional service to our members by answering inbound calls timely, professionally and courteously. While maintaining performance standards in quality, attendance, and an overall team centric work ethic. Take ownership of each member while empathizing and prioritizing member needs. Build lasting relationships with our members by always being available, offer products and services as appropriate, and put each member first with every interaction. Protect the member and EECU from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt. Resolve conflicts and manage member expectations. Candidate is responsible for adherence to all Federal and State Rules and Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act and NCUA Privacy Regulations. Candidates for EECU should possess the following knowledge and experience: Minimum of one year prior call center or financial experience required Effective verbal and written communication with both external and internal members Problem Solving Skills Approach problems logically and with good judgment to ensure the appropriate member outcome Accuracy and attention to detail Required to abide by all applicable regulatory and department policy and procedures Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member Previous customer service experience Must be willing to work in a fast pace environment that requires 100% phone-based interaction Excellent attendance a MUST Ability to easily commute to call center in Downtown Fort Worth High school diploma or equivalent We are currently hiring for four positions with schedules ranging from: 2 positions on schedule 9:00 am – 6:00 pm, 9:00 am - 1:00 pm rotating Saturdays (2 Bilingual preferred) 1 position on schedule 10:00 am – 7:00 pm, 9:00 am - 1:00 pm rotating Saturdays (Bilingual preferred) EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions. For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with $4 billion in USD assets and serves over 297,000 members through 21 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’s readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being. EECU is an EOE/Vets/Disabled Employer. We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans' status or on the basis of disability. For more information on our organization and benefits please visit EECU Careers at www.eecu.org/careers . 2 positions on schedule 9:00 am – 6:00 pm, 9:00 am - 1:00 pm rotating Saturdays (2 Bilingual preferred); 1 position on schedule 10:00 am – 7:00 pm, 9:00 am - 1:00 pm rotating Saturdays (Bilingual preferred)

Full job record

Job IDa9e05c8d762e6e07be2c32601f5a31fd77226713
Org IDfe77f14f-f658-49d6-85ba-0573375915ef
Source ID14b87239-79ff-46ec-a79e-f83d3a9ad367
Board ID14b87239-79ff-46ec-a79e-f83d3a9ad367
Provideradp_workforcenow
Provider Job Key553414
TitleCall Center Member Support - Full-Time Bilingual
Normalized Title—
Statusactive
Activeyes
Location TextFort Worth, TX, US, Fort Worth, TX
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionTX
CityFort Worth
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5d6a7973-5cc7-40eb-a90f-9a2212229893&ccId=19000101_000001&lang=en_US&type=JS&jobId=553414&jwId=9201260152420_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5d6a7973-5cc7-40eb-a90f-9a2212229893&ccId=19000101_000001&lang=en_US&type=JS&jobId=553414&jwId=9201260152420_1
First Seen At2026-06-06 11:59:02Z
Last Seen At2026-06-06 11:59:02Z
Last Checked At2026-06-06 11:59:02Z
Last Changed At2026-06-06 11:59:02Z
Inactive At—
Source Posted At2026-06-05 22:23:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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Native Structured
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rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.11.23/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <strong data-start=\"3\" data-end=\"73\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Love Helping People? Join EECU as a Member Services Representative!</span></strong><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;<br><br></span><p data-start=\"80\" data-end=\"295\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Are you passionate about delivering <strong data-start=\"116\" data-end=\"131\">exceptional</strong> member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch? &nbsp;</span></p><p data-start=\"297\" data-end=\"639\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">In this role, you&rsquo;ll assist members over the phone, providing <strong data-start=\"359\" data-end=\"379\">top-tier support</strong> with their accounts while ensuring every interaction is <strong data-start=\"436\" data-end=\"473\">efficient, courteous, and helpful</strong>. Plus, we offer a fantastic work-life balance&mdash;after <strong data-start=\"526\" data-end=\"560\">6 months of in-office training</strong>, you could be eligible to work a hybrid schedule<strong data-start=\"578\" data-end=\"632\">&nbsp;</strong>(3 days in office, 2 days remote!)&nbsp;</span></p><p data-start=\"297\" data-end=\"639\"><span style=\"background-color: transparent; font-family: tahoma, sans-serif; font-size: 16px;\" id=\"isPasted\">To be eligible for hybrid work, you must show that you can successfully work independently and meet productivity goals. Also you must have a reliable wired, high-speed internet and broadband connection (20Mbps+ download speed/ 5Mbps+ upload speed). Applicants must provide this requirement has been met. You provide the high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset).</span></p><p data-start=\"641\" data-end=\"859\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;<strong data-start=\"644\" data-end=\"661\">Why Join EECU?</strong><br data-start=\"661\" data-end=\"664\">- Meaningful work helping members with their financial needs<br data-start=\"724\" data-end=\"727\">- Hybrid work flexibility after training<br data-start=\"767\" data-end=\"770\" data-is-only-node=\"\">- Supportive and engaging team environment<br data-start=\"812\" data-end=\"815\">- Opportunities to grow within the company</span></p><p data-start=\"861\" data-end=\"975\" data-is-last-node=\"\" data-is-only-node=\"\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">If you&rsquo;re ready to kickstart an exciting career where you can make a difference every day, <strong>apply now!</strong>&nbsp;</span><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></span></p><p><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 16px; font-family: tahoma, sans-serif;\">Key responsibilities for this\nposition will be to deliver exceptional service to our members by answering\ninbound calls timely, professionally and courteously. While maintaining\nperformance standards in quality, attendance, and an overall team centric work\nethic. Take ownership of each member while empathizing and prioritizing member\nneeds. Build lasting relationships with our members by always being available,\noffer products and services as appropriate, and put each member first with\nevery interaction. Protect the member and EECU from potential identity theft or\nfraud by accurately verifying members, keep information confidential, and raise\nconcerns when in doubt. Resolve conflicts and manage member expectations.\nCandidate is responsible for adherence to all Federal and State Rules and\nRegulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank\nBribery Act and NCUA Privacy Regulations. &nbsp;</span></p><p><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 16px; font-family: tahoma, sans-serif;\">Candidates for EECU should possess\nthe following knowledge and experience:&nbsp;</span></p><ul type=\"disc\"><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Minimum of one year prior call center or financial experience required&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Effective verbal and written communication with both external and internal members&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Problem Solving Skills&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Approach problems logically and with good judgment to ensure the appropriate member outcome&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Accuracy and attention to detail&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Required to abide by all applicable regulatory and department policy and procedures&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Previous customer service experience&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Must be willing to work in a fast pace environment that requires 100% phone-based interaction&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Excellent attendance a MUST&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Ability to easily commute to call center in Downtown Fort Worth&nbsp;</span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">High school diploma or equivalent <span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\" data-pasted=\"true\"><br></span></span></li></ul><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-family: tahoma, sans-serif; font-size: 16px;\" data-pasted=\"true\"><strong><br>We are currently hiring for four positions with schedules ranging from:</strong></span></span><ul><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif; font-weight: bold;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><strong>2 positions on schedule 9:00 am &ndash; 6:00 pm, 9:00 am - 1:00&nbsp;</strong>pm rotating Saturdays (2 Bilingual preferred)</span></span></li><li style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif; font-weight: bold;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">1 position on schedule 10:00 am &ndash; 7:00 pm, 9:00 am - 1:00 pm rotating Saturdays (Bilingual preferred)</span></span><span style=\"font-weight: bold; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><strong><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></strong></span></li></ul><p style=\"vertical-align: middle; color: black; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-family: tahoma, sans-serif; font-size: 16px;\">EECU will, in compliance with applicable laws, evaluate an applicant&#39;s credit history. Only applicants with good credit history will be considered for open positions. &nbsp;</span></p><p><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 16px; font-family: tahoma, sans-serif;\">For more than 90 years, Fort\nWorth-based EECU community credit union has been committed to providing members\nA Better Way of Banking&reg;. Today, EECU is one of the largest credit unions in\nTexas with $4 billion in USD assets and serves over 297,000 members\nthrough 21 financial centers across North Texas. In the true spirit of the\ncredit union philosophy &ldquo;people helping people&rdquo; EECU was recently honored with\nthe Fort Worth Business Press Corporate Philanthropy Award for employee\nvolunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram&rsquo;s\nreaders, and became the 1st credit union in Fort Worth to become Blue Zones\ncertified for promoting employee well-being. &nbsp;</span></p><p><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 16px; font-family: tahoma, sans-serif;\">EECU is an EOE/Vets/Disabled\nEmployer.&nbsp;</span></p><p><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 16px; font-family: tahoma, sans-serif;\">We are an Equal Opportunity\nEmployer and do not discriminate against applicants due to veterans&#39; status or\non the basis of disability.&nbsp;</span></p><p><span style=\"color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 16px; font-family: tahoma, sans-serif;\">For more information on our organization\nand benefits please visit&nbsp;</span><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\"><a href=\"https://workforcenow.adp.com/jobs/apply/posting.html?client=eecu&ccId=19000101_000001&type=MP&lang=en_US\" style=\"font-size: 16px;\">EECU Careers</a></span><span style=\"color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 16px; font-family: tahoma, sans-serif;\">&nbsp;at&nbsp;</span><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\"><a href=\"http://www.eecu.org/careers\" style=\"font-size: 16px;\"><span style=\"font-weight: bold; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">www.eecu.org/careers</span></a></span><span style=\"font-weight: bold; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 16px; font-family: tahoma, sans-serif;\">.&nbsp;</span><span style=\"color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 16px; font-family: tahoma, sans-serif;\">&nbsp; &nbsp;</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>2 positions on schedule 9:00 am – 6:00 pm, 9:00 am - 1:00 pm rotating Saturdays (2 Bilingual preferred); <br/>1 position on schedule 10:00 am – 7:00 pm, 9:00 am - 1:00 pm rotating Saturdays (Bilingual preferred)",
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