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Home › Companies › 71562ff3 8368 4253 B712 0c0c15bc181b 19000101 000001 › IT Intern

IT Intern

71562ff3 8368 4253 B712 0c0c15bc181b 19000101 000001 · US · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company71562ff3 8368 4253 B712 0c0c15bc181b 19000101 000001
TitleIT Intern
Normalized title-
Department / team-
LocationUnited States
Work modelRemote / Remote
Employment typeInternship
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 71562ff3 8368 4253 B712 0c0c15bc181b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive Remote postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company71562ff3 8368 4253 B712 0c0c15bc181b 19000101 000001
Source00fcd5fd-56cb-40af-91ca-1fb0240b112b
ATS providerADP Workforce Now Recruiting

Description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced IT Intern in Spartanburg, SC (remote) to support our growing Central team. This internship provides hands-on experience across MCA’s IT organization, with a focus on Helpdesk operations, IT infrastructure, and emerging AI capabilities. The intern will work closely with the Information Systems team to analyze support processes, identify infrastructure improvement opportunities, and explore how AI tools can enhance service delivery, automation, and user experience. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. WHAT YOU WILL BE DOING: Helpdesk Analysis & Service Optimization Support the evaluation and improvement of IT Helpdesk operations to increase efficiency, visibility, and user satisfaction. Review current ticketing workflows, categorization, and response/resolution times Analyze trends in support requests (volume, recurring issues, root causes) Identify opportunities to reduce ticket volume through automation, knowledge base improvements, or process changes Support development or refinement of Helpdesk dashboards and reporting metrics Assist with documentation updates for common issues, escalation paths, and user support guides IT Infrastructure Review & Optimization Gain exposure to MCA’s IT environment and help identify opportunities to improve performance, reliability, and cost efficiency. Document key components of current IT infrastructure (systems, tools, integrations) Support reviews of system usage, licensing, and performance trends Identify gaps or inefficiencies in current infrastructure and service delivery Assist in evaluating vendor tools, system overlap, or underutilized platforms Help support ongoing IT initiatives tied to automation, identity management, and system integration AI Discovery & Automation Opportunities Explore how AI tools (including Microsoft Copilot and related technologies) can enhance IT operations and reduce manual workload. Identify use cases for AI within Helpdesk and IT operations (ticket summarization, response automation, knowledge surfacing) Analyze current workflows to determine where AI could improve speed or accuracy Support testing and documentation of AI tools or features within Teams, Outlook, or other Microsoft platforms Help build simple AI-driven workflows or prompt libraries for internal IT use Document risks, considerations, and governance needs related to AI usage WHAT YOU WILL BRING TO THE TEAM: Currently pursuing or recently completed a bachelor’s degree in Information Technology or a related field. Strong analytical and problem-solving skills. Proficiency in IT infrastructure system software is a plus. Excellent attention to detail and organizational skills. Ability to work collaboratively in a team environment and manage multiple tasks effectively. Strong communication skills, both verbal and written. DIRECT REPORTS: No Direct Reports WHO WE ARE: Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers military-friendly employees offers an extensive portfolio of products and technologies. WHAT WE BELIEVE: We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” #LI-AH1

Full job record

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Org ID84c7889b-0cbe-4206-9a70-1161395beaa8
Source ID00fcd5fd-56cb-40af-91ca-1fb0240b112b
Board ID00fcd5fd-56cb-40af-91ca-1fb0240b112b
Provideradp_workforcenow
Provider Job Key545789
TitleIT Intern
Normalized Title—
Statusactive
Activeyes
Location TextUS
Department—
Team—
Employment Typeinternship
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
City—
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=71562ff3-8368-4253-b712-0c0c15bc181b&ccId=19000101_000001&lang=en_US&type=JS&jobId=545789&jwId=9201205868887_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=71562ff3-8368-4253-b712-0c0c15bc181b&ccId=19000101_000001&lang=en_US&type=JS&jobId=545789&jwId=9201205868887_1
First Seen At2026-06-06 11:56:17Z
Last Seen At2026-06-06 11:56:17Z
Last Checked At2026-06-06 11:56:17Z
Last Changed At2026-06-06 11:56:17Z
Inactive At—
Source Posted At2026-06-05 18:56:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;' id=\"isPasted\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced <strong>IT&nbsp;</strong><strong>Intern&nbsp;</strong>in <strong>Spartanburg, SC</strong> <strong>(remote)</strong> to support our growing <strong>Central team.&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">This internship provides hands-on experience across MCA&rsquo;s IT organization, with a focus on Helpdesk operations, IT infrastructure, and emerging AI capabilities. The intern will work closely with the Information Systems team to analyze support processes, identify infrastructure improvement opportunities, and explore how AI tools can enhance service delivery, automation, and user experience.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment.&nbsp;</span></p><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><br></span></h2><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><u>WHAT YOU WILL BE DOING:</u></span></h2><p style=' border-box;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;line-height: 1.25;margin: 0px;font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;letter-spacing: normal;orphans: 2;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;padding: 0px;font-weight: bold;vertical-align: baseline;background-color: transparent;color: rgb(63, 63, 63);text-align: left;' data-pasted=\"true\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 16px; line-height: 16px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Helpdesk Analysis &amp; Service Optimization</span></span></p><ul style=\"margin-left: 8px \"><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding: 0px; vertical-align: baseline; background-color: transparent; color: rgb(0, 0, 0); text-align: left;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Support the evaluation and improvement of IT Helpdesk operations to increase efficiency, visibility, and user satisfaction.</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Review current ticketing workflows, categorization, and response/resolution times</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Analyze trends in support requests (volume, recurring issues, root causes)</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Identify opportunities to reduce ticket volume through automation, knowledge base improvements, or process changes</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Support development or refinement of Helpdesk dashboards and reporting metrics</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Assist with documentation updates for common issues, escalation paths, and user support guides</span></span></li></ul><p style=' border-box;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;line-height: 1.25;margin: 0px 0px 13.3333px;font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;letter-spacing: normal;orphans: 2;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;padding: 0px;font-weight: bold;vertical-align: baseline;background-color: transparent;color: rgb(63, 63, 63);text-align: left;'><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 16px; line-height: 18.4px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">IT Infrastructure Review &amp; Optimization</span></span></p><ul><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding: 0px; vertical-align: baseline; background-color: transparent; text-align: left;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Gain exposure to MCA&rsquo;s IT environment and help identify opportunities to improve performance, reliability, and cost efficiency.</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Document key components of current IT infrastructure (systems, tools, integrations)</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Support reviews of system usage, licensing, and performance trends</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Identify gaps or inefficiencies in current infrastructure and service delivery</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Assist in evaluating vendor tools, system overlap, or underutilized platforms</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Help support ongoing IT initiatives tied to automation, identity management, and system integration</span></span></li></ul><p style=' border-box;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;line-height: 1.25;margin: 0px;font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;letter-spacing: normal;orphans: 2;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;padding: 0px;font-weight: bold;vertical-align: baseline;background-color: transparent;color: rgb(63, 63, 63);text-align: left;'><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 16px; line-height: 16px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">AI Discovery &amp; Automation Opportunities</span></span></p><ul><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding: 0px; vertical-align: baseline; background-color: transparent; color: rgb(0, 0, 0); text-align: left;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Explore how AI tools (including Microsoft Copilot and related technologies) can enhance IT operations and reduce manual workload.</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Identify use cases for AI within Helpdesk and IT operations (ticket summarization, response automation, knowledge surfacing)</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Analyze current workflows to determine where AI could improve speed or accuracy</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Support testing and documentation of AI tools or features within Teams, Outlook, or other Microsoft platforms</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Help build simple AI-driven workflows or prompt libraries for internal IT use</span></span></li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 16px; font-weight: normal;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px;\">Document risks, considerations, and governance needs related to AI usage</span></span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white; font-size: 16px;\">&nbsp;</span></p><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><u>WHAT YOU WILL BRING TO THE TEAM:</u></span></h2><ul style=\"list-style-type: disc;\"><li style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\">Currently pursuing or recently completed a bachelor&rsquo;s degree in Information Technology or a related field.</li><li style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\">Strong analytical and problem-solving skills.</li><li style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\">Proficiency in IT infrastructure system software is a plus.</li><li style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\">Excellent attention to detail and organizational skills.</li><li style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\">Ability to work collaboratively in a team environment and manage multiple tasks effectively.</li><li style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\">Strong communication skills, both verbal and written.</li></ul><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><br></span></h2><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><u>DIRECT REPORTS:</u></span></h2><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">No Direct Reports&nbsp;</span></p><h2 style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><br></span></h2><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><strong><u>WHO WE ARE:</u></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services &mdash; including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers military-friendly employees offers an extensive portfolio of products and technologies. &nbsp;&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;background:white;'><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><strong><u>WHAT WE BELIEVE:</u></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our &ldquo;Service First DNA&rdquo; culture. Service isn&rsquo;t just a motto for MCA, it&rsquo;s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. &nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;background:white;'><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><em>&nbsp;</em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;background:white;'><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><em>NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. <span style=\"border:none windowtext 1.0pt;padding:0in;\">Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span><em><strong><span style=\"background: white;\">&nbsp;</span></strong></em></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;background:white;'><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><em><strong>&nbsp;</strong></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;background:white;'><em><strong><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white; font-size: 16px;\">Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are &ldquo;better together.&rdquo;</span></strong></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;background:white;'><em><strong><span style=\"font-family: Arial, sans-serif; color: rgb(0, 0, 0); background: white; font-size: 8px;\">#LI-AH1&nbsp;</span></strong></em></p><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><div style=\"margin: 2px 0px 2px -5px;padding: 0px;\"><br></div></div></div></div></div></div></div>\n",
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