Case Manager Lead

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  "location": {
    "raw": "Eugene, Oregon, 97401, United States",
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    "country": "United States",
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    "id": "33",
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    "location": {
      "city": "Eugene",
      "state": "Oregon"
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    "jobOpeningName": "Case Manager Lead",
    "departmentLabel": "Lane County",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Eugene",
      "state": "Oregon",
      "postalCode": "97401",
      "addressCountry": "United States"
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    "datePosted": "2026-03-03",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Case Manager Lead provides consultation, technical guidance, and quality oversight to direct service staff delivering Health-Related Social Needs (HRSN) services. This role supports case planning, workflow coordination, case review, and program compliance efforts to ensure high-quality, trauma-informed service delivery.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Case Manager Lead collaborates closely with supervisors and multidisciplinary teams to strengthen staff performance, promote adherence to agency standards, and support effective client outcomes.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Essential Duties</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provides coaching, consultation, and technical assistance to HRSN case management staff.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Reviews case documentation and service delivery practices to ensure quality, compliance, and adherence to agency standards.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Supports operational coordination, workflow monitoring, and program audit activities.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Job Functions</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Serves as a subject matter resource to HRSN staff regarding policies, procedures, statutes, and regulatory requirements.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Interprets and communicates updates to program rules, eligibility requirements, and agency standards.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provides training and ongoing coaching related to case planning, safety planning (including domestic violence considerations), and client engagement strategies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Observes staff performance and provides constructive feedback to supervisors to support professional development.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Conducts case reviews to assess the quality of case plans, safety plans, assessments, and engagement strategies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Audits case files and documentation to ensure completeness, accuracy, and compliance with federal, state, and agency standards.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identifies workflow gaps or implementation concerns and recommends corrective actions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Facilitates and participates in case staffing and multidisciplinary team meetings.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Advises staff on caseload management, service coordination, and appropriate use of rent and utility assistance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Tracks workflow and monitors deadlines to ensure compliance with program requirements.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provides modeling and coaching by meeting with clients alongside caseworkers when appropriate.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Liaises with community partners, service providers, landlords, courts, and Coordinated Care Organizations (CCOs) to support coordinated service delivery.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Supports court-related processes and provides guidance to staff accompanying clients to hearings.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintains professional communication with law enforcement, attorneys, and community agencies as needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensures confidentiality and adherence to agency policies, trauma-informed care principles, and harm reduction practices.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Performs additional duties as assigned in support of program operations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Supervisory Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This position does not have formal hiring or termination authority.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provides coaching, technical guidance, case review, and performance feedback to HRSN case management staff in coordination with the Program Supervisor or Program Manager.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">High school diploma or equivalent required.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Minimum of 1–3 years of experience in social services, housing navigation, or case management.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Demonstrated ability to interpret and apply federal, state, and local program requirements.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong organizational, communication, and problem-solving skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience maintaining confidential client records and using data management systems.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Basic computer proficiency (Google Suite, case management software).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to collaborate with multidisciplinary teams and community partners.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Valid driver’s license and reliable transportation required.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Four (4) or more years of experience in case management, HRSN, or care coordination.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Prior leadership or mentoring experience supporting case management staff.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with Oregon Health Plan, CCOs, and OHA 1115 Waiver HRSN programs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Knowledge of trauma-informed care, motivational interviewing, and person-centered planning.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience working with diverse, marginalized, or rural populations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Bilingual proficiency preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience using systems such as Unite Us, Epic, or Salesforce Health Cloud.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why Just Compassion: Benefits &amp; Total Rewards</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Just Compassion is committed to supporting the health, well-being, and professional growth of our team members. Benefits for eligible employees may include:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Medical, dental, and vision insurance plans</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Individual Retirement Account (IRA) retirement savings option</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Paid time off (PTO) for eligible employees</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Paid sick time in accordance with Oregon law</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Wellness time to support overall employee well-being</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Eleven (11) paid holidays annually</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Professional development opportunities</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">.</span></p>",
    "compensation": "$28-$31/hour",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://justcompassionewc.bamboohr.com/careers/33",
    "employmentStatusLabel": "Full-Time"
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