Manager - Global Process

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    "ShortDescriptionStr": "Manager GPL – Continual Service Improvement",
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    "ExternalDescriptionStr": "<div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0cm 0cm 1pt;\"><p class=\"Heading\" style=\"line-height: 120%; margin-bottom: 5pt; text-align: justify;\"><span style=\"background-color: white; color: rgb(40, 40, 40); font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-weight: normal; line-height: 120%; text-transform: none;\">As GPL – Continual Service Improvement (CSI), you will be responsible for driving a structured and data-driven improvement culture across IT Service Management practices. You will focus on identifying improvement opportunities, analysing service performance, and implementing targeted CSI initiatives to enhance service quality, operational efficiency, and customer experience.</span></span></p><p class=\"Heading\" style=\"line-height: 120%; margin: 0cm 0cm 5pt; text-align: justify;\"><span style=\"background-color: white; color: rgb(40, 40, 40); font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-weight: normal; line-height: 120%; text-transform: none;\">You will work closely with ITIL process owners, Digital Operations Center (DOC), product teams, and business stakeholders to ensure continuous alignment with organizational goals, CMMI maturity targets, and service excellence objectives.</span></span></p></div>",
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    "CorporateDescriptionStr": "<b>Hapag-Lloyd</b> is one of the world’s leading liner shipping companies, connecting businesses and people across more than <b>600 ports</b> <b>worldwide</b>. With a fleet of over <b>300 modern container ships</b> and a <b>vessel capacity of 2.5 million TEU</b>, we keep global trade moving reliably every day. \n<br>\n Our global network spans <b>140 countries</b>, <b>400 offices</b>, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains. \n<br>\n When you join us, you become part of <b>more than 18,000 colleagues</b> working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives. \n<br>\n We believe that every exploration is a chance to grow, and every port is a place to belong. \n<div>\n <b>Your Journey, Our Horizon</b>\n</div>",
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    "ExternalQualificationsStr": "<p>&nbsp;</p><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0cm 0cm 1pt;\"><p class=\"Heading\" style=\"line-height: 120%; margin: 0cm 0cm 5pt; text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"line-height: 120%;\">Behaviours &amp; Approach</span></span></p></div><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; margin-left: 18pt; margin-right: 0cm; padding: 0cm 0cm 1pt;\"><ul style=\"list-style-type: disc; padding-left: 24px;\"><li class=\"ortl-align-justify\"><p class=\"Heading\" style=\"line-height: 120%; margin-bottom: 5pt; margin-right: 0cm; margin-top: 6pt; text-align: justify;\"><span style=\"background-color: white; color: rgb(40, 40, 40); font-family: Arial, sans-serif;\"><span style=\"font-weight: normal;\">Strong&nbsp;analytical and problem-solving mindset, with the ability to translate data into actionable insights&nbsp;</span></span></p></li><li class=\"ortl-align-justify\"><p class=\"Heading\" style=\"line-height: 120%; margin-bottom: 5pt; margin-right: 0cm; margin-top: 6pt; text-align: justify;\"><span style=\"background-color: white; color: rgb(40, 40, 40); font-family: Arial, sans-serif;\"><span style=\"font-weight: normal;\">Proactive and&nbsp;outcome-driven, with a focus on measurable service improvements&nbsp;</span></span></p></li><li class=\"ortl-align-justify\"><p class=\"Heading\" style=\"line-height: 120%; margin-bottom: 5pt; margin-right: 0cm; margin-top: 6pt; text-align: justify;\"><span style=\"background-color: white; color: rgb(40, 40, 40); font-family: Arial, sans-serif;\"><span style=\"font-weight: normal;\">Effective communicator with the ability to&nbsp;influence stakeholders across all levels&nbsp;</span></span></p></li><li class=\"ortl-align-justify\"><p class=\"Heading\" style=\"line-height: 120%; margin-bottom: 5pt; margin-right: 0cm; margin-top: 6pt; text-align: justify;\"><span style=\"background-color: white; color: rgb(40, 40, 40); font-family: Arial, sans-serif;\"><span style=\"font-weight: normal;\">Collaborative approach, working across&nbsp;cross-functional teams and global stakeholders&nbsp;</span></span></p></li><li class=\"ortl-align-justify\"><p class=\"Heading\" style=\"line-height: 120%; margin-bottom: 5pt; margin-right: 0cm; margin-top: 6pt; text-align: justify;\"><span style=\"background-color: white; color: rgb(40, 40, 40); font-family: Arial, sans-serif;\"><span style=\"font-weight: normal;\">Resilient and structured in managing&nbsp;complex environments and transformation initiatives&nbsp;</span></span></p></li><li class=\"ortl-align-justify\"><p class=\"Heading\" style=\"line-height: 120%; margin-bottom: 5pt; margin-right: 0cm; margin-top: 0cm; text-align: justify;\"><span style=\"background-color: white; color: rgb(40, 40, 40); font-family: Arial, sans-serif;\"><span style=\"font-weight: normal; line-height: 120%; text-transform: none;\">Continuous learning mindset with a focus on innovation and optimization</span></span></p></li></ul></div><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0cm 0cm 1pt;\"><p class=\"Heading\" style=\"line-height: 120%; margin: 0cm 0cm 5pt; text-align: justify;\">&nbsp;</p><p class=\"Heading\" style=\"line-height: 120%; margin: 0cm 0cm 5pt; text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"line-height: 120%;\">Work Experience</span></span></p></div><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">13 – 15</span> years of experience in <strong>IT Service Management, Continual Service Improvement, Operations, or Process Excellence roles</strong>&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Proven experience in driving <strong>CSI initiatives, service improvement programs, and maturity assessments</strong>&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Hands-on experience with <strong>ITSM tools (ServiceNow, Jira)</strong> and performance reporting dashboards&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Strong understanding of <strong>ITIL framework, CMMI, and operational governance practices</strong></span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience in <strong>data analysis, RCA, and process optimization techniques</strong>&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Excellent stakeholder management and facilitation skills</span></li></ul><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0cm 0cm 1pt;\"><p class=\"Heading\" style=\"line-height: 120%; margin: 0cm 0cm 5pt; text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"line-height: 120%;\">Education &amp; Qualifications</span></span></p></div><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Bachelor’s or master’s degree in a relevant field (Business, Operations, IT, etc.)&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\"><strong>ITIL Foundation (v3/v4)</strong> certification (preferred)&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience in <strong>Lean / Six Sigma / Continuous Improvement methodologies</strong>&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Strong communication, analytical, and problem-solving skills&nbsp;</span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">English language – expert proficiency&nbsp;</span></span></p>",
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    "OrganizationDescriptionStr": "<div>\n <b>Organization Description :</b>\n</div>\n<br>\n Technology center in Chennai \n<br>\n Welcome to Hapag-Lloyd Technology Center Chennai: Where Innovation Thrives \n<br>\n<br>\n Hapag-Lloyd Technology Center Chennai, located in the Chennai World Trade Center, is more than just a captive center; it's a beacon of technological innovation. Hand in hand, with two other Hapag-Lloyd IT Hubs in Hamburg (Germany) and Gdansk (Poland), we are ushering in a new era of IT excellence. \n<br>\n<br>\n Hapag Lloyd Technology Center was opened on June 1st, 2023, with a goal to rapidly expand, envisioning a team of 400+ experts in the coming years. \n<br>\n<br>\n HLTC Leaders of Innovation \n<br>\n Leading HLTC Chennai are Balamurugan Palanivelu (CEO), Balaji Ramamoorthy (CTO), Vaishali Shetty (CHRO), and Sameer Saxena (CFO). \n<br>\n<br>\n At Hapag-Lloyd Technology Center, our team is in constant expansion mode. Join us as we continue to grow and innovate! Your expertise can play a vital role in our dynamic and evolving environment. \n<br>\n<br>\n Global Excellence in IT – Trusted Partner to Grow Your Career \n<br>\n Our Global ONE IT operates across three strategic hubs worldwide: Germany, Poland, and India. Together, we are dedicated to perfecting Hapag-Lloyd's IT solutions. With nearly 200 years in the business, innovation has always been in our DNA. \n<br>\n<br>\n Our enduring presence makes us a reliable employer for those seeking a workplace that successfully adapts to a changing world, embracing ecological trends and innovation. At Hapag-Lloyd, your work is not only engaging but also has a real impact on our reality. \n<br>\n<br>\n As we continue to evolve and enhance our market position, we are actively seeking the best IT experts to bring their diverse perspectives to our team. \n<br>\n<br>\n Join us and be part of a team that is driving innovation, ecological responsibility, and excellence in IT. Your career will thrive with us! \n<br><a href=\"https://www.hapag-lloyd.com/en/company/career/working-in-tech/our-offices/office-chen.html\" target=\"_blank\"> https://www.hapag-lloyd.com/en/company/career/working-in-tech/our-offices/office-chen.html</a>\n<br>\n<br><b><u>Perks and Benefits at HLTC :</u></b>\n<br>\n<ul>\n <li><b>Recreation: </b>Play area with PS5, Table Tennis, Foosball, Carrom, and Chess</li>\n <li><b>Financial &amp; Health:</b> Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance</li>\n <li><b>Work-Life Balance: </b>Hybrid model after 3 months based on Manager's approval (3 days in office, 2 days WFH), Generous Leave Policies</li>\n <li><b>Facilities: </b>Car/Bike Parking, Food Court, Modern Office Environment</li>\n <li><b>Professional Development:</b> HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy,IJP.</li>\n</ul>",
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line-height: 107%;\">Lead enterprise-wide improvement consulting engagements, process assessments, maturity evaluations, and transformation initiatives across ITSM and Digital Operations functions.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Establish and manage the CSI portfolio, including opportunity identification, prioritization, business case development, implementation tracking, benefits realization, and closure.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Partner with Global Process Leads, Service Owners, Digital Operations teams, and business stakeholders to identify and implement high-value improvement opportunities.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Define and govern KPI frameworks, performance dashboards, measurement models, and reporting mechanisms to demonstrate improvement outcomes and business value.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; 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