Customer Support Executive (12 Months FTC)

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  "source_hash": "ede88f54af42f04f02dbfd452281e096e9ee1a706a117d1f3993fe7515a6ae06",
  "last_changed_at": "2026-05-30T06:00:06.711Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Watford, WD25 8GD, United Kingdom",
    "city": "Watford",
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    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:25:41.794Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "125",
    "isRemote": null,
    "location": {
      "city": "Watford",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18649",
    "locationType": "2",
    "jobOpeningName": "Customer Support Executive (12 Months FTC)",
    "departmentLabel": "Sales",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Watford",
      "state": null,
      "postalCode": "WD25 8GD",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-03-16",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><span><span>At IGD, </span><span>we’re</span><span> proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. At the heart of that experience is how we attract, welcome, and support new colleagues to join us.</span></span><span> </span></p>\n<p><br></p>\n<p><span><span>That’s</span><span> where you come in.</span></span><span> </span></p>\n<p><br></p>\n<p><span><span>We’re</span><span> looking for a </span><span>Customer Support Executive </span><span>who will </span><span>be responsible for</span><span> </span><span>assisting</span><span> customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with </span><span>accurate</span><span> customer information. The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What </span><span>you’ll</span><span> do</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Customer Support</span><span>:</span></span></span><span><span> Respond to customer inquiries via phone, email, and our </span><span>AskIGD</span><span> service in </span><span>a timely</span><span> and professional manner.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Sales Order Processing</span><span>:</span></span></span><span><span> Process customer orders accurately and efficiently, ensuring correct product, </span><span>service</span><span> and billing details.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Subscription Management:</span></span></span><span><span> </span><span>Oversee subscription services by onboarding </span><span>new users</span><span>, resolving any issues, and </span><span>facilitating</span><span> the setup of web subscriptions, ensuring a smooth and efficient experience for customers.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>CRM Management</span><span>:</span></span></span><span><span> </span><span>Maintain</span><span> and update the CRM database with </span><span>accurate</span><span> customer information.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Issue Resolution</span><span>:</span></span></span><span><span> Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and </span><span>maintaining</span><span> customer loyalty.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Product Knowledge</span><span>:</span></span></span><span><span> Continuously stay updated on product, services, and industry trends to provide customers with the best support.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Collaboration</span><span>:</span></span></span><span><span> Work closely with the client success, </span><span>Insight</span><span> and marketing teams to ensure seamless customer experience, driving </span><span>high levels</span><span> of customer satisfaction.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Account Management: </span></span></span><span><span>Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and </span><span>optimize</span><span> client relationships.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Follow-up</span><span>:</span></span></span><span><span> Ensure follow-up with customers to guarantee their issues are resolved, subscriptions are </span><span>properly managed</span><span>, and they are satisfied with their overall experience.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Feedback</span><span>: </span></span></span><span><span>Provide insights to management on customer feedback and areas for process improvements.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What </span><span>we’re</span><span> looking for</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Previous</span><span> experience in customer service, sales order processing, or subscription management is preferred.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A degree qualification is desired but not essential</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience using CRM software or customer management tools.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong verbal and written communication skills.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to work efficiently in a fast-paced environment, managing multiple priorities.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Detail-oriented with a strong ability to </span><span>maintain</span><span> accuracy when processing orders and updating databases.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proactive and self-motivated with a focus on customer satisfaction.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to handle difficult customer situations with professionalism and empathy.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Basic computer skills, including </span><span>proficiency</span><span> with Microsoft Office and CRM tools.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>The rewards</span></span></span><span> </span></p>\n<p><span><span>We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered &amp; trusted to manage your time.</span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>The location</span></span></span><span> </span></p>\n<p><span><span>We are<span> </span></span><span>operating</span><span><span> </span>a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from<span> </span></span><span>C</span><span>entral London</span><span>.</span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Our behaviours</span></span></span><span> </span></p>\n<p><span><span>We’re</span><span> hungry for better </span></span><span> </span></p>\n<p><span><span>We solve it together</span></span><span> </span></p>\n<p><span><span>We make it happen </span></span><span> </span></p>\n<p><span><span>We say what needs to be said </span></span><span><span>             </span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>More about our people</span></span></span><span> </span></p>\n<p><span><span>We’re</span><span><span> </span>looking for inspiring professionals; talented people who<span> </span></span><span>seek</span><span><span> </span>personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our<span> </span></span><span>clients</span><span><span> </span>and themselves.</span></span><span> </span></p>\n<p><br></p>\n<p><span><span>We<span> </span></span><span>seek</span><span><span> </span>and attract the<span> </span></span><span>very best</span><span><span> </span>people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates.<span> </span></span><span>P</span><span>lease<span> </span></span><span>discuss any adjustments that you may<span> </span></span><span>require</span><span><span> </span>throughout the<span> </span></span><span>selection</span><span><span> </span>and assessment process.</span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>More about IGD</span></span></span><span> </span></p>\n<p><span><span>We are a strategic<span> </span></span><span>insight foresight and learning organisation. Here to unite the industry and<span> </span></span><span>benefit society. We invest all our profit into Social Impact. </span></span><span> </span></p>\n<p><br></p>\n<p><span><span>We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By<span> </span></span><span>providing</span><span><span> </span>evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that<span> </span></span><span>benefit</span><span><span> </span>their operations<span> </span></span><span>and</span><span><span> </span>contribute to the collective good of society.</span></span><span> </span></p>\n<p><span> </span></p>",
    "compensation": "Excellent salary & benefits",
    "departmentId": "18649",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Support Executive (12 Months FTC)",
    "departmentLabel": "Sales",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://igd.bamboohr.com/careers/125",
    "employmentStatusLabel": "Full-Time"
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}