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    "requisitionDescription": "<div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.6.15/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p data-pasted=\"true\"><strong>Job Posting: Desktop Support Analyst (On-Site &ndash; Roseville)</strong></p><p><strong>Department:</strong> Information Technology<br><strong>Location:</strong> Roseville, CA<br><strong>Position Type:</strong> Full-Time, Onsite<br><strong>Reports To:</strong> IT Manager</p><p><strong>Position Summary</strong></p><p>The Desktop Support Analyst provides onsite deskside support for employees, resolves daily service requests, and acts as the primary escalation point for the Tier 1 Help Desk. This role ensures the availability, reliability, and performance of end-user technology and supports key IT operations.</p><p><strong>Key Responsibilities</strong></p><ul type=\"disc\"><li>Monitor the ITSM ticketing system; assign, resolve, or escalate incoming requests.</li><li>Provide remote and onsite support for hardware, software, networking, and account-related issues within established SLAs.</li><li>Assist users with technical needs and general inquiries.</li><li>Perform account management tasks, including onboarding, offboarding, and access adjustments.</li><li>Manage and track IT assets, including imaging, deployment, break/fix, and inventory updates.</li><li>Lift, move, and set up hardware such as PCs, monitors, and printers.</li><li>Process RMAs and coordinate with vendors for hardware replacement.</li><li>Conduct basic server, network, and UCaaS administration when required.</li><li>Maintain accurate ticket documentation, troubleshooting notes, and follow-up communication.</li><li>Collaborate with engineering teams to resolve escalated or recurring technical issues.</li><li>Create and update technical documentation, job aids, and knowledge base articles.</li><li>Perform additional duties as assigned by management.</li></ul><p><strong>Required Qualifications</strong></p><ul type=\"disc\"><li>2+ years of experience in a Tier 1 IT Help Desk or desktop support environment.</li><li>Hands-on experience troubleshooting Windows hardware, drivers, and components.</li><li>Proficiency in:<ul type=\"circle\"><li>Windows 10+ Enterprise &amp; macOS</li><li>Microsoft Office 365 Suite</li><li>Microsoft 365 Administration</li><li>Microsoft Intune</li><li>Microsoft Exchange</li><li>Active Directory / Azure AD hybrid environments</li><li>Networking fundamentals (wired/wireless)</li><li>Android &amp; iOS mobile devices</li><li>Printers (network and local)</li><li>Antivirus tools&nbsp;</li><li>Remote support platforms</li></ul></li></ul><p><strong>Skills &amp; Competencies</strong></p><p><strong>Problem Solving:</strong> Strong analytical abilities; resourceful in identifying solutions.<br><strong>Attention to Detail:</strong> Accurate documentation; effective multitasking; organized.<br><strong>Communication:</strong> Clear, professional verbal and written communication; customer focused.<br><strong>Customer Service:</strong> Demonstrates empathy, patience, active listening, and adaptability.<br><strong>Teamwork:</strong> Works well independently and collaboratively, respectfully.</p><p><strong>Physical Requirements</strong></p><ul type=\"disc\"><li>Ability to lift up to 75 lbs with reasonable accommodation.</li><li>Ability to stand or sit for extended periods.</li></ul><p><strong>Preferred Certifications</strong></p><ul type=\"disc\"><li>Microsoft Technology Associate (MTA)</li><li>Apple Certified Mac Technician (ACMT)</li><li>CompTIA A+</li><li>HDI Customer Service Representative (HDI-CSR)</li></ul><p><strong>Work Environment</strong></p><ul type=\"disc\"><li><strong>100% on-site</strong> role in <strong>Roseville</strong>.</li></ul><p><strong>APMC Culture</strong></p><p>We are committed to fostering a culture of&nbsp;<strong>Respect, Transparency, and Scrappiness</strong>.<br>&nbsp;Employees are encouraged to support:</p><ul type=\"disc\"><li><strong>APMCares</strong>, our charitable organization dedicated to helping APM families and local communities.</li><li><strong>Office of Diversity</strong>, which promotes diversity within our workforce and the communities we serve.</li></ul></div></div></div></div></div></div></div></div>\n",
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